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Teddington, TW11

3.5/5, 20 Reviews
65% Recommended

100% sales valuation accuracy

75% letting valuation accuracy

100% sales fee satisfaction

45% letting fee satisfaction

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"Terrible experience with..."

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1 Star Review
UserName

James

By : 'Rebecca2603'
Services : Letting(As a Tenant)
Rent PCM : £995
Would you recommend ? : No
Postcode : TW11

30 Apr 2018
People found this helpful13

We moved into our flat on 30th September. When we arrived the property was filthy - faeces marks in the toilet, dust everywhere. The property was also advertised as unfurnished but the previous tenants had left a load of furniture which Dexters had not removed. It took 10 days of us complaining for this to be resolved. A few days after that we reported water coming up from the drain in the shower. Our concerns were ignored and then a week later sewage, from all the flats in the building, started coming up from the shower drain into our shower. This happened on two occasions as the drain outside had become blocked, and the entire outside area was swimming in sewage - it turns out that the landlord had converted all the upstairs flats into bedsits and the extent of the sinks, toilets and washing machines were too much for the previous draining systems. On both occasions we had to vacate the property for several days. Shortly after this, leaks started in both the kitchen and the rear bedroom. The leak in the kitchen was coming out of the fire alarm (which was connected to the mains!) and the one in the rear bedroom was trickling down the wall into the plug sockets. The plug sockets would then make crackling noises. The leak in the kitchen on one occasion caused the alarm to sound for several hours overnight when both of us had vacated the property, and the neighbours called the police who broke in to investigate the cause of the alarm. Dexters and the landlord took FOUR MONTHS to resolve these issues, and only begun to resolve them after we involved the local Council. We asked on 3 occasions to be released from the tenancy and only received the response that Dexters had done their job and so would not release us from the tenancy unless we paid 10% of the tenancy plus VAT for the remainder of the contract. The Lettings Director of the Teddington Office, James Campbell, showed no leniency and even after getting laywers involved, still refused to terminate the tenancy. We have had an absolute nightmare at this property for 7 months and it has affected our work and social lives. Neither me or my housemate will ever use Dexters again, and have made sure everyone we know is aware of our mistreatment. We also know several other people who have had huge issues with Dexters, including a friend who had no working shower for two months in a property rented through them.


Attached Files

    Comments on Agent Fees

    We should not have had to pay any fees - no inventory was taken when we moved in to the property and Dexters ignored our complaints sometimes for weeks at a time.

    Was this helpful?:

    By : Marilyn

    2 May 2018

    Dear Miss Taylor, Thank you for taking the time to post your review, however I am really sorry to read your comments regarding your experience with Dexters. I have been in contact with the Head of Property Management, who I understand is currently looking into the matter for you. If I could be of any further assistance to you please don't hesitate to contact me at marilynplews@customerrelationsteam.co.uk. Yours Sincerely Marilyn Head of Customer Relations


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Sales100.00%100%£729,950£995,000
    Lettings75%45%£995£2,400
    Address

    Dexters
    61 High StreetTeddington, Middlesex
    TW11 8HA
    020 8288 8288, 020 8288 2900

    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
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    Latest Properties

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    5 Star Review
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    By : 'Viv'
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    Would you recommend ? : Yes
    Postcode : TW11

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    Comments (1)Was this helpful?:

    By : Sarah Tranter

    16 Feb 2021

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    5 Star Review
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    By : 'B.'
    Services : Sales( As a Vendor )
    Would you recommend ? : Yes
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    Comments (1)Was this helpful?:

    By : Sarah Tranter

    22 Jan 2021

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    Excellent ...

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    5 Star Review
    UserName

    By : 'Karen'
    Services : Sales( As a Vendor )
    Sold price : £995000
    Would you recommend ? : Yes
    Postcode : TW11

    25 Nov 2020
    People found this helpful0

    Dealing with Dexters's has been an absolute pleasure from start to end of the of selling our house. Alex who has been a key person in this process has has always displayed such professionalism, patience and most importantly knowledge of the property market. We have used Dexters 4 times and... Read Full Review

    Comments (1)Was this helpful?:

    By : Sarah Tranter

    1 Dec 2020

    Dear Karen, Thank you for your fantastic feedback and five star review. I will ensure that I pass your comments onto Alex and the team, who I know will be thrilled to read them. Kind regards, Sarah...

    Pulling all the ...

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    5 Star Review
    UserName

    By : 'Sabino'
    Services : Letting( As a Owner )
    Would you recommend ? : Yes
    Postcode : TW11

    28 Sept 2020
    People found this helpful0

    Dexters Sales staff have worked extremely hard and pulled out all the stops to meet out sale price despite the present economic... Read Full Review

    Comments (0)Was this helpful?:
    Appalling ...

