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Parks Residential Ltd
3.6/5, 55 Reviews
65% Recommended
73% letting valuation accuracy
76% letting fee satisfaction
Parks Residential is Brighton & Hove\'s leading independent ARLA regulated Letting Agent. We specialise in residential lettings; homing professional tenants, and providing premium services for landlords.
Parks are unique, a specialist letting agent with intimate local knowledge. We provide an independent tailored
service, supported by the structure and consistency of a corporate organisation.
We understand the value of relationships; working with people is the foundation of our success. Our diligence and exceptional service has rewarded us with loyalty. From supporting the growth of portfolio landlords, to still serving landlords to date since the 1990s.
In choosing Parks to help you fully maximise your property investment, you can be assured of transparency and professionalism. We\'ve taken our expertise and created a way of working that is supported with robust process and pro-active communication. As a team we are consistent in delivering the highest standards of quality and integrity, it\'s the Parks way.
"Our experience of renting..."
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1 Star Review
Graham
By : 'Peter'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : BN1
9 Nov 2017
People found this helpful8
Our experience of renting through parks has quite honestly been a nightmare, starting from the moment we signed the tenancy agreement. We are not strangers to the issues that sometimes come up when renting – we have rented through numerous agencies and are also landlords ourselves so we have dealt with all sorts. However, nothing could prepare us for how poorly we have been treated by parks. We were renting one of their 'premium' properties in Brighton. On a superficial level everything looked great, however, contrary to what was promised the state of the house on arrival was abysmal. The landlord's furniture was still scattered about the place even though it had been agreed that it would be removed so that we could furnish the property ourselves. The garden was a complete mess. The shower leaked through the floor and into the downstairs, the cooker, dishwasher and fridge didn't function properly, if at all. Basically, all the appliances were either not working or on their last legs as they were so old. This was all compounded by the fact that we have a very young baby and having faulty appliances was a real struggle. Parks sent over an appliance engineer on a few occasions, he successfully installed a new dishwasher but was unable to do much else. We limped through a six-month tenancy feeling pretty miserable because all of our complaints were met with completely inadequate responses. The shower took them five and a half months to fix, we had actually moved out to stay with friends by the time they had fixed it. The general feeling one gets from Parks as a tenant is that once you are contracted to them, they represent the interests of their landlords and not much else. Parks also did nothing about the fact that the landlord appeared at our door with his keys with less than 24 hours notice given, and on a day that we had specifically requested not to come on. Not only were none of our concerns properly dealt with, but we actually felt quite intimidated by the landlord on several occasions, and parks were quite willing to allow this to occur. Finally, to top it all off we have just been told that the landlord has a damage report and parks are withholding our deposit. Fortunately we sent our solicitor extensive photo evidence of all of the defects that they have listed, which were very much visible when we moved in. I'm pretty confident that we will get back all of our deposit and we are now looking into various options to recoup some of the rent that we paid over the six months. However, if you are considering renting with parks I would strongly advise you to consider alternative options. Good luck!
Comments on Agent Fees
Indifferent
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 73% | 76.00% | £450 | £2,450 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 10 | 0 | 21 | 15 | 0 | 0 | 0 | 0 | 5 | 4 |
Areas covered
- BN1
- BN2
- BN3
- Brighton
- Hove
Address
Parks Residential Ltd
107 Queens Road, Brighton, East Sussex
BN1 3XF
01273 202089
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 10:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:00
- 09:00 - 13:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Awful. Rang to enquire about ...
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1 Star Review
By : 'Kate'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : SW20
16 Oct 2024
People found this helpful0
Awful. Rang to enquire about a property. Kay sounded half asleep, didn't give her name clearly and didn't bother with her company name. When I complained, her answer was 'cool'. Obviously she said no one else in the whole company was available to deal with my call. ... Read Full Review
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This company does not ...
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1 Star Review
By : 'Kevan'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN1
28 Jun 2023
People found this helpful0
Awful experience. One of the worst experiences of my life renting through Parks. This company does not represent the interest of tenants. It's been a month since I moved out and I'm still waiting for my deposit to be returned. No contact or information from Parks. My ... Read Full Review
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Avoid parks lettings at all ...
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1 Star Review
By : 'Awais'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1295
Would you recommend ? : No
Postcode : BN1
11 Oct 2022
People found this helpful0
Avoid parks lettings at all cost they have soft spoken but incompetent fraudulent agents if you don’t offer to pay full amount in advance they’ll just tell we are no longer gonna let it to you. Greedy and incompetent please ... Read Full Review
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I called to book a viewing ...
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1 Star Review
By : 'Spyros'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BN10
23 Jul 2021
People found this helpful0
I called to book a viewing for one of their properties which we were very interested. They advised me to put an application forward before viewing the property so we could stand a chance. However, when i told them that my credit score is poor due to some previous problems in the past (not ... Read Full Review
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AVOID, AVOID, AVOIDParks ...
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1 Star Review
By : 'Maddy'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
13 Mar 2021
People found this helpful0
AVOID, AVOID, AVOID Parks Residential are shambolic. They front their business with smooth-talking agents who can't do enough for you BUT DON'T BE FOOLED! As soon as you're into their substandard properties they could not care less about you, or your welfare. - Properties are ... Read Full Review
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Excellent smooth transition. ...
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5 Star Review
By : 'Cyril'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : BN
4 Sept 2020
People found this helpful0
Excellent smooth transition. Very grateful for Tom's' help He was able to secure the property for me quickly as he knew I had a deadline. Made the introduction to the landlord which help me re adjust ... Read Full Review
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Smooth sailing from start to ...
