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Denfords Property Management
3.7/5, 10 Reviews
70% Recommended
0% letting valuation accuracy
40% letting fee satisfaction
Denford & Son is a family business formed by Donald Denford in 1948. Today, the company, now called Denfords Property Management, is run by two generations of the Denford family, Roger and Paul Denford. For over 50 years the company has provided solid, dependable, professional services: Property Management, Estate
Agency, Structural Surveys and Valuations.
"Not sure where to start..."
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1 Star Review
Daniel
By : 'Mark'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : SO16
5 Feb 2018
People found this helpful2
Not sure where to start really. We were lied to from the beginning about why our electric gates were open all day, a request to have them closed was either ignored or reasons made up for keeping them open. We debunked these reasons as lies and had to force Denfords to close them (that's right we had no right to close our own paid for gates). We attempted to clean up all the brambles, weeds and ivy around the grounds (ivy kills trees and then we pay), but were told it was illegal practise. Over the years there have been many arguments both with the guy before and Daniel. I had to question why a fencepost cost £700+ and really just got nowhere, makes me wonder where the £10,000 a year is going, especially as they now want us to pay for painting of hallways on top. That was a year and a half ago (2 residents have refused to pay the extra charge, so no painting). One resident has asked for the money to be refunded, this has been refused?. We the residents have now been accused of installing a receiver in the electric gate system (I wouldn't know how to) by 'Automatic Gate Systems' and Daniel himself. Having owned this property for 10 yrs and using my own £5 a time key fobs, I am a little dubious about this claim as I now have to purchase a 3"x2" fob at £35 a time (stinks of foul play to me) directly from the gate repair company. Luckily there is a witness to the other claims made by the gate systems operative. I was also reliably informed by Daniel that we couldn't remove Denfords as property managers as we don't own the freehold, this is correct. But luckily, the freeholders are willing to back us in the removal after a majority vote.
Comments on Agent Fees
Terrible. What I want to say would probably be illegal and without full accounts and costs (including independent quotes) it would be hard to prove.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 40.00% | £525 | £525 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 5 | 2 |
Areas covered
- Hampshire
Address
Denfords Property Management
Equity Court, 73-75 Millbrook Road East, Southampton, Hampshire
SO15 1RJ
02380386970
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:30 - 17:30
- 08:30 - 17:30
- 08:30 - 17:30
- 08:30 - 17:30
- 08:30 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Not sure where to start ...
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1 Star Review
By : 'Mark'
Branch : Southampton, Equity Court, 73-75 Millbrook Road East
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SO16
5 Feb 2018
People found this helpful2
Not sure where to start really. We were lied to from the beginning about why our electric gates were open all day, a request to have them closed was either ignored or reasons made up for keeping them open. We debunked these reasons as lies and had to force Denfords to close them (that's right ... Read Full Review
Comments on Agent Fees
Terrible. What I want to say would probably be illegal and without full accounts and costs (including independent quotes) it would be hard to prove.
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Working with Daniel has made ...
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5 Star Review
By : 'Sarah'
Branch : Southampton, Equity Court, 73-75 Millbrook Road East
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SO50
2 Aug 2017
People found this helpful1
Working with Daniel has made my role of Director effective. Daniel has been central to ensuring that the property is well maintained and has advised , organised , and negotiated appropriately . Aside from doing the necessary tasks, he has added a personal touch so that we can discuss issues and he ... Read Full Review
Comments on Agent Fees
Good value
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Brilliant service - fast ...
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5 Star Review
By : 'JLR'
Branch : Southampton, Equity Court, 73-75 Millbrook Road East
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SO16
27 Jul 2017
People found this helpful0
Brilliant service - fast response. Email response in under an hour of contacting. Team arranged for electrician to come and assess the same day. Rare these days to get a person let alone a resolution so ... Read Full Review
Comments on Agent Fees
N/A Indirect
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We have been with Denfords ...
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5 Star Review
By : 'Shower'
Branch : Southampton, Equity Court, 73-75 Millbrook Road East
Services : Property Management (They manage our building)
Would you recommend ? : Yes
Postcode : SO40
25 Jul 2017
People found this helpful0
We have been with Denfords for a number of years, as Denfords manage the block of flats, and we own a flat in the block. I have to admit that I have not been over enthused by the service offered by Denrods, in that nothing seemed to happen, or if it did it took ages and much prodding. Having said ... Read Full Review
Comments on Agent Fees
Any agents fees are too high as a matter of normality. It is the results one gets from the service offered which justifies or otherwise, the fees. In this case, just about works.. !
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Denfords oversee the managent ...
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4 Star Review
By : 'Ms'
Branch : Southampton, Equity Court, 73-75 Millbrook Road East
Services : Property Management (They manage our estate)
Would you recommend ? : Yes
Postcode : SO30
21 Jul 2017
People found this helpful0
Denfords oversee the managent company for the estate where I live, on behalf of all residents and owners. As a member of the Board of that company we have a relatively simple task in being responsible for the area between the estate and the local highway. Although it is of limited responsibility ... Read Full Review
Comments on Agent Fees
Reasonable considering the size of the development and their responsibilities.
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I would have given zero stars ...
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1 Star Review
By : 'Eric'
Branch : Southampton, Equity Court, 73-75 Millbrook Road East
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : SO16
17 Jul 2017
People found this helpful4
I would have given zero stars or less if it had been possible. The service we are receiving from this company is zero, communication is non existent. We are receiving next to nothing for the fees we pay. In all a total waste of ... Read Full Review
Comments on Agent Fees
Waste of money!
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Denfords took over the ...
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5 Star Review
By : 'Helen'
Branch : Southampton, Equity Court, 73-75 Millbrook Road East
Services : Property Management (They manage our building)
Sold price : £103000
Rent PCM : £525
Would you recommend ? : Yes
Postcode : SO15
16 Feb 2017
People found this helpful0
Denfords took over the management of my property in 2016 and since then I have seen a dramatic increase in the service levels, Denfords are friendly, reliable and go out of their way to do what they say they will. In particular Cheryl who has been very proactive in helping me get the sale of my ... Read Full Review
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I would have selected Zero ...
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1 Star Review
By : 'AGilmore'
Branch : Southampton, Equity Court, 73-75 Millbrook Road East
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : SO40
30 Jan 2017
People found this helpful2
I would have selected Zero stars if the option was available. Unhelpful, unfriendly and complete failure in resolving important issues in any sort of timely fashion. Communication is non-existent. Disgraceful ... Read Full Review
Comments (1)Was this helpful?:
By : Paul Denford
1 Feb 2017I am sorry you have not been satisfied with our service if you would like to contact me direct I would be happy to discuss the issues you have with the...
I wish they managed all of ...
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5 Star Review
By : 'Roger'
Branch : Southampton, Equity Court, 73-75 Millbrook Road East
Services : Property Management (They manage our building)
Would you recommend ? : Yes
Postcode : SO15
30 Apr 2013
People found this helpful2
I wish they managed all of our properties because they are :On the Ball Helpful Polite reliable. All agents are expensive but at least you get a good service for the ... Read Full Review
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...
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5 Star Review
By : 'TM'
Branch : Southampton, Equity Court, 73-75 Millbrook Road East
Services : Letting (As a Owner)
Would you recommend ? : Yes
2 May 2008
People found this helpful0
... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2/17/2017, 3:27:46 AM by allAgents
