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Walsall, WS3
1.3/5, 15 Reviews
7% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
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"Very rude manager and poor..."
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1 Star Review
Elsa
By : 'de'
Services :
Would you recommend ? : No
Postcode : WS2
30 Apr 2018
People found this helpful2
Called the letting agency today to let them know about the maintenance that needs to be done in our property that they are letting us in Walsall to report about the issues because it has been raised a couple of times but we did not receive any response from them to sort it out. The issue such as the fence including the wear and tear paint work that needs to be done as well as the peeling wallpaper has been addressed when we signed the contract last November 2017 to Brad which has not been follow up since by the agency. I calmly addressed the matter to Elsa at 9am today which she stated that she gives us a consent to "redecorate" as she described it (a term I would not use for maintenance since we have been renting the property for 3 years). I did highlight if this is the case, "please provide me a written email" which is a request I asked to cover us just in case the landlord would not agree on any changes to be applied. Called again at 3pm during my lunch break but the staff keep passing the phone and states that she is unavailable. As a family and my overall experience as being a university student and a Biopharmaceutical professional who lets houses, I am astonishingly appalled on how someone in a high position would talk to a client or my mother who is the sole tenant who signed the contract. Goodchilds is stating that they are offering a highly ranked customer service and for someone in a managerial role to not resolve a simple request via email or call my mum or speak to me, a client that way, I am shocked on how we were treated today. All estate agencies that we have dealt with in the past resolve maintenance issues straight away. I called again after work (5pm) to follow up her email as we are looking to see the house in a good condition as good tenants who are renting the property for 3 years. She rudely highlighted that I am not living there. My mum and my sister lives in the property due to I have to be relocated for a few months in Bedfordshire to work with a Biotechnology company. I am moving back end of this month which i highlighted to her that I am not happy about because maintenance issues has been raised to them a couple of times. Secondly, she highlighted that she spoke to my mum and I can't directly ask Elsa for an email because I do not live in the property. It has been highlighted before we rented the property all the way back in 2015 that 3 people will live in the property. I have just moved temporarily after already living in the house for a couple of years which terminates her statement. It was so appalling that she has to make a point that she is the manager which raised more of a concern for me since this is clearly not handled professionally and has to be raised to the Director of the company. Thirdly, I am quite concerned that she asked me to fill in a form to move into the property that I also live. It has been highlighted again before we rented the property in 2015; that this property is to be rented as a family by 3 people. Goodchilds did not put all our names in their contract. The level of disrespectful that I received today and for trying to chase up a company that is supposed to offer clients the best service "managing" estate properties for landlords made me ask Elsa the office hours and will be driving to sort this out asap all the way from Bedfordshire this week with my mum. We are aware of our contract agreement and it clearly states that the landlord is responsible to repair wear and tear. This agency has been making us pay £120 annually to "processing" of papers... (which has a lot of errors...). I have numerous networks in lettings and would not recommend this agency unless they sort out their core values, standard of customer service as well providing training on how to treat clients properly. I strongly believe staff training is required or else, there will be numerous loss of clients and continuous bad reviews online which could affect the reputation of the company overall. We will also seek advice from Citizens Advice Bureau
Comments on Agent Fees
£120 annual fee to "process papers" with a very poor maintenance service
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £138,000 | £175,000 |
| Lettings | 0% | 0% | £425 | £550 |
Address
Goodchilds Estate Agents
200 High Street, Walsall, West Midlands
WS3 2EX
01922 711444
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Goodchilds Estate Agents Branches (View All 6)
worst estate agents ...
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1 Star Review
By : 'Izabela'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : WS1
2 Oct 2019
People found this helpful3
Absolutely disgraceful. Can't do their work because they're on holiday. Break the rules of their own contract and then tell you that that isn't right Right now we're waiting for our deposit it's been 2 weeks and 3 days. Avoid at all... Read Full Review
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House ...
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5 Star Review
By : 'David'
Services : Sales( As a Buyer )
Sold price : £138000
Would you recommend ? : Yes
Postcode : WS3
1 Aug 2019
People found this helpful0
I have worked with Walsall branch and Alex was the lady I worked with on my purchase. She was helpful and patient as my marriage had broken down and I had to wait for a settlement before I could finish sale. Yes there were some hiccups but I exchange today and look forward to settling in my new... Read Full Review
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Arrogance & ...
