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Wednesfield, WV11

1/5, 10 Reviews
10% Recommended

43% letting valuation accuracy

30% letting fee satisfaction

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"I've foolishly been a..."

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1 Star Review
UserName

Luke

UserName

Dave

By : 'Brian'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : WS10

30 Aug 2017
People found this helpful0

I've foolishly been a landlord with Goodchilds for the past few years, despite having several run-ins with them in the past over shocking customer service and incompetence (for a time they had my house for sale on Right Move listed twice with two different listings/prices and littered with spelling mistakes and incorrect pictures). I guess through laziness and not wanting the additional costs of changing agents i've stuck with them, but really wish i hadn't. They have made very little effort to chase underpaid rent and now the tenant is coming to an end we were at first trying to establish when she was leaving (easy question you'd think - but given multiple different answers every time we speak to them) and then simply trying to get an inspection done, which we pay for in our package but never receive. All we seem to get is a constant flow of '...is not available' or '....will call you back' to which they never do. Incredibly frustrating and all the more pronouced as i get none of this from the other agents i deal with. Need to shape up Goodchilds, i recall you selling my parents house several years ago and gave excellent service, not sure what's happened since then?


Comments on Agent Fees

Fee's are overall in keeping although we supposedly get an inspection with the fee, which they never provide (despite asking multiple times).

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting43%30.00%£400£575
Address

Goodchilds Estate Agents
5 High Street,Wednesfield, West Midlands
WV11 1SP
01902 305044

Services offered
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  • Lettings
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Goodchilds Estate Agents Branches (View All 6)
I've foolishly been a ...

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1 Star Review
UserName

UserName

By : 'Brian'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : WS10

30 Aug 2017
People found this helpful0

I've foolishly been a landlord with Goodchilds for the past few years, despite having several run-ins with them in the past over shocking customer service and incompetence (for a time they had my house for sale on Right Move listed twice with two different listings/prices and littered with spelling ... Read Full Review


Comments on Agent Fees

Fee's are overall in keeping although we supposedly get an inspection with the fee, which they never provide (despite asking multiple times).

Comments (0)Was this helpful?:
Goodchilds forgot to get me ...

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1 Star Review

By : 'S.PRITCHARD'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : WV11

1 Jul 2017
People found this helpful4

Goodchilds forgot to get me to sign a new contract with themselves on a house i was renting out. I decided to leave because they weren't providing the service i was paying for. Because of this they wanted money for leaving. When they realized i didn't have a contract ,they went after the previous ... Read Full Review

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I used Goodchilds for over 3 ...

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1 Star Review
UserName

UserName

By : 'Landlord'
Services : Letting (As a Owner)
Rent PCM : £400
Would you recommend ? : No
Postcode : WV2

5 May 2017
People found this helpful7

I used Goodchilds for over 3 years and have to say their customer service is abysmal. No inspections, no photographs, incorrect rent payments, incorrect marketing, no feedback, no phone calls, no meter readings, worst service I have ever had from an agent. Steer well clear. If I could rate at zero... Read Full Review


Comments on Agent Fees

Extortionate for the level of service.

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I used Goodchilds for one ...

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1 Star Review

By : 'Ash'
Services : Letting (As a Owner)
Rent PCM : £500
Would you recommend ? : No
Postcode : WV1

2 May 2017
People found this helpful3

I used Goodchilds for one property recently. As an established private landlord based on recommendation. I found them to overcharge landlords and tenants, they don't return phone calls unless they want some money. They charge for work that has not taken place and after several months I took the... Read Full Review


Comments on Agent Fees

Very high

Comments (0)Was this helpful?:
Never ever use them ...

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1 Star Review
UserName

UserName

By : 'Don't'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DY1

30 Jan 2017
People found this helpful0

Never ever use them disgusting customer service I'm in process of looking for somehere else. The companies they use are a disgrace don't want to live here any longer looking for somehere else not with Goodchilds nothing good about them !!!!!!!!! ... Read Full Review


Comments on Agent Fees

Stupid deposit needed nearly a grand and I'm not expecting it back as that's the sort of company they are. Cut corners and dodgy

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Horrible man horrible ...

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1 Star Review

By : 'Matthew'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : WV13

4 Jan 2017
People found this helpful2

Horrible man horrible company. Very greedy attitude who will only take your call if he feels like it. I wished I only saw these disgraceful reviews... Read Full Review

Comments (1)Was this helpful?:

By : Michael Warke

5 Jan 2017

Hello Matthew Thank You for the for the review, firstly I am sorry you feel this way, I must stress I have not avoided any calls, please feel free to call me at the office by phone or email me...

Keep well away from this ...

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1 Star Review
UserName

By : 'Alfred'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : WV13

12 Oct 2016
People found this helpful3

Keep well away from this shambles. You Can See Why They're Voted One Of the worst estate agents in the country . Penny pinching company who do their best to screw you over. If you dare complain, they will not think twice about hanging up on you. Please stay well... Read Full Review


Comments on Agent Fees

Extremely bad!

Comments (1)Was this helpful?:

By : Michael Warke

18 Oct 2016

Dear Alfred Thank You for the review, I am of course sorry to hear that you are not happy with the service you have received, I have checked our records and cannot see your details on our system...

Complete waste of time and ...

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1 Star Review
UserName

By : 'Jamie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WV13

22 Mar 2016
People found this helpful5

Complete waste of time and show no regards as to the laws of tenancy, anyone who rents hough this band of cowboys should need to be sectioned have even blamed myself as to the presence of damp in the property. They are now giving a false reference to any perspective future landlords stay away... Read Full Review


What agent could do to change your mind?

Bad


Comments on Agent Fees

Bad

Comments (0)Was this helpful?:
Would absolutely not ...

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1 Star Review

By : 'Concetta'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : B74

16 Feb 2016
People found this helpful5

Would absolutely not recommend this estate agent to anyone who is considering using them as a letting agent. They are very unprofessional, haven't got a clue about customer service and e-mails don't get responded to. The only way I could get any information from the company was to constantly... Read Full Review


What agent could do to change your mind?

Extortionate amount for doing absolutely nothing as I had to do most of the chasing.


Comments on Agent Fees

Extortionate amount for doing absolutely nothing as I had to do most of the chasing.

Comments (0)Was this helpful?:
Goodchilds are absolutely ...

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1 Star Review

By : 'Beccim91'
Services : Letting (As a Tenant)
Rent PCM : £525
Would you recommend ? : No
Postcode : WV11

11 Aug 2014
People found this helpful4

Goodchilds are absolutely useless. I moved into a property a year ago. First problem was that my boiler broke only months before Christmas. Goodchilds were made aware of the issue, and I was waiting for a call back for weeks. I continued to chase them and one member of staff told me that my boiler... Read Full Review


Comments on Agent Fees

Rip off for a non existent service

Comments (2)Was this helpful?:

By : Memyselfandi

22 Aug 2014

I have had a very similar experience with Goodchilds. I have now been in my property for 18 months, I have a broken boiler and oven amongst many other issues, including no smoke alarms, no carbon...

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4/10/2015, 7:00:20 AM by allAgents

Awards won by Goodchilds Estate Agents, Wednesfield WV11 1SP