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    1 Star Review

    By : 'Ashleigh'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : TW11

    28 Jan 2019
    People found this helpful9

    We cannot believe the audacity of Dexter's. We have confirmed we would be renewing our tenancy but they still took it upon themselves to damage our fence with a to let sign!!! We aren't ending our tenancy and neither is our landlord nor did they have the right to put the sign up... Read Full Review

    Comments (0)Was this helpful?:
    Landlords ...

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    1 Star Review

    By : 'Frustrated'
    Services : Letting( As a Owner )
    Would you recommend ? : No
    Postcode : TW11

    12 Sept 2018
    People found this helpful10

    I have had serious issues with accounting errors and property management. I am being asked to make good Dexters' accounting errors dating back to a changeover in tenants almost three years ago. As an overseas landlord I asked Dexters to handle the repainting of the external windows of my... Read Full Review


    Comments on Agent Fees

    The fees are acceptable if the service provided is good. Sadly in my experience the service is appalling.

    Comments (0)Was this helpful?:
    dishonest, lazy and ...

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    1 Star Review
    UserName

    By : 'Olga'
    Services : Letting( As a Owner )
    Would you recommend ? : No
    Postcode : TW11

    10 May 2018
    People found this helpful13

    We have rented our house via Dexters. From the very start things went wrong: they assured us that was a right rent to ask but one!! week after signing the the contract started pressing us into reducing the rent. At the end the rent we got was 30% less from their original promise. The contractors... Read Full Review


    Comments on Agent Fees

    12 emails=£2500

    Comments (1)Was this helpful?:

    By : Marilyn

    11 May 2018

    Dear Mrs Turnbull, I am very sorry to read that you have been unhappy regarding your experience with Dexters. I understand that you have now spoken to the Property Management Director, Lee Porter ...

    Terrible experience with ...

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    1 Star Review
    UserName

    By : 'Rebecca2603'
    Services : Letting( As a Tenant )
    Rent PCM : £995
    Would you recommend ? : No
    Postcode : TW11

    30 Apr 2018
    People found this helpful13

    We moved into our flat on 30th September. When we arrived the property was filthy - faeces marks in the toilet, dust everywhere. The property was also advertised as unfurnished but the previous tenants had left a load of furniture which Dexters had not removed. It took 10 days of us complaining for ... Read Full Review


    Attached Files
    • Icon

    Comments on Agent Fees

    We should not have had to pay any fees - no inventory was taken when we moved in to the property and Dexters ignored our complaints sometimes for weeks at a time.

    Comments (1)Was this helpful?:

    By : Marilyn

    2 May 2018

    Dear Miss Taylor, Thank you for taking the time to post your review, however I am really sorry to read your comments regarding your experience with Dexters. I have been in contact with the Head...

    Exellent ...

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    5 Star Review
    UserName

    By : 'Mike'
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : TW2

    19 Mar 2018
    People found this helpful0

    Samuel is a very articulate, knowledgeable and engaging agent. He took the time to really appreciate and understand our needs for a high end let in this area, and he was on top of his game in discussing property and market trends specific to our search. His follow up has been polite, timeous and... Read Full Review

    Comments (1)Was this helpful?:

    By : Marilyn

    20 Mar 2018

    Dear Mike, I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback...

    Donna Littman and Ann ...

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    5 Star Review
    UserName

    UserName

    By : 'Andy'
    Services : Sales( As a Buyer )
    Would you recommend ? : Yes
    Postcode : TW11

    15 Dec 2017
    People found this helpful0

    Donna Littman and Ann Sinclair continue to be the go to people in Teddington. Highly efficient, personable, experienced, polite and interested. I have just completed on another property with them having bought and sold many times over the years. In an often difficult and emotional process I remain... Read Full Review


    Comments on Agent Fees

    Entirely fair

    Comments (1)Was this helpful?:

    By : Marilyn

    12 Feb 2018

    Dear Andy, I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback...

    Sheikh is a diligent property ...

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    4 Star Review
    UserName

    By : 'Landlord'
    Services : Letting( As a Owner )
    Rent PCM : £1500
    Would you recommend ? : Yes
    Postcode : TW11

    11 Oct 2017
    People found this helpful0

    Sheikh is a diligent property manager and responsive to his customer (landlord in this case) requirements. I was impressed with the way he handled the early departure of my property's previous tenants whose behaviour had upset neighbours from time to time. Also at the way he was able to secure ... Read Full Review


    Comments on Agent Fees

    The fees for the proper management are reasonable.

    Comments (1)Was this helpful?:

    By : Marilyn

    17 Oct 2017

    Dear Sir/Madam, We are delighted to read that our Teddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the...

    Having been a Tennant for ...

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    4 Star Review
    UserName

    By : 'Elvyn'
    Services : Property Management
    Would you recommend ? : Yes
    Postcode : TW11

    2 Oct 2017
    People found this helpful1

    Having been a Tennant for four years with a Property we found through Dexters I have been delighted with the Management of the property by Thamesview. The more recent arrival of Sheik Mohsin into the management team has further enhanced the service I have been getting especially with some of the... Read Full Review

    Comments (1)Was this helpful?:

    By : Marilyn

    3 Oct 2017

    Dear Elvyn, I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback ...

