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John Barclay Estate & Management
4/5, 36 Reviews
81% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
86% sales fee satisfaction
86% letting fee satisfaction
John Barclay Estate Agents were established in 1988 and have provided extensive knowledge and experience in Maida Vale, Bayswater, Westbourne Park, Queens Park, Ladbroke Grove, St Johns Wood, Kensal Rise, Kensal Green, Willesden, Harlesden. With our fully trained team we specialise in residential/commercial sales
and lettings, and property management.
"Terrible..."
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1 Star Review
By : 'unsatisfied'
Services : Letting(As a Tenant)
Rent PCM : £1235
Would you recommend ? : No
Postcode : W10
21 Mar 2018
People found this helpful1
I can't believe how this agency won an award for best agency in W9. We are the tenants of a property they manage and we had an issue with our boiler and they took 4 months to fix it. They are a joke. When we moved in we noticed the boiler wasn't working properly so we told the leasing agency about it. We informed the situation stating what the issue was. A few days later, they send a contractor, he came and he wasn't able to figure it out. After these event weeks passed by and the boiler still was not working and the agency forgot about it. We didn't, we contacted them again and they send a more experienced engineer who said it was best to change it, he reported back to the agency but nothing happened. In December we were very frustrated and they seemed to have forgotten about us again. We contacted them and they sent another contractor because according to them the previous one was not around anymore. This new guy came and also suggested that it was best to change it. (this was mid December). After new years we contacted the agency again to see when they will replace the boiler. There was a new person in the agency handling all maintenance so the person we were in contact before wasn't there. When this person took the role she had no idea about our situation, I went to the agency myself to ask about the process and she said she will contact the owner to ask him to replace (This was mid January). After two weeks I check with her again asking her about the replacement of our boiler and she replied to me saying she had no idea what I was talking about. At that point, I was pretty pissed off because I have talked to this person, face to face and now she was saying she had no clue what was going on. I emailed her all the boiler emails I had since October and told her to please do her work and come back to us with an answer. A few days later she called us saying she was going to send a new contractor to check again the boiler issue. I couldn't believe that I was about to have a 4th engineer in my house checking over the same thing but I agreed. The person came and he also told me that the best thing to do was to replace it. A few days went by and I had no clue again what was going on so I contacted the agency again, (mid February) this time she told me they were negotiating with the landlord and that was the reason it was taking this long. She said they will send someone on Thursday that week to replace the boiler. Thursday came and no one showed up, I emailed her asking if someone was going come for the boiler because I was home (didn't went to work that day) waiting. She told me the contractor had a problem with the boiler because apparently, the boiler he bought didn't arrive the previous night, needless to say, they were not able to give me a call sooner letting me know about this. She said that on Friday for sure the contractor will be here. Friday came and no one showed up. I emailed in the afternoon and this time she said the contractor received the boiler but this time it was not the one he ordered. She said that on Saturday he was going to be here between 9 am and 10 am. On Saturday about 11 am, we contacted them because of course, no one was here. We both were very furious and frustrated because we have been fooled again. We asked them what was happening and they called the contractor and this time the story was that the contractor never received the money for the boiler so he never bought it in the first place, we couldn't believe that we were lied to in the previous week, we were astonished and more frustrated because the agency had lied and the story was not making sense to us anymore. TO MAKE THE STORY SHORT, THE PEOPLE THAT WORK HERE DON'T DO THEIR DUE DILIGENCE, FOOL AND LIE TO PEOPLE AND ARE ANYTHING BUT RESPECTFUL.
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By : John Barclay
29 Mar 2018Hello Carolina, We appreciate your feedback and of course, as you know we have heard your complaints over the course of the 4 months as you have had replies from the Maintenance team and the Manager. The boiler issues you were experiencing would not usually qualify for an emergency fix due to the fact it was in working order and you were still provided with hot water and heating. However, even after sending multiple contractors who all advised against getting it fixed we convinced the landlord to go ahead with a repair to spare you any more stress. We really do respect our tenants and we are disappointed that you feel this way however, we feel we have been forthcoming with our responses to you. Regarding the issue with the member of staff where you say you felt you were back to the beginning, the person you spoke to the first time was in training and in the second time was their first official day on the job. Although she had not been handed over the details of your concerns with the boiler yet, there were negotiations with the landlord already going ahead with her predecessor and this caused no delay. Again, we are sorry you feel you have had a negative experience. We have taken this on board and do not take it lightly. We hope we can move on from this and in the future, we hope you find our services satisfactory. Have a great day, John Barclay.
