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Glocal Residential
2.1/5, 11 Reviews
36% Recommended
43% sales valuation accuracy
50% letting valuation accuracy
38% sales fee satisfaction
38% letting fee satisfaction
Global + Local = Glocal
Specialising in property sales, lettings and management, in and around the Birmingham area, Glocal Residential are a dedicated, professional agency with years of experience in the industry.
They successfully manage hundreds of rental properties every month, and have grown to be the
number one letting agency in the Birmingham area, within the Oriental community.
Using their local knowledge and experience in the property market, Glocal Residential has recently expanded into sales. Now, they not only cater for property lettings and management, but also provide a service to help you buy and sell your dream home.
"I have never been treated so..."
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1 Star Review
Brian
By : 'Laura'
Services : Letting(I am a Tenant)
Would you recommend ? : No
12 Jul 2012
People found this helpful12
I have never been treated so disrespectfully in my life. As soon as he received the money he forgot the good manners. He told us we were adults and we can clean all the mess ourselves. He left us for 6 weeks without heating or hot water and when I called him to ask for temporary heating methods (which he is obliged to provide) he told me he has had enough of me and hang up the phone while I was still talking. He never sent anyone to check the faults reported. He never answered phone calls, messages or emails. And please take photos of everything in the property when you move in otherwise he will charge you for every single mark in the property. He asked me for 50 pounds to change a bulb!!! STAY AWAY from this agency!
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By : Brian
19 Oct 2012We never had a tenant called Laura.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 43% | 38% | £0 | £0 |
| Lettings | 50% | 38% | £350 | £850 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 3 | 5 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- B1
- B12
- B15
- B16
- B17
- B18
- B2
- B3
- B4
- B5
- Birmingham City Centre
- Edgbaston
- Jewellery Quarter
Address
Glocal Residential
74 Bristol Street, Birmingham, West Midlands
B57AH
01216555188
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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PLEASE READ. GLOCAL ...
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1 Star Review
By : 'Jamie'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B5
24 Jun 2019
People found this helpful7
PLEASE READ. GLOCAL RESIDENTIAL NOW CLOSED. If you are a former Glocal Residential tenant or landlord and are still owed money from this company then you may have noticed that the company has now CLOSED and no one is answering the phone. There is still a way to contact the ex director Brian Hu. His ... Read Full Review
Comments (2)Was this helpful?:
By : A. Hassanali
4 Dec 2019I am not surprised they have closed down. Estate agents from hell. He still has not paid me my money back. Brian Hu is a big con. Do not even go to his restaurant. He may feed you...
Very bad service - Property ...
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1 Star Review
By : 'Irene'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Tenant)
Rent PCM : £350
Would you recommend ? : Yes
Postcode : B12
29 May 2018
People found this helpful2
I lived in one of Glocal's properties for one year. The service that I received was very bad, specially from Brian. Whenever I had a problem it took a very long time to be solved, or it was never solved. The worst experience I had was when the shower didn't have hot water for more than 5 ... Read Full Review
Comments on Agent Fees
Very bad, there are a lot of fees that are not mentioned when you sign the contract and that they take from your deposit when you leave the property. As mentioned, they charge to renew the contract and turned it into a rolling contract (the fee is 216 GBP) and they charge in order to terminate the contract (60 GBP).
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Terrible, terrible service. ...
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1 Star Review
By : 'Jrock'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : B5
24 Feb 2017
People found this helpful3
Terrible, terrible service. Moved into a flat and was told things would be fixed before we moved in which was a lie. They didn't even clean the place, dusty shelves, dirty carpets etc. Shocking service, they told me they couldn't email me because my address was blocked but then were able to email ... Read Full Review
Comments on Agent Fees
Really high fees. Trying to charge over £200 to renew contract to rolling.
Comments (0)Was this helpful?:
Worst residential agency you ...
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1 Star Review
By : 'Birmingham'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B24B
20 Jan 2017
People found this helpful3
Worst residential agency you will ever find..... not recommend. I am a international student studying in Birmingham, and unfortunately chose Glocal Residential. The service is bad, the apartment is not in a good condition and not at all the same with the given pictures. plus, we don't get our ... Read Full Review
Comments (1)Was this helpful?:
By : Sue M
28 Feb 2020You are warned not to use Glocal Residential. It is run by Mafia (Brian Hu) who is a very dishonest and a...
good estate agent with ...
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5 Star Review
By : 'Janice'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : B12
5 Jun 2015
People found this helpful1
good estate agent with excellent service. Helpful and friendly staff. provided me with lots of useful local information. had problem with my double bed, replaced with new straight ... Read Full Review
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I don't understand what all ...
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5 Star Review
By : 'Sarah'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Owner)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : B3
29 Oct 2014
People found this helpful3
I don't understand what all the fuss is about. I have been both a tenant and now a Landlord through Glocal. I am happy with service I get all these years. Their paperwork certainly can be improved but they work hard for the fees they charge. I think most people love to have a go at a pro-active ... Read Full Review
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After moving into my property ...
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5 Star Review
By : 'Sharon'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : B1
9 Oct 2014
People found this helpful3
After moving into my property last week I can honestly say the process of letting my first property was Excellent. All the agents were kind and polite, they also helped me find primary schools in the area for my daughter. Which they did not have to help me with. I had a small problem within the ... Read Full Review
Comments (0)Was this helpful?:
These guys are liars and have ...
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1 Star Review
By : 'Eugene'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : B15
9 Oct 2014
People found this helpful4
These guys are liars and have to be monitored for possible scum. We signed papers for a property to rent worth 600 (papers signed from both parties) and payed them 250 as agency fees. Two days before entering the property they asked to raise the rent to 650. When we refused they started to ask us ... Read Full Review
Comments (0)Was this helpful?:
Tried to claim for property ...
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1 Star Review
By : 'D'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B15
24 Apr 2014
People found this helpful4
Tried to claim for property damages that were already apparent when we first moved in! Very bad service given, very bad attitude towards their customer when they have ... Read Full Review
Comments (0)Was this helpful?:
Having viewed a property that ...
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1 Star Review
By : 'Callum'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
25 Sept 2012
People found this helpful9
Having viewed a property that I was interested in renting, the letting agent that showed me the property agreed that it needed cleaning and that there were a few issues that needed resolving. The Management company, Glocal Residential were unwilling to address over half of the issues including ... Read Full Review
Comments (0)Was this helpful?:
I have never been treated so ...
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1 Star Review
By : 'Laura'
Branch : City Centre, 74 Bristol Street
Services : Letting (As a Tenant)
Would you recommend ? : No
12 Jul 2012
People found this helpful12
I have never been treated so disrespectfully in my life. As soon as he received the money he forgot the good manners. He told us we were adults and we can clean all the mess ourselves. He left us for 6 weeks without heating or hot water and when I called him to ask for temporary heating methods ... Read Full Review
Comments (1)Was this helpful?:
By : Brian
19 Oct 2012We never had a tenant called...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Glocal Residential complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Please follow this process: Speak to your Negotiator or Manager In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the Manager of the Glocal Residential office concerned. Write to the Director for the area/dept Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. Write to the Director of Customer Services and Compliance of Glocal Residential Director of Customer Services and Compliance Glocal Residential 74 Bristol Street Birmingham B5 7AH This complaint will also be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of this investigation will be sent to you within 15 working days. Following the Director of Customer Services and Compliance's investigation, a written statement expressing Glocal Residential' final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman within six months for a review. Refer the matter to the Ombudsman
Last updated at 1/25/2016, 10:32:21 AM by allAgents
