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London Bridge, London SE1
2.9/5, 47 Reviews
48% Recommended
100% sales valuation accuracy
43% letting valuation accuracy
100% sales fee satisfaction
59% letting fee satisfaction
Hastings International is a successful independent firm of estate agents offering residential sales, lettings and property management throughout London.
Our London Bridge office occupies a prime position on Borough High Street, moments from London Bridge, historic Borough Market and Bankside. Headed by Thomas Ba
cklog MNAEA with a strong sales and lettings team, Hastings International is perfectly placed to meet your property requirements, whether it's selling, buying, letting or renting our professional approach together with an exceptional track record makes Hastings International market leaders not just within SE1 but throughout London.
Providing exceptional client care, cutting edge marketing and international coverage through our Hong Kong, Singapore and Malaysian offices, Hastings International are perfectly placed to find the right buyer or tenant for your property.
For a free, no obligation sales/lettings valuation please contact Thomas Backlog who will be delighted to help and advise.
• Residential Sales
• Residential Lettings
• Property Management
• Investment & Development Consultants
"Whilst Sal and his team at..."
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1 Star Review
Sal
Louise
By : 'LoubylouG'
Services : Letting(As a Tenant)
Rent PCM : £3250
Would you recommend ? : No
Postcode : W1T
15 Oct 2017
People found this helpful0
Whilst Sal and his team at Hastings lettings were really helpful in getting us to the sign contract stage, the after service by Louise Norris is shocking and they breached the contract. We arranged for a professional clean to be done prior to us moving in, as the previous tenant had a cat and my husband is very allergic to cat hairs (particularly important as he is immunocompromised due to a bone marrow transplant). This was written into the contract to be done by the agent or owner. On arriving to pick up the keys, the handover was one hour late. Once in the flat, it was obvious the clean either hadn't be carried out or was done appallingly. There were lots of cat hairs on the headboard and sofas. My husband desperately tried to contact Hastings to make sure cleaning was going to happen that day. No luck. We had to find alternative accommodation that night and in desperation found a cleaning company to come out on the Sunday. When we contacted Hastings on the Monday to give them the cleaning bill, Louise was downright rude, obstructive and unhelpful. She would not accept that as 'professional clean before we move in' was in the contract that this meant that the flat would be cleaned at their expense. If it wasn't for the fact that my husband was starting a new job that day, we would have walked away from the letting (and legally been able to do so as they had breached the contract from the start). Louise would not listen to us and would not accept that Sal had agreed over the phone on the Saturday key handover day that the cleaning bill would be paid by Hastings (who presumable would charge the previous occupant). Really disappointed with the very unprofessional way they run the after sales. Here is the contract quote "Add to Contract – Clause 12. It is agreed between the Landlord and the Tenant that the following conditions are to be provided for the property prior to commencement of tenