The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.5/5, 20 Reviews
65% Recommended
100% sales valuation accuracy
75% letting valuation accuracy
100% sales fee satisfaction
45% letting fee satisfaction

James
By : 'Rebecca2603'
Services : Letting(As a Tenant)
Rent PCM : £995
Would you recommend ? : No
Postcode : TW11
We moved into our flat on 30th September. When we arrived the property was filthy - faeces marks in the toilet, dust everywhere. The property was also advertised as unfurnished but the previous tenants had left a load of furniture which Dexters had not removed. It took 10 days of us complaining for this to be resolved. A few days after that we reported water coming up from the drain in the shower. Our concerns were ignored and then a week later sewage, from all the flats in the building, started coming up from the shower drain into our shower. This happened on two occasions as the drain outside had become blocked, and the entire outside area was swimming in sewage - it turns out that the landlord had converted all the upstairs flats into bedsits and the extent of the sinks, toilets and washing machines were too much for the previous draining systems. On both occasions we had to vacate the property for several days. Shortly after this, leaks started in both the kitchen and the rear bedroom. The leak in the kitchen was coming out of the fire alarm (which was connected to the mains!) and the one in the rear bedroom was trickling down the wall into the plug sockets. The plug sockets would then make crackling noises. The leak in the kitchen on one occasion caused the alarm to sound for several hours overnight when both of us had vacated the property, and the neighbours called the police who broke in to investigate the cause of the alarm. Dexters and the landlord took FOUR MONTHS to resolve these issues, and only begun to resolve them after we involved the local Council. We asked on 3 occasions to be released from the tenancy and only received the response that Dexters had done their job and so would not release us from the tenancy unless we paid 10% of the tenancy plus VAT for the remainder of the contract. The Lettings Director of the Teddington Office, James Campbell, showed no leniency and even after getting laywers involved, still refused to terminate the tenancy. We have had an absolute nightmare at this property for 7 months and it has affected our work and social lives. Neither me or my housemate will ever use Dexters again, and have made sure everyone we know is aware of our mistreatment. We also know several other people who have had huge issues with Dexters, including a friend who had no working shower for two months in a property rented through them.
We should not have had to pay any fees - no inventory was taken when we moved in to the property and Dexters ignored our complaints sometimes for weeks at a time.
By : Marilyn
2 May 2018Dear Miss Taylor, Thank you for taking the time to post your review, however I am really sorry to read your comments regarding your experience with Dexters. I have been in contact with the Head of Property Management, who I understand is currently looking into the matter for you. If I could be of any further assistance to you please don't hesitate to contact me at marilynplews@customerrelationsteam.co.uk. Yours Sincerely Marilyn Head of Customer Relations
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £729,950 | £995,000 |
| Lettings | 75% | 45% | £995 | £2,400 |
Dexters
61 High Street, Teddington, Middlesex
TW11 8HA
020 8288 8288, 020 8288 2900

By : 'Viv'
Services : 20
Would you recommend ? : Yes
Postcode : TW11
Siobhan delivered a highly outstanding service and raised the bar when she accompanied my viewing as a prospective buyer. Her dedication to professional appearance, communication,organization and engaging personality confirmed that she treats vendors and buyers equally. Her outstanding... Read Full Review
By : Sarah Tranter
16 Feb 2021Dear Viv, Thank you so much for leaving Siobhan such a fantastic review. I will ensure that this is brought to the attention of the Director for the office. Kind regards,...

By : 'B.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W6
Dexters Teddington - Calum I had a great experience with Dexters, dealing with Calum. We were considering buying a property in Teddington and Calum could not have been more helpful. Most importantly, he really listened to our requirements and only sent me properties he knew fitted the brief. He... Read Full Review
By : Sarah Tranter
22 Jan 2021Dear Ms Andrews, Thank you for your fantastic review regarding Calum and our Teddington Office. I will ensure they are all made aware of your comments. Kind regards, Sarah...

By : 'Karen'
Services : Sales( As a Vendor )
Sold price : £995000
Would you recommend ? : Yes
Postcode : TW11
Dealing with Dexters's has been an absolute pleasure from start to end of the of selling our house. Alex who has been a key person in this process has has always displayed such professionalism, patience and most importantly knowledge of the property market. We have used Dexters 4 times and... Read Full Review
By : Sarah Tranter
1 Dec 2020Dear Karen, Thank you for your fantastic feedback and five star review. I will ensure that I pass your comments onto Alex and the team, who I know will be thrilled to read them. Kind regards, Sarah...

By : 'Sabino'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW11
Dexters Sales staff have worked extremely hard and pulled out all the stops to meet out sale price despite the present economic... Read Full Review
By : 'Ashleigh'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW11
We cannot believe the audacity of Dexter's. We have confirmed we would be renewing our tenancy but they still took it upon themselves to damage our fence with a to let sign!!! We aren't ending our tenancy and neither is our landlord nor did they have the right to put the sign up... Read Full Review
By : 'Frustrated'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TW11
I have had serious issues with accounting errors and property management. I am being asked to make good Dexters' accounting errors dating back to a changeover in tenants almost three years ago. As an overseas landlord I asked Dexters to handle the repainting of the external windows of my... Read Full Review
The fees are acceptable if the service provided is good. Sadly in my experience the service is appalling.

By : 'Olga'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TW11
We have rented our house via Dexters. From the very start things went wrong: they assured us that was a right rent to ask but one!! week after signing the the contract started pressing us into reducing the rent. At the end the rent we got was 30% less from their original promise. The contractors... Read Full Review
12 emails=£2500
By : Marilyn
11 May 2018Dear Mrs Turnbull, I am very sorry to read that you have been unhappy regarding your experience with Dexters. I understand that you have now spoken to the Property Management Director, Lee Porter ...

By : 'Rebecca2603'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : TW11
We moved into our flat on 30th September. When we arrived the property was filthy - faeces marks in the toilet, dust everywhere. The property was also advertised as unfurnished but the previous tenants had left a load of furniture which Dexters had not removed. It took 10 days of us complaining for ... Read Full Review
We should not have had to pay any fees - no inventory was taken when we moved in to the property and Dexters ignored our complaints sometimes for weeks at a time.
By : Marilyn
2 May 2018Dear Miss Taylor, Thank you for taking the time to post your review, however I am really sorry to read your comments regarding your experience with Dexters. I have been in contact with the Head...

By : 'Mike'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW2
Samuel is a very articulate, knowledgeable and engaging agent. He took the time to really appreciate and understand our needs for a high end let in this area, and he was on top of his game in discussing property and market trends specific to our search. His follow up has been polite, timeous and... Read Full Review
By : Marilyn
20 Mar 2018Dear Mike, I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback...


By : 'Andy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW11
Donna Littman and Ann Sinclair continue to be the go to people in Teddington. Highly efficient, personable, experienced, polite and interested. I have just completed on another property with them having bought and sold many times over the years. In an often difficult and emotional process I remain... Read Full Review
Entirely fair
By : Marilyn
12 Feb 2018Dear Andy, I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback...

By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW11
Sheikh is a diligent property manager and responsive to his customer (landlord in this case) requirements. I was impressed with the way he handled the early departure of my property's previous tenants whose behaviour had upset neighbours from time to time. Also at the way he was able to secure ... Read Full Review
The fees for the proper management are reasonable.
By : Marilyn
17 Oct 2017Dear Sir/Madam, We are delighted to read that our Teddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the...

By : 'Elvyn'
Services : Property Management
Would you recommend ? : Yes
Postcode : TW11
Having been a Tennant for four years with a Property we found through Dexters I have been delighted with the Management of the property by Thamesview. The more recent arrival of Sheik Mohsin into the management team has further enhanced the service I have been getting especially with some of the... Read Full Review
By : Marilyn
3 Oct 2017Dear Elvyn, I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback ...

By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : TW11
We have been tenants with Dexters for 5 years now and can honestly say that the service and attention we have received has been fantastic. Particularly our property manager Sheikh is so courteous, professional and any needs or queries we have had have been dealt with immediately with a resolution... Read Full Review
Good
By : Marilyn
27 Sept 2017Dear Lucy, We are delighted to read that our Teddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best...

By : 'Teddington'
Services : Letting( Property Management )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : KT1
I am a tenant through the teddington branch and I have received exceptional customer service from Sheikh in property... Read Full Review
NA
By : Marilyn
24 Aug 2017Dear Sir/Madam, Thank you very much for taking the time to leave your five star review. It is pleasing to read that Sheikh and our Property Management Team have achieved our aim of delivering...
By : 'John'
Services : Sales( As a Vendor )
Sold price : £950000
Would you recommend ? : Yes
Postcode : TW11
Having previously had a good experience buying through Dexters Teddington we decided to sell our property with them. Everyone we interacted with was enthusiastic, professional and very helpful. The after sales service was particularly strong and played a huge part in keeping our chain together... Read Full Review
Fees are reasonable.
By : Marilyn
23 Jun 2017Dear John & Mandy, Thank you very much for your great review regarding our Teddington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would...
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW16
Really poor service and very dishonest. Tenancy was not ready on the start date! It hadn't been check by Dexters, they didn't seem to... Read Full Review
Bad, as I didn't receive the service that was paid for.
By : 'Catz'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HAMP
Disappointing, pathetic, awful, rude and lie. The Teddington office has given me nothing but stress. When it came to renewal of my tenancy agreement they told me that they hadn't changed any of the clauses just the rent amount (and pressured me to quickly sign it!), later i found out that they lied ... Read Full Review
BAD
By : Marilyn
13 Oct 2016Hello, I am really sorry to hear that you have been unhappy with the service provided by our Teddington Office. I am Head of Customer Relations and I wondered if I could be of any further...

By : 'International'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : TW11
My partner and I had put in an application to lease a small property. The first day were promised a call to confirm that our application had gone through. We were let down and had to call the next day to finally get some sort of conformation that our application was being processed. We were happy... Read Full Review
Crap
By : Marilyn
5 Oct 2016Hello, I am really sorry to hear that you have been unhappy with the service provided by our Teddington Office. I am Head of Customer Relations and I wondered if I could be of any further...
By : 'Milena'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW11
Marc did a fantastic job, he has helped us all the way though, he has been always very kind and patient with us, ready to answer our question and help as much as he could. We would like to thank him and all the team for professional services that they are providing. Thank you Marc and good luck... Read Full Review
By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW
I can not thank the efforts of Marc at Dexters Teddington enough, his professionalism, constant communication and efforts to go above and beyond for my family were sincerely appreciated. Sadly we didn't get to continue with this branch as we secured a property in another area, but I have no doubt ... Read Full Review
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