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1 Star Review
By : 'Dave'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WS3
12 Oct 2018
People found this helpful6
After renting out one of my properties with Steve Rowe since they started there customer relations has gone down the pan. Wife Ailsa is the most unprofessional rude person I have had the misfortune to meet in the letting world who loves to engage in a fight with clients. They continuously fail to... Read Full Review
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Very rude manager and poor ...
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1 Star Review
By : 'de'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WS2
30 Apr 2018
People found this helpful2
Called the letting agency today to let them know about the maintenance that needs to be done in our property that they are letting us in Walsall to report about the issues because it has been raised a couple of times but we did not receive any response from them to sort it out. The issue such as... Read Full Review
Comments on Agent Fees
£120 annual fee to "process papers" with a very poor maintenance service
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Awful company with rude and ...
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1 Star Review
By : 'avoidgoodchilds'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WS3
7 Feb 2017
People found this helpful2
Awful company with rude and dishonest staff. Charge fees at every single opportunity - there is even a �75 fee to leave. The property was misrepresented, the 'shared garden' was actually an overgrown mess at the rear of the neighbour's garden. Every potential repair I reported was never... Read Full Review
Comments on Agent Fees
Fees for every conceivable thing, including leaving. Fees for each tenants credit checks, guarantors, admin fees, more than a month's rent in advance.
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Use these clowns at your ...
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1 Star Review
By : 'Ripoff'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : WS10
7 Oct 2016
People found this helpful2
Use these clowns at your peril, over among for return of deposit on a rented property. Do not answer emails or the phone. Absolute nightmare to deal with. If you trust these guys with selling your house, then good luck to you. All smiles and happiness when taking money off you, not interested... Read Full Review
Comments on Agent Fees
Joke
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By : Michael Warke
11 Oct 2016Dear Sir or Madam It is difficult to reply to this review as it has been done anonymously, however we do believe we know which property it is regarding and there are items that we are awaiting in ...
Looking for a property to ...
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1 Star Review
By : 'jooles'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : No
Postcode : WS11
21 Feb 2016
People found this helpful4
Looking for a property to rent . saw 3 with Goodchilds two were riddled damp - the third was reasonable but needed some repairs before habitable.Disgusted that a big company like Goodchilds would try to rent properties with so many problems they should insist on a basic standard from the landlords... Read Full Review
What agent could do to change your mind?
the fees are ridiculous for what they offer
Comments on Agent Fees
the fees are ridiculous for what they offer
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After seeing a flat to rent ...
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1 Star Review
By : 'Hjh'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : WS9
7 Nov 2015
People found this helpful5
After seeing a flat to rent on rightmove, my partner called Goodchilds and made an appointment for 12pm today to view the property. Got there to find two other prospective tenants also waiting for the agent to view the same property at the same time! Waited 15 minutes and there was no... Read Full Review
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I wish I had read these ...
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1 Star Review
By : 'Carolyn'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : WS1
21 Apr 2015
People found this helpful4
I wish I had read these reviews before! My boyfriend and I viewed a property in November last year. At the viewing we asked if the flat was for sale, as when we had rung up, we were asked if we were buying or renting. We were told no, the flat is not for sale. We handed the application forms... Read Full Review
What agent could do to change your mind?
The agency needed to have been honest with us from the start. They should have told us that the property was still for sale. They also should have informed us that there was an offer on the property. Had we known both of these things, then it might have been easier for us. In addition, I am still shocked at the immorality of an agency taking a letting fee from us and telling us that we can move in on a certain date, whilst knowing all along that there was an offer on the property. What would have happened if we had moved in and then were told a week later that the property was sold?
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Arranged viewing and was ...
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1 Star Review
By : 'John'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £175000
Would you recommend ? : No
Postcode : WS6
15 Feb 2015
People found this helpful5
Arranged viewing and was confronted by someone else viewing and just got ignored on a very cold day. Subsequently arranged viewing with Anesa who cancelled appointment made after waiting a week. Done on morning of viewing. They couldn't care less. I had a property to sell but would never use them . ... Read Full Review
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I was looking for an agent to ...