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5 Star Review
By : 'Miriam'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : BN3
1 Apr 2020
People found this helpful1
Smooth sailing from start to finish with lovely Amy, Charlotte and Anthony in these difficult time, Highly recommended to the next potential tenants ,renters in the lovely area of Brighton and Hove. Pleasure to have found them on market ... Read Full Review
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*Avoid at all costs.* In ...
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1 Star Review
By : 'Adele'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
5 Oct 2019
People found this helpful1
*Avoid at all costs.* In 15yrs of renting these have been the worst estate agents we've ever had. Many promises at the start that were unfulfilled: - There were problems with them accepting someone who is self-employed - which meant I had to pay 12 months upfront, and we had to pay ... Read Full Review
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Easy, efficient and stress ...
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5 Star Review
By : 'Robert'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : BN1
12 Sept 2019
People found this helpful0
Parks Letting were a joy to work with in renting a new property. From initial viewing through to moving in the process was easy, efficient and stress free. Staff were exceptionally helpful especially Louise - she is a credit to the ... Read Full Review
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Very pleasant experience with ...
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5 Star Review
By : 'Bruno'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN1
23 Feb 2019
People found this helpful0
I rented a flat in the centre of Brighton for about 7 months through Parks Letting. I had been in Brighton for almost 10 years since my uni days and I've rented through private landlords, student accommodation focused agencies and letting agencies for professionals. My experience with ... Read Full Review
Comments on Agent Fees
They are the standard industry fees
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Friendly and ...
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5 Star Review
By : 'Gemma'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN1
20 Feb 2019
People found this helpful0
We rented a property through Parks for three years and have recently ended our agreement in order to move house. Our experience has been nothing but friendly and pleasant with the agents and property manager here. We maintainted the property well during our time there and left it clean as per their ... Read Full Review
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Our experience of renting ...
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1 Star Review
By : 'Peter'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN1
9 Nov 2017
People found this helpful8
Our experience of renting through parks has quite honestly been a nightmare, starting from the moment we signed the tenancy agreement. We are not strangers to the issues that sometimes come up when renting – we have rented through numerous agencies and are also landlords ourselves so we ... Read Full Review
Comments on Agent Fees
Indifferent
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Parks is another example of ...
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2 Star Review
By : 'SwindlePop'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN1
5 Oct 2017
People found this helpful8
Parks is another example of the usual estate agent deal of being pleasant and nice, and as soon as you've signed the contract immediately becoming incredibly unhelpful, before fulfilling the stereotype of estate agents by taking copious amounts of your deposit for 'cleaning ... Read Full Review
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outstanding service from a ...
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5 Star Review
By : 'Barry'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £1395
Would you recommend ? : Yes
Postcode : BN1
15 Sept 2017
People found this helpful2
outstanding service from a wonderful letting agency. And problems we had were referred straight to the tenancy team, who acted upon it promptly. It was a joy to deal with you during the term of our rental tenancy. Many thanks to everyone at ... Read Full Review
Comments on Agent Fees
fees are standard throughout the indudtry
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Great service with parkes ...
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5 Star Review
By : 'Tammy'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £2450
Would you recommend ? : Yes
Postcode : BN36
7 Jul 2017
People found this helpful1
Great service with parkes from start to finish. Brilliant communication and quick at resolving issues and efficient online material. Thanks ... Read Full Review
Comments on Agent Fees
Fine
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There were pros and cons to ...
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4 Star Review
By : 'Hannah'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : BN3
27 Jun 2017
People found this helpful1
There were pros and cons to renting with Parks. Pros - we got our deposit back in full and promptly. They fixed issues when they arose in the apartment. They weren't intrusive as property managers. They were pleasant to interact with, particularly Amy, who was friendly and considerate while ... Read Full Review
Comments on Agent Fees
Compared to other agents that we spoke with in Brighton, Parks was particularly expensive and wanted a huge sum upfront. This was partly because we had no guarantor. However, even without a guarantor no other agent wanted eleven months upfront, as we were initially quoted. Given that other agents were offering less Parks agreed to reduce this to 6 months, plus 11 weeks deposit - still a substantially higher deposit than other agencies.
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Amy and lauren thank you for ...
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5 Star Review
By : 'Jason'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : BN2
10 Jun 2017
People found this helpful0
Amy and lauren thank you for everything you to have done to help with the property and couldnt ask for anything else you have ... Read Full Review
Comments on Agent Fees
The fees are really good for the price
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Having been both a tenant and ...
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5 Star Review
By : 'Roundhill1066'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : BN1
2 Jun 2017
People found this helpful0
Having been both a tenant and a Landlord with Parks I am very impressed with their negotiation skills, attention to detail and ability to compromise. They are all friendly and approachable and are an honest letting firm with clear and fair ... Read Full Review
Comments on Agent Fees
Good
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They was both so friendly and ...
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5 Star Review
By : 'Michaela'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : BN2
1 Jun 2017
People found this helpful1
They was both so friendly and helpful through the whole process and after we got the flat. We was both happy with the service they gave to us and we are so happy we picked parks to go with for are first flat ... Read Full Review
Comments on Agent Fees
Good
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It was a pleasure to work ...
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5 Star Review
By : 'Ambre'
Branch : Brighton, 107 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £570
Would you recommend ? : Yes
Postcode : BN3
26 May 2017
People found this helpful1
It was a pleasure to work with this agency. Daniel was very Competent and very fast! He takes care about his customer. I recommend this ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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