By : Carolina
29 Mar 2018After more than 4 months, It was clear to us that this issue was not treated as an emergency, I believe 4 months to solve something (not emergency related as categorized by you) is a complete joke. The boiler was not working and we experienced several WINTER NIGHTS with a broken boiler. Not sure how the mechanics work here but IF A BOILER IS NOT WORKING then it means you don't have HOT WATER and HEATING, which we, in fact, told you about. I think you guys are full of excuses and we pray no one else gets to be treated like this. We also don't think that a lot of training is required so someone can pick up the phone and advise the contractor is not coming. Again, just excuses.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 86% | £468,000 | £755,000 |
| Lettings | 100% | 86% | £1,200 | £2,275 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 9 | 0 | 12 | 6 | 5 | 0 | 3 | 0 | 0 | 1 |
Areas covered
- NW10
- NW2
- NW6
- NW8
- W10
- W11
- W2
- W9
Address
John Barclay Estate & Management
389c Harrow Road, London, Greater London
W9 3NA
02089693322
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 10:00 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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It was amazing to work with ...
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5 Star Review
By : 'Rasha'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : NW8
25 Nov 2020
People found this helpful0
It was amazing to work with the Mr Sovail Hamidy‏ I really thankful for him . he give excellent service. was always contact me to ... Read Full Review
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Just write:Sovail Hamidy was ...
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5 Star Review
By : 'Emad'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : W9
25 Nov 2020
People found this helpful0
Just write: Sovail Hamidy was very helpful from the start in finding us a flat that matches our requirement. He handled all queries and met our expectations. He was an exceptional & fantastic agent. Would definitely recommend him better then any other agents I have dealt ... Read Full Review
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Real helpful, great ...
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5 Star Review
By : 'HOLLY'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : W9
25 Nov 2020
People found this helpful0
I currently rent my apartment through Sovail at John Barclay. He was incredibly helpful when I was securing the lease. He kept me update and in the loop on the decision, and was really considerate in his approach. He is always helpful with any service or issues that have arisen in the apartment, ... Read Full Review
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Ive had such a horrible ...
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1 Star Review
By : 'ahmed'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Rent PCM : £2275
Would you recommend ? : No
Postcode : W12
25 Nov 2020
People found this helpful1
Ive had such a horrible experience from this company. We were supposed to aquire a property for rental under specific conditions and we clearly agreed and signed off on those conditions. After we've signed and gotten the keys we realised the property had not met the conditions and it ... Read Full Review
Comments (1)Was this helpful?:
By : Kiren (Property Management)
26 Nov 2020Thank you for your feedback. However, the content of your complaint is incorrect. Our professional service offers an in-house complaints procedure and is investigated promptly. In your circumstance,...
Great customer service .The ...
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4 Star Review
By : 'Abeer'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : W9
23 Nov 2020
People found this helpful0
Great customer service . The staff were extremely friendly especially Sovail. Sovail was a great person in giving help. He was patient. Thank ... Read Full Review
Comments (0)Was this helpful?:
Very ...
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5 Star Review
By : 'Vito'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W10
1 Oct 2019
People found this helpful0
It’s been so easy to rent the property with team.I found Ivan a very helpful and clear person. He helped me with all the documents and practices to ... Read Full Review
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I was supposed to move in to ...
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5 Star Review
By : 'Meli'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : W10
30 Sept 2019
People found this helpful0
I was supposed to move in to my new property today and we ended up in a very difficult situation. I have to admit that I wasn't sure if I would be able to have the property at the end of the day. However, thanks to Sovail Hamidy, we ended up signing the contract and finding a solution to our ... Read Full Review
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My agent Ivan was fantastic ...
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4 Star Review
By : 'Sara'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W10
20 Jul 2019
People found this helpful1
My agent Ivan was fantastic both professional and responsible. He answered all my questions straight away and I had a direct line to him. He raised all my issues straight away. The builder Marco and his colleague were very professional and thorough and respectful and took all my concerns and were ... Read Full Review
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Was happy to work with ...
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5 Star Review
By : 'Diana'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW10
28 May 2019
People found this helpful0
Pleasure to work with Ivan. Every email was replayed, call returned, problem resolved. Never had any issues with an agency in general. I Do recommend ... Read Full Review
Comments on Agent Fees
Reasonable
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Good experience. Helpful and ...
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5 Star Review
By : 'A'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W9
3 May 2019
People found this helpful0
Good service. Helpful people. It didn't take long to find a tenant. They chose the right tenant. The fees are good. Payments on ... Read Full Review
Comments on Agent Fees
Good.service.Reasonable fees
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Very ...
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5 Star Review
By : 'HM'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW7
3 May 2019
People found this helpful0
Just moved into an apartment that's rented and managed by John Barclays last week. We've been so impressed with how helpful and professional this agency is. Ivan did an amazing job; we viewed the flat, put down an offer, signed and moved in in less than 3 weeks. So much better than other ... Read Full Review
Comments on Agent Fees
Reasonable fees
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Ivan is a thorough ...
