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Ilford, IG2
2.9/5, 40 Reviews
50% Recommended
0% sales valuation accuracy
75% letting valuation accuracy
63% sales fee satisfaction
63% letting fee satisfaction
No description for branch.
"Avoid these terrible..."
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1 Star Review
Carl
By : 'Kevin'
Services : Letting(I am a Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : IG8
5 Jul 2018
People found this helpful5
Unfortunately I didn't get the chance to read up the reviews on Belvoir Gants Hill until after I'd been conned out of my money. I first called to view An apartment around 2 weeks ago, I was greeted on the Phone by Carl. Carl, seemed to only care about what I was earning before he could be bothered to answer the questions I had about the property. After finally being taken seriously we agreed to meet the next day. My first worry was that the estate agents didn't even seem to know where the apartment was, there listing on zoopla had it down on a completely different road to the actual property. I called up with my concern and was greeted by Jannis who seemed lovely and explained the correct address and that her partner had forgotten his phone at the office. I went and met Carl who was very brash and abrupt, every other sentence would be 'well we have got viewings today and tomorrow' - something I highly doubted as the property had been listed since may and dropped in price 3 times, but I understand how estate agents work so I was happy to let him continue. Once inside the property it was clear someone had been living there, the oven hob was dirty and just general cleanliness. To my surprise carl says 'its just been refurbished and you'll be the first one to move in'. Any questions I had about the property Carl didn't seem to know and his response would be very non interested. The next day after long thought I agreed to take the property, I was becoming quite desperate for a home and this one was a great location and seemed to be okay (With a bit of a scrub). Carl took £300 holding deposit as payment and then sent me an email the next day saying I must attend the office with my guarantor within 2 days. I'm currently cabin crew and I was heading off to Miami and wouldn't be back in time. In past properties I've rented before everything can be done by email and signing copies and sending them back - but no, not with Belvoir. My stepfather (the guarantor) agreed to go to work late on the Monday to drop off all the required documents, he arrived and stood outside at 9:30am waiting for them to open. I then received a phone call from him at 9:45 saying he was standing outside, the shutters are down and no one is answering the phone (to which I can prove the call logs). I explained for him not to worry and to go to work. The next day my stepfather called up the office again, and requested a time to drop in these documents and was promised a call back - as you can imagine the call back never came. I arrived back on Tuesday evening and was due to attend on Wednesday to hand over my documents. Before I attended I Called up on Wednesday and spoke to Jannis. I explained my concern to Jannis after my stepfather was ignored and I explained what had happened. Jannis the became extremely hostile accusing my stepfather of not being here when he says he was and would threaten to end the conversation should I not listen to her lying to me about being in the office. Everytime I would try and explain I have proof he was there (parking tickets) she would then try to be passive aggressive 'Please don't raise your voice sir, I'm trying to work with you, not against you'. - I wasn't raising my voice in the slightest and this is clearly a tactic she's used before to make it seem as if the customer is being rude. We agreed to disagree, and I explained I didn't feel comfortable signing anymore documents without my stepfather (The guarantor) reading over them first and being in attendance with me. Because he works Monday-Friday and they're insisting we must attend the office I explained I can with him on Saturday. Jannis once again, become abrupt, rude and told me that wouldnt be possible because of the landlord losing potential tenants. (This is the same property thats been on the market for over 2 months, 3 more days can't hurt). After our phone conversation Jannis asked me to put my thoughts in writing, during this time I looked up Belvoir Gants Hill and to my horror 50 percent of the reviews were from poorly treated customers/tennants. The reviews only confirmed my worries and I didn't feel comfortable handing over an extra £2300 to this kind of agent. After speaking to Jannis again I explained my worries and I mentioned the reviews to which she's accused me of threatening her with reviews and that theres 2 sides to every story. Yes Jannis, theres always 2 sides to a story, but when 50 percent of your reviews are saying you're crooks and the positive ones are clearly from your staff like 'carl' I'm inclined to go with my personal experience and the negative. To sum up, I've refused to continue with this kind of company and Jannis has happily told me they'll be keeping my deposit. Please please please avoid this company. The Gants Hill branch seems to be a family run business that's only interested in your money and have the intent on supplying terrible customer service.
Comments on Agent Fees
Rediculous
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By : Jannis
5 Jul 2018it's always interesting reading comments left on social media about agents by members of the public who feel it necessary to paint a picture different to the actual facts. Nonetheless, the staff at Belvoir Lettings, Gants Hill will continue providing a professional to all our customers
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Latest Reviews
Marius Constantin
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 63% | £0 | £0 |
| Lettings | 75% | 63% | £650 | £1,750 |
Areas covered
- IG2
Address
Belvoir
440 Cranbrook Road, Ilford, Greater London
IG2 6LL
0208 518 28 18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Belvoir Branches (View All 199)
The Ruthless agents in town. ...