    We have been tenants with ...

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    5 Star Review
    UserName

    By : 'Lucy'
    Services : Letting( As a Tenant )
    Rent PCM : £2400
    Would you recommend ? : Yes
    Postcode : TW11

    27 Sept 2017
    People found this helpful1

    We have been tenants with Dexters for 5 years now and can honestly say that the service and attention we have received has been fantastic. Particularly our property manager Sheikh is so courteous, professional and any needs or queries we have had have been dealt with immediately with a resolution... Read Full Review


    Comments on Agent Fees

    Good

    Comments (1)Was this helpful?:

    By : Marilyn

    27 Sept 2017

    Dear Lucy, We are delighted to read that our Teddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best...

    I am a tenant through the ...

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    5 Star Review
    UserName

    By : 'Teddington'
    Services : Letting( Property Management )
    Rent PCM : £1400
    Would you recommend ? : Yes
    Postcode : KT1

    24 Aug 2017
    People found this helpful1

    I am a tenant through the teddington branch and I have received exceptional customer service from Sheikh in property... Read Full Review


    Comments on Agent Fees

    NA

    Comments (1)Was this helpful?:

    By : Marilyn

    24 Aug 2017

    Dear Sir/Madam, Thank you very much for taking the time to leave your five star review. It is pleasing to read that Sheikh and our Property Management Team have achieved our aim of delivering...

    Having previously had a good ...

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    5 Star Review

    By : 'John'
    Services : Sales( As a Vendor )
    Sold price : £950000
    Would you recommend ? : Yes
    Postcode : TW11

    22 Jun 2017
    People found this helpful0

    Having previously had a good experience buying through Dexters Teddington we decided to sell our property with them. Everyone we interacted with was enthusiastic, professional and very helpful. The after sales service was particularly strong and played a huge part in keeping our chain together... Read Full Review


    Comments on Agent Fees

    Fees are reasonable.

    Comments (1)Was this helpful?:

    By : Marilyn

    23 Jun 2017

    Dear John & Mandy, Thank you very much for your great review regarding our Teddington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would...

    Really poor service and very ...

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    1 Star Review

    By : 'Tenant'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : TW16

    18 Jan 2017
    People found this helpful32

    Really poor service and very dishonest. Tenancy was not ready on the start date! It hadn't been check by Dexters, they didn't seem to... Read Full Review


    Comments on Agent Fees

    Bad, as I didn't receive the service that was paid for.

    Comments (0)Was this helpful?:
    Disappointing, pathetic, ...

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    1 Star Review

    By : 'Catz'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : HAMP

    12 Oct 2016
    People found this helpful36

    Disappointing, pathetic, awful, rude and lie. The Teddington office has given me nothing but stress. When it came to renewal of my tenancy agreement they told me that they hadn't changed any of the clauses just the rent amount (and pressured me to quickly sign it!), later i found out that they lied ... Read Full Review


    Comments on Agent Fees

    BAD

    Comments (1)Was this helpful?:

    By : Marilyn

    13 Oct 2016

    Hello, I am really sorry to hear that you have been unhappy with the service provided by our Teddington Office. I am Head of Customer Relations and I wondered if I could be of any further...

    My partner and I had put in ...

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    1 Star Review
    UserName

    By : 'International'
    Services : Letting( As a Tenant )
    Rent PCM : £1000
    Would you recommend ? : No
    Postcode : TW11

    22 Sept 2016
    People found this helpful47

    My partner and I had put in an application to lease a small property. The first day were promised a call to confirm that our application had gone through. We were let down and had to call the next day to finally get some sort of conformation that our application was being processed. We were happy... Read Full Review


    Comments on Agent Fees

    Crap

    Comments (1)Was this helpful?:

    By : Marilyn

    5 Oct 2016

    Hello, I am really sorry to hear that you have been unhappy with the service provided by our Teddington Office. I am Head of Customer Relations and I wondered if I could be of any further...

    Marc did a fantastic job, he ...

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    5 Star Review

    By : 'Milena'
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : TW11

    27 May 2013
    People found this helpful1

    Marc did a fantastic job, he has helped us all the way though, he has been always very kind and patient with us, ready to answer our question and help as much as he could. We would like to thank him and all the team for professional services that they are providing. Thank you Marc and good luck... Read Full Review

    Comments (0)Was this helpful?:
    I can not thank the efforts ...

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    5 Star Review

    By : 'Emma'
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : TW

    8 May 2013
    People found this helpful2

    I can not thank the efforts of Marc at Dexters Teddington enough, his professionalism, constant communication and efforts to go above and beyond for my family were sincerely appreciated. Sadly we didn't get to continue with this branch as we secured a property in another area, but I have no doubt ... Read Full Review

    Comments (0)Was this helpful?:
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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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