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5 Star Review
By : 'Collina'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W10
1 May 2019
People found this helpful0
HAD THE BEST EXPERIENCE EVER WITH JOHN BARCLAY HARROW ROAD . THEY ARE VERY PROFESSIONAL AND HELPFUL. I AM THANKFUL THAT THEY HELPED ME AS I WAS RENTING FIRST TIME IN THE UK AND IT WAS COMPLETELY STRESS FREE. I HIGHLY RECOMMEND ... Read Full Review
Comments on Agent Fees
Their charges were reasonable. Never overcharged.
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Customer ...
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4 Star Review
By : 'Joss'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : NW6
14 Nov 2018
People found this helpful0
Pleasant and helpful staff are always available to talk to and very cooperative if there is a problem. They provide a very good ... Read Full Review
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Terrible ...
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1 Star Review
By : 'unsatisfied'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Rent PCM : £1235
Would you recommend ? : No
Postcode : W10
21 Mar 2018
People found this helpful1
I can't believe how this agency won an award for best agency in W9. We are the tenants of a property they manage and we had an issue with our boiler and they took 4 months to fix it. They are a joke. When we moved in we noticed the boiler wasn't working properly so we told the leasing ... Read Full Review
Comments on Agent Fees
N/A
Comments (2)Was this helpful?:
By : John Barclay
29 Mar 2018Hello Carolina, We appreciate your feedback and of course, as you know we have heard your complaints over the course of the 4 months as you have had replies from the Maintenance team and the...
Treat tenants on housing ...
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1 Star Review
By : 'Angry'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : W9
4 Dec 2017
People found this helpful1
Treat tenants on housing benefit like dogs. Damp and mould painted over instead of treated. Big massive holes in building façade so its freezing, have to keep heating on all day and night and allowing rodents into the building all the while my 6year old gets chronic chest infections ... Read Full Review
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Jack, worked professional ...
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4 Star Review
By : 'Remi'
Branch : Maida Vale, 389c Harrow Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W10
15 Nov 2017
People found this helpful0
Jack, worked professional through out the whole transaction. I just wish we can be updated more often, instead of us calling and sending ... Read Full Review
Comments on Agent Fees
The agent fee was a bit high.
Comments (0)Was this helpful?:
Jack was fantastic all the ...
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5 Star Review
By : 'Eric'
Branch : Maida Vale, 389c Harrow Road
Services : Sales( As a Buyer )
Sold price : £755000
Would you recommend ? : Yes
Postcode : W10
31 Oct 2017
People found this helpful0
Jack was fantastic all the way through our home purchase, very flexible and responsive in terms of helping us get access to the house, and great at managing the communication between us and the sellers. Would highly recommend Jack and John Barclays to anyone looking to buy their dream family ... Read Full Review
Comments on Agent Fees
Good.
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I was very satisfied with the ...
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4 Star Review
By : 'Portnall'
Branch : Maida Vale, 389c Harrow Road
Services : Letting( As a Owner )
Rent PCM : £1260
Would you recommend ? : Yes
Postcode : W9
29 Sept 2017
People found this helpful0
I was very satisfied with the service provided by Jack in actually letting my Flat - I have used him for about the past 10 years as my Letting Agent of choice. I was also pleased with the prompt and efficient service provided by Akash in relation to the solving of a couple of problems encountered ... Read Full Review
Comments on Agent Fees
They seem a little high but they succeed in letting the flat pretty quickly and keep you up to date with developments
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having dealt with Jack for ...
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5 Star Review
By : 'R'
Branch : Maida Vale, 389c Harrow Road
Services : Sales( As a Vendor )
Sold price : £510000
Would you recommend ? : Yes
Postcode : W9
22 Sept 2017
People found this helpful0
having dealt with Jack for many years I found him to very professional and genuine in dealing with me both on the lettings and sale of properties I would have no hesitation recommending him for this and he has been significantly the best local agent in the area to deal ... Read Full Review
Comments on Agent Fees
very fair
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Very good service. They ...
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4 Star Review
By : 'GPH'
Branch : Maida Vale, 389c Harrow Road
Services : Sales( As a Vendor )
Sold price : £480000
Would you recommend ? : Yes
Postcode : W9
9 Sept 2017
People found this helpful0
Very good service. They handled my sale and identified a buyer within around two months of instruction. My flat suffered from a catastrophic water leak a few weeks prior to exchange and Jack was able to keep the buyer on board whilst the extensive repairs were undertaken. The independent ... Read Full Review
Comments on Agent Fees
Good - an online agent would never have had the necessary touchy feely qualities to smooth the very major problem that we had.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please send all complaints to aslam@johnbarclay.co.uk or maintenance@johnbarclay.com
Last updated at 10/1/2018, 5:21:06 AM by allAgents