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1 Star Review
By : 'Rajat'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : No
Postcode : IG2
7 Mar 2020
People found this helpful2
The Ruthless agents in town. So many bad reviews and still they are operating. They dont have humanity. Carl the director and Jaynce the sales person just bully customers. They extracted a huge amount from customers and never care for them. Worst agent to be named. I would never suggest this agency ... Read Full Review
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Very professional ...
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5 Star Review
By : 'Marius'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : IG2
31 Jan 2019
People found this helpful0
I rented a property from belvoir for two years. Everything was fine, staff was professional and helpful throughout the whole period. Thank... Read Full Review
Comments on Agent Fees
Fees are decent considering the market
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Excellent Experience and ...
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5 Star Review
By : 'Kowshik'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG26
21 Dec 2018
People found this helpful0
We were in the property for more than 2 years. Carl and his team are highly professional . Any issues Carl used to respond quickly and send the necessary personnel immediately. I highly recommend Belvoir Ilford. Overall as a tenant we had good experience and I will again approach Carl when... Read Full Review
Comments on Agent Fees
Good
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Very Professional ...
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5 Star Review
By : 'Krishnan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG2
15 Dec 2018
People found this helpful0
I had a good experience with Belvoir. They were very professional and straight forward. The property when handed over was in a very good condition. Carl & Lisette were always responsive to any issues I had during my tenancy. Specifically, when we had issues with the boiler, Carl was... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
High ...
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5 Star Review
By : 'Prabhakar'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : IG11
5 Oct 2018
People found this helpful0
I would like to appreciate the high degree of professionalism showed by Belvoir agents in a unique situation of mine. I had cleared my reference checks and was waiting to move in to a property but on the penultimate day, the landlord pulled out mentioning that he wanted to sell the property.... Read Full Review
Comments on Agent Fees
A bit lesser than usual market rate
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Poor Customer service and a ...
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1 Star Review
By : 'Anonymous'
Services : 20
Would you recommend ? : No
Postcode : IG
27 Aug 2018
People found this helpful4
Where do I even begin. On the surface they act like a top business and put on a kind show as though they want to help when clearly they only care about the money. I won't grasp too much on my experience however there was clear favouritism and priority of customers that they already knew. I... Read Full Review
Comments (1)Was this helpful?:
By : Carl Belle
29 Aug 2018We take all review seriously. However as we have had no interaction with you and don't know who you are, it's impossible to attempt to rectify any issues you may or may not have had. If you would...
Rude staff. Time ...
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1 Star Review
By : 'WAQAS'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1550
Would you recommend ? : No
Postcode : IG2
22 Aug 2018
People found this helpful3
They advertised a property on 5th August. Called them, Susan answered and informed me that let is agreed. Today they advertised the same property again on 21st August. I called them within 30 minutes and Carl said that they have deposit for that property. O felt discriminated as I am an Asia and... Read Full Review
Comments on Agent Fees
So rude that they just ended the conversation in 10 seconds
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The worst agent ...
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1 Star Review
By : 'Chris'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : IG2
3 Aug 2018
People found this helpful5
Carl Belle, a very arrogant and ignorant individual. He is someone who will do things for his best interest and does will wriggle his way around everything without accepting any blame. He would never apologise even if he's in the wrong. I have had many people speak very little of this man and... Read Full Review
Comments on Agent Fees
Rip off!
Comments (3)Was this helpful?:
By : Carl Belle
4 Aug 2018Chris We take comments from tenants very seriously and always want to get to the truth of whatever has taken unfortunately as we don't know you and have not interacted with you, it would be...
Avoid these terrible ...
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1 Star Review
By : 'Kevin'
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : IG8
5 Jul 2018
People found this helpful5
Unfortunately I didn't get the chance to read up the reviews on Belvoir Gants Hill until after I'd been conned out of my money. I first called to view An apartment around 2 weeks ago, I was greeted on the Phone by Carl. Carl, seemed to only care about what I was earning before he could be ... Read Full Review
Comments on Agent Fees
Rediculous
Comments (1)Was this helpful?:
By : Jannis
5 Jul 2018it's always interesting reading comments left on social media about agents by members of the public who feel it necessary to paint a picture different to the actual facts. Nonetheless, the staff at...
Review Belvoir Gants ...
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4 Star Review
By : 'Nav_Gants'
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : IG2
16 May 2018
People found this helpful0
Carl and Lisette have always been very helpful, friendly approachable and understanding, from the day I was in search of excellent quality property, to my moving in and out, to post-moving out even. The quality of the property I rented through Belvoir Gants Hill was immaculate and of the highest... Read Full Review
Comments on Agent Fees
No comment
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Excellent ...
