we have been on the market with the Worcester Branch since January 30th, and had nothing but terrible service since our open day didn't go as well as we hoped. We had pictures taken of the property and charged £150 for this, we had informed them at the time before having pictures done that the render and fascia/guttering was all going to be redone but they wont replace any pictures they have online unless we pay an extra £150 again, we weren't told this originally! We had lots of viewings on the open day but hardly received any feedback at all, or most weren't interested in the property which is fair enough, but since the open day we have had nothing but terrible service. Estate agents cancelling viewings last minute, not turning up to take the viewings then being told by the manager "oh these things happen, its human error" I even turned up home early when a viewing was meant to being taken place and there were no signs any one had even been round (left doors unlocked to see if they would be locked afterwards, they weren't) We have also been told by several viewers themselves that they weren't told the render was being completed before any sale, or they had been waiting weeks to get a viewing but with no call backs. Now we are tied in until 19th June when our contract is up, and i cannot wait until its over! Never going to use this company again, and many of my friends and family have also heard about this service. We are currently trying to do an Easy mover with Taylor Wimpey to get a home my partner and I really like. The easy mover use 2 other estate agents to list the property. They could use Ra Bennett but RA bennett have said this cant happen as they have to be sole agency and are not even willing to work together with Taylor Wimpey.... I can't wait until the 19th is over the quicker we get rid of this company the better! they wont be getting my money or I be using their services ever again!