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cramlington, Cramlington NE23
2.2/5, 10 Reviews
30% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
33% sales fee satisfaction
33% letting fee satisfaction
No description for branch.
"Pattisons in Cramlington were ..."
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1 Star Review
By : 'Irate'
Services :
Would you recommend ? : No
Postcode : NE27
5 Jan 2018
People found this helpful0
Pattisons in Cramlington were the vendors Estate Agents when we bought a flat. We received an email from the Morpeth Branch after the acceptance offer, which I still have, saying that all future communication should be with them, not sure why! When our flat survey showed damp we contacted the Morpeth Branch and asked them to inform the vendor - twice - I still have the emails - they didn't, and we ended up knocking on the front door of the vendor to inform her. We then dealt with the vendor all the way with the damp issue. I then got a call from Cramlington to say that we should not have dealt with Morpeth and to forward all the emails I sent to Morpeth. I duly did this and received not one word of apology or even an acknowledgement that I had sent them. The day of completion arrived and we received a call to say that the keys were at Cramlington. What a farce, talk about bad customer service and indifferent staff!! We couldn't get in the door to start with then the girl didn't know which were the keys. She tried to phone someone who was on their lunch several times without success, then she tried through her PC. In the end she picked some keys up and told me that these must be them!! Maybe no-one in Pattison has ever heard of labelling keys or leaving a note! The other issue I have is that at no point was I asked who I was, I could have been anyone walking in and asking for keys. If I were the vendor I would definitely be questioning my service and costs!!
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By : Teri
10 Jan 2018Thank you for taking the time to write a review with regards to your recent purchase. When you put your offer forward, you called to the Morpeth office, hence the email response from them. Reviewing the notes on the file, the survey report was forwarded, from your mortgage advisor, to our Morpeth office, highlighting issues to be addressed. Our Morpeth office liaised with the vendor in order to resolve these issues. In the meantime I spoke to your solicitor and was informed that you had chosen to deal direct with the vendor as you had a builder in mind you wanted to look over the issues. I rang you and you confirmed this was the case. At this point, you did mention you had sent emails that had not been responded to and I asked for these to be forwarded to myself in order to address. To date, I have not received these emails. When I called to inform yourself and your son that the keys were able to be released, at no point did you make us aware, that picking the keys up from the Cramlington office was a problem. If we knew this was the case, we could've arranged pick up elsewhere. When you came to collect the keys, Gemma called me and to confirm before releasing them as she was not in the office when the keys were handed in. I clarified this and the keys were handed over. I apologise for the inconvenience, however, this is sometimes unavoidable when there are four members of staff in and out of the office on appointments. We are always contactable via mobile phones for this reason and we would never label keys for security reasons. As the largest independent agent in the North East we pride ourselves on our customer service. Please contact me if you feel that your complaint has not been dealt with as I feel this review is not a true reflection of the service we provide.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 33% | £66,000 | £215,000 |
| Lettings | 0% | 33% | £375 | £450 |
Areas covered
- NE23
Address
Pattinson Estate Agents
Blagdon House, Smithy Square, Cramlington, Tyne and Wear
NE23 6QL
01670 568098
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Pattinson Estate Agents Branches (View All 29)
FIVE ...
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5 Star Review
By : 'Sarah'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NE23
19 May 2021
People found this helpful0
I recently purchased a property with my partner through Pattinson Cramlington and would like to say what a lovely experience it was. They usually say selling or buying a property is a stressful time however, I felt quite the opposite. The ladies in the branch were very helpful and polite and I... Read Full Review
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Excellent ...
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5 Star Review
By : 'Helen'
Services : Sales( As a Vendor )
Sold price : £215000
Would you recommend ? : Yes
Postcode : NE23
14 May 2021
People found this helpful0
Sold with Pattinson Cramlington and I could not fault the service I received. We were sold in less than a week and had several offers. Thank you... Read Full Review
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Excellent ...
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5 Star Review
By : 'Nick'
Services : Sales( As a Vendor )
Sold price : £83500
Would you recommend ? : Yes
Postcode : NE23
4 Jul 2018
People found this helpful0
Found a 1st time buyer for us and we achieved an excellent price for our property in an extremely difficult market. Without Angie, we would probably be looking still looking for a... Read Full Review
Comments on Agent Fees
You get what you pay for.