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5 Star Review
By : 'DineshKumar'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : IG2
17 Apr 2018
People found this helpful1
We have taken Belvoir Lettings from June 2017. Very happy with the service and professionalism. Thank you very much it was great experience with Belvoir. Lisette and Carl have been very helpful to us in each stage both moving out/in. More than happy with the property and the... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Carl Belle
17 Apr 2018Dinesh, It's great to know that we served you well as we were very pleased with you as tenant(s). The management and staff here at Belvoir Sales & Lettings aim to provide an excellent service to ...
Horrible ...
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1 Star Review
By : 'Nimoy'
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : IG26
14 Apr 2018
People found this helpful4
Horrible service, spreading lies about changing locks is a serious thing. Do yourself a favor and DONT rent or buy anything from... Read Full Review
Comments on Agent Fees
Very bad
Comments (0)Was this helpful?:
Very happy with the service ...
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5 Star Review
By : 'MRS'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : IG2
8 Mar 2018
People found this helpful0
Very happy with the service and professionalism. The whole process was more than satisfactory. More than happy with the property and the service we received from the... Read Full Review
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Thanks for your mail. Yes i ...
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5 Star Review
By : 'Kiran'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG2
23 Feb 2018
People found this helpful0
Thanks for your mail. Yes i have got my deposit back and thank you very much it was great experience with Belvoir. Lisette and you have been very helpful and i would approach Belvoir again for renting a property in the near future. Will provide a positive feedback on the site listed... Read Full Review
Comments (0)Was this helpful?:
They aren't professional ...
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1 Star Review
By : 'reyes'
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : IG8
9 Feb 2018
People found this helpful6
They aren't professional at all. Staff is too rude really don't know the way how to talk. They initially charged me 300£ and later on told me that they aren't refundable. I strongly recommend to stay away from these unprofessional and liar people... Read Full Review
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The worst experience, I have ...
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1 Star Review
By : 'TRAUMA!!'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : IG1
3 Feb 2018
People found this helpful8
The worst experience, I have yet to come across agents that are as rogue as Carl. It took almost 8 weeks to fix a damp room that needed continuous ventilation (open windows) due to the smell/humidity. Unprofessional in his conduct, breaks legal acts that tenants have right upon. I have requested... Read Full Review
Comments on Agent Fees
Fees are horrendous - £800 for referencing Extra fee - if your a couple To renew your tenancy further fees are applied *Increase of rent is applied if you renew your tenancy*
Comments (0)Was this helpful?:
This is a review for Belvoir ...
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1 Star Review
By : 'PD'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : GANT
19 Sept 2017
People found this helpful4
This is a review for Belvoir Estate Agents in Ilford, Gants Hill. I was appalled by the level of unprofessionalism demonstrated by one agency in a single interaction. They had a property that was already under offer with the sale going through displayed as ON SALE on Rightmove. I was booked in to... Read Full Review
Comments (2)Was this helpful?:
By : CARL BELLE
23 Sept 2017Good afternoon and thank you for your response. We take reviews very seriously. We are sorry you felt the need to leave a negative review, especially as the situation was explained to you during your ...
I've been putting my flat to ...
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5 Star Review
By : 'Murad'
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : IG2
15 Aug 2017
People found this helpful0
I've been putting my flat to rent with another agent for 5 years and decided to go with someone different after i had major issues. I actually went to another local agent first and grew frustrated and went to Belvoir to see whether they could rent my flat out. Carl was very professional and rented ... Read Full Review
Comments on Agent Fees
Good for Agents Fees - and i think its fair especially when they spend a good amount of time to vet the tennant
Comments (1)Was this helpful?:
By : Carl Belle
15 Aug 2017Dear Mr Ali. Thank you for your positive review. We will do our best to serve you to the best of our ability. Carl...
Worst customer service. I am ...
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1 Star Review
By : 'Ashok'
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : RM7
9 Aug 2017
People found this helpful4
Worst customer service. I am surprised that they are still in business. Avoid them at any case. Carl is very unprofessional and... Read Full Review
Comments (3)Was this helpful?:
By : Carl Belle
9 Aug 2017Good morning Ashok.We have read your comments and feel disappointed that you feel you had a bad experience. However we don't remember meeting you, or showing you a property. We would like to rectify...
Belvoir is one of the ...
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5 Star Review
By : 'Prabhu'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG2
20 May 2017
People found this helpful0
Belvoir is one of the reliable letting agents in and around Gants Hill. We were renting a property with them for over 3 years. Sad that we are leaving. Will recommend this... Read Full Review
Comments on Agent Fees
Reasonable
Comments (1)Was this helpful?:
By : Mr Belle
22 May 2017Thank you sir. We are happy to hear that you are pleased with the service provided as we aim to provide this service to all our clients. We too are sad to see you leave and would like wish you and...
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Last updated at 12/12/2016, 6:31:08 AM by allAgents