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1 Star Review
By : 'Mrs'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WS9
9 Feb 2015
People found this helpful2
I was looking for an agent to give me a valuation on my property so I approached Goodchilds in Brownhills. My first experience was with the receptionist who answered the phone. She obviously had a script of questions to ask me. I told her that the property was completely refurbished and everything... Read Full Review
What agent could do to change your mind?
Employ less inept receptionist and keep appointments when they are made. Communicate if there is an issue.
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All was okay with the start ...
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1 Star Review
By : 'Anon'
Services : Letting( As a Tenant )
Rent PCM : £485
Would you recommend ? : No
Postcode : WS4
6 Feb 2015
People found this helpful2
All was okay with the start of the tenancy but communication was poor, lots of change of staff and branch moves. After only living in the property 8 months landlord wanted it back, so slow sorting out getting deposit back requiring proof of paid utilities (as some utilities simply moved with me was ... Read Full Review
What agent could do to change your mind?
No fees on deposit Reduce high administration fees Consistency with communication
Comments on Agent Fees
Too high especially a fee on having your deposit back????
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My experience with Goodchilds ...
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1 Star Review
By : 'eyfs2'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WS2
13 Jan 2014
People found this helpful6
My experience with Goodchilds can only be described as awful and stressful. Having just moved 90 miles away from my friends and family for a job I was looking for a nice little flat to rent. When I moved into the flat there was no hot water which resulted in me having to contact Goodchilds to come... Read Full Review
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Goodchilds estate agents have ...
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1 Star Review
By : 'charpur'
Services : Letting( As a Tenant )
Would you recommend ? : No
21 Nov 2013
People found this helpful6
Goodchilds estate agents have to be the most incompetant people I have ever dealt with. We have not had central heating in our rented house for 6 months. Only when our contract renewal was due did they actually bother to get it sorted. There is a huge list of problems with the property we are... Read Full Review
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I can only say 1 good thing ...
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1 Star Review
By : 'Gr8Landloard'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WS12
28 Jun 2013
People found this helpful8
I can only say 1 good thing about using Goodchilds, if you are a landlord like me. I only have 1 property that is rented, which is our family house. The good thing is the rent gurantee scheme. Most RG schemes are very expensive and take huge excess, where as the Goodchilds RG pays full rent after ... Read Full Review
What agent could do to change your mind?
Stop lying to landlord and tenants. Do what they say they are going to do. Reduce fees. Encoporate more clarity regarding costs and charges, before contracts are due to be signed. Actually start providing a good service to landlords and stop treating us like we do not matter. I overheard a conversation in your Cannock office where Goodchilds staff were openly moaning about a landlord who had specific requirements for the property. Goodchilds need to become professional and stop lying.
Comments (2)Was this helpful?:
By : rosehyland
12 Jul 2013Hi....Hope you can help. Friend has left the property under Goodchild and they are saying the landlord is moaning of the state of a back carpet. Small stain....Front bedroom and living room have had ...
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Tenant Fees
Overall Fees
£0 (inc. VAT),On Completion
In addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019. Before the tenancy starts (payable to Goodchilds Estate Agents ‘the Agent’) Holding Deposit: 1 week’s rent Deposit: 5 Weeks Rent During the tenancy (payable to the Agent) For English properties: Payment of interest for the late payment of rent at a rate of 3% Above the Bank of England base rate During the tenancy if permitted and applicable Utilities – gas, electricity, water and sewerage Communications – telephone and broadband Installation of cable/satellite Subscription to cable/satellite supplier Television licence Council Tax Other permitted payments Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include reasonable costs or losses incurred for loss of keys, security devices and changes to the tenancy agreement or early termination, if the Landl
Last Updated On 31/05/2019, 1:54 PM by 0
In addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019. Before the tenancy starts (payable to Goodchilds Estate Agents ‘the Agent’) Holding Deposit: 1 week’s rent Deposit: 5 Weeks Rent During the tenancy (payable to the Agent) For English properties: Payment of interest for the late payment of rent at a rate of 3% Above the Bank of England base rate During the tenancy if permitted and applicable Utilities – gas, electricity, water and sewerage Communications – telephone and broadband Installation of cable/satellite Subscription to cable/satellite supplier Television licence Council Tax Other permitted payments Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include reasonable costs or losses incurred for loss of keys, security devices and changes to the tenancy agreement or early termination, if the Landl
Last Updated On 31/05/2019, 1:54 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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