The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.2/5, 23 Reviews
83% Recommended
83% sales valuation accuracy
85% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
By : 'Mrs'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : GL5
We have rented properties in London and Stroud over the last 11 years, and our experience with Andrews as our Lettings Agent has by far been the worst. The staff are inexperienced and lack full knowledge of the Lettings procedure and laws surrounding ASTs. When we signed up for a property I mentioned that an admin fee of £360 was completely disproportionate to the work carried out for setting up a tenancy, considering most London agents charge up to £150. Unwilling to negotiate I was told to either pay or lose out on the property. For the £360 we paid, we had to then correct Andrews 4 times as they consistently sent Contracts with simple errors and had not been astute enough to pick up on them. We requested the property to be professionally cleaned on offer, and this was agreed but on the day we moved in, the house had clearly not been professionally cleaned. Also on the day we moved in, we went to the property at the time allocated for our check in and no one showed up. I then had to call the office and ask what was going on. Our check in had not been put in the diary and the girl manning the office said it was an inconvenience as she would have to close the office to come to the house. When we attempted to use the oven that had been "professionally cleaned", smoke came billowing out and it was unusable. When we mentioned this to the Landlord we had a staff member from Andrews come round the next day with some cleaning products and rubber gloves. It was safe to say that did not suffice and they ended up having to get someone round to properly professionally clean the oven. Within a few days, we realised the house had a flea infestation despite being told the carpets had been professionally cleaned by the Landlord and we ended up spending close to £60 resolving the problem ourselves. In my 11 years of renting, the check in and check out has been carried out by an independent clerk. Usually the tenant pays for one and the Landlord pays for the other. However, with Andrews we had a staff member do the 'check in' which no doubt was at no cost to the Landlord and in my opinion cannot be classed as independent. We are now having to pay for an independent clerk to do the check out. Avoid these amateurs at all costs! At the end of the day bad Agents attract bad Landlords.
Very overpriced and disproportionate to the service provided
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 95% | £0 | £0 |
| Lettings | 85% | 95% | £450 | £795 |
Andrews
24 King Street, Gloucester, Gloucestershire
GL5 3DE
01453 766 753

By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £540
Would you recommend ? : No
Postcode : GL1
Hayley Tennant from Andrews is absolutely amazing! Helped me from above and beyond when I needed her. Absolutely Lovely Lady! Kind, caring and lovely to chat too. Helps you resolve your situations when you’re stuck and she’s on it straight away. thank you for being you... Read Full Review

By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : GL1
After searching multiple sites in my search for one bedroom flats/apartments I contacted Andrew’s Gloucester office . The agent I was connected to was Shayla Willis who was extremely helpful and understanding of my needs .within one hour I had been given a virtual virtual viewing of the... Read Full Review
By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL5
We have rented properties in London and Stroud over the last 11 years, and our experience with Andrews as our Lettings Agent has by far been the worst. The staff are inexperienced and lack full knowledge of the Lettings procedure and laws surrounding ASTs. When we signed up for a property I... Read Full Review
Very overpriced and disproportionate to the service provided


By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL6
I started looking for a property to buy or rent back in December while I was working overseas. Hallam and his colleague Georgia were very patient and professional with me as we viewed numerous properties from Andrews and other agents before committing ourselves to the rental property we moved in... Read Full Review
A fair price.


By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : GL5
Having rented property over several years with Andrews Estate Agents and Letting Agency, I can say I am very happy with their service.They have always found suitable tenants on time and always let me know immediately if there is any problem and do their best to resolve... Read Full Review
Good

By : 'Sue'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL10
As a new Tenant I am very impressed with the lettings department, not only Maggie but the whole team. Nothing is too much trouble and a very efficient service is always provided in a very helpful, friendly and professional way. I have no complaints at... Read Full Review
Average

By : 'Trevor'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL6
All the staff have been very helpful and efficient. The process of getting a new tenant went very well and all the admin work was carried out without any problems. They also make a very nice cup of tea, and always have biscuits in the office when I call... Read Full Review
The fees could always be lower and I think I could have done a lot of the work myself. The only thing I would need would be the inventory. So I think you may need to be more flexible with the contracts that you offer.


By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £730
Would you recommend ? : Yes
Postcode : GL5
I have been a tenant for a number of years. Andrews have always dealt with things in a professional manner and quickly. Maggie has been the property manager for a number of years and is a pleasure to deal with. I'm very happy with their... Read Full Review
Good


By : 'Sue'
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : GL5
Maggie, Georgia, and Jodi are knowledgable about both the market and properties themselves, they are both efficient and effective. I am loyal to Andrews as they go the extra mile to make each transaction go as painlessly as... Read Full Review
Fair for the service received.
Fair for the service received.

By : 'Susan'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : GL10
As a landlady I have been dealing with Maggie for about a year and Andrews as a whole for almost 3 years. Maggie has always responded in a timely and professional manner. As I live away from the area it is so important to have someone I trust to look after my... Read Full Review
I believe the fees are standard for the industry in the area, obviously I would rather pay less!
I believe the fees are standard for the industry in the area, obviously I would rather pay less!


By : 'Lee'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : GL5
Prompt, efficient and courteous service. Maggie, Jodi and the team ensured that renting was a positive experience. Problems were dealt with speedily and communication was... Read Full Review


By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : GL6
I have been renting my house out with Andrews for just over two years from living in it ,and Maggie and Jodi have made the process so easy, they are always there if you have a problem and always willing to sort my problems out for me. I am glad I have them to talk to as my house means so much to me ... Read Full Review
Good
Good
By : 'a'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RITA
Thank you. After six years with Andrews they have just found me my second tenant. We are more than satisfied with their... Read Full Review
Fair
By : 'Antoine'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL10
This is the only time that I have let a property, and it all seemed to to be well... Read Full Review
Alll estate agent fees seem excessive don't they!! Andrews seemed competitive.

By : 'sue'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : GL6
Have dealt with Jodie on several occasions, always 1st class service, efficient, will do what she says, upbeat and pleasant. I always prefer to speak with... Read Full Review
good


By : 'Robin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL6
In the number of years we have had our house rented out, Andrews have been our choice of agent. We have had very few vacant weeks in that time which is clearly a bonus for any landlords. There have been the odd problems with changing staff and loss of emails but Maggie O'Connell has been the main... Read Full Review
The fees are satisfactory.
The fees are satisfactory.

By : 'Wendy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL10
Jodi and the rest of the Lettings Team were very efficient in terms of finding suitable tenants and managing the lettings from start to finish. I would highly recommend Stroud Lettings... Read Full Review
Standard Fees
By : 'Excellent'
Services : Mortgages
Rent PCM : £520
Would you recommend ? : Yes
Postcode : GL5
I have used Andrews for the past ten years and I have never had cause to complain about any thing. i cannot name individual staff but have always found everyone to be very helpful and willing to do what I have... Read Full Review
I dont have a comparison so I hope they are reasonable.
I dont have a comparison so I hope they are reasonable.

By : 'Rosalind'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : GL5
At Andrews Lettings and Management in Stroud, Maggie O'Connell and the team have managed my property with friendly and efficient service for three years. The team have selected suitable tenants and all repairs and maintenance issues have been arranged without... Read Full Review
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £660
Would you recommend ? : Yes
Postcode : GL5
They handled the whole process of marketing and finding a suitable tenant for my property smoothly and efficiently and with courtesy. I would highly recommend... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
No procedure set.
Last updated at 4/4/2016, 4:13:37 AM by allAgents