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Pattisons in Cramlington were ...
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1 Star Review
By : 'Irate'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NE27
5 Jan 2018
People found this helpful0
Pattisons in Cramlington were the vendors Estate Agents when we bought a flat. We received an email from the Morpeth Branch after the acceptance offer, which I still have, saying that all future communication should be with them, not sure why! When our flat survey showed damp we contacted the... Read Full Review
Comments on Agent Fees
NA
Comments (1)Was this helpful?:
By : Teri
10 Jan 2018Thank you for taking the time to write a review with regards to your recent purchase. When you put your offer forward, you called to the Morpeth office, hence the email response from them. Reviewing...
I am letting a property with ...
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1 Star Review
By : 'Irate'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : No
Postcode : NE23
17 Apr 2015
People found this helpful6
I am letting a property with Reeds Rains estate agents (highly recommend them) I came to the property one day and found Pattinsons had screwed and bolted a to let board to the side of my house. Their board blocked the Reeds Rains board and was cracked, dis-colored and missing a corner in short it... Read Full Review
What agent could do to change your mind?
Called when they said they would and apologised for the mistakes they made and damage they caused.
Comments (3)Was this helpful?:
By : Shona Brown
17 Apr 2015Hi There, In this case the board was erected in error by our contractor (we have another flat in the same block to let). As you left no contact details initially when you spoke to Teri in our office...
Partner and I rented a ...
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1 Star Review
By : 'unhappytenant'
Services : Letting( As a Tenant )
Rent PCM : £430
Would you recommend ? : No
Postcode : NE23
20 Nov 2014
People found this helpful6
Partner and I rented a property through pattinsons from a private landlord, with the acception of a few issues such as ignoring repairs the time in the property was larely plesent. However a year after we decided to move out, having had no prior complaints, from the moment of announcing our notice... Read Full Review
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Just recently purchased a ...
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1 Star Review
By : 'Julie'
Services : Sales( As a Buyer )
Sold price : £66000
Would you recommend ? : No
Postcode : NE23
16 Sept 2014
People found this helpful5
Just recently purchased a flat at auction. We viewed the property twice and asked all the questions that I knew I needed to know. I asked on three occasions how long was left on the lease and in them 3 occasions I was told 57years. I won the property at auction and paid the £3600 deposit at £780... Read Full Review
What agent could do to change your mind?
Give true information when asked.
Comments (0)Was this helpful?:
Well well well where do I ...
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1 Star Review
By : 'Harrison'
Services : Letting( As a Tenant )
Rent PCM : £375
Would you recommend ? : No
Postcode : NE23
10 Jun 2014
People found this helpful2
Well well well where do I start with these clowns!! When we was tenants they came to change a heater in our bathroom and said they would come to decorate as new heater was tiny compared with previous one so left holes and unpainted walls after the old one was removed. This never happened no contact ... Read Full Review
What agent could do to change your mind?
Not charged massive high professional sized fees when they are so obviously amateurs in this industry!
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I made the mistake of buying ...
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1 Star Review
By : 'MrsP'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NE23
15 Feb 2013
People found this helpful9
I made the mistake of buying my first home through Pattinsons and cannot describe how awful they were. Both myself and the vendor were horrified at their lack of professionalism, the staff were rude and appeared to have no knowledge of what they were doing. As a cash buyer, we had hoped to be in... Read Full Review
What agent could do to change your mind?
Too many things to list, please see the above review. The agent were awful from start to finish and had no interest in making the process as simple as it could be. Misinformation, rudeness and a lack of concern for their customers was apparent throughout.
Comments (1)Was this helpful?:
By : Keith Pattinson,personally
19 Mar 2013These comments when not accompanied by an address might come from a competitor. We moved from the office address some time ago into a new one,which is indicative of possible abuse. Wehave...
It has to be the worst shop ...
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1 Star Review
By : 'merc'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
4 Feb 2011
People found this helpful2
It has to be the worst shop front I have ever seen, they put your house up for sale in their window and you can-not see it for big advertisement stickers for them selves. And the other thing is that when the sales staff open their mouth there just full of sales crap, people say never go for the big ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1/10/2018, 7:30:24 AM by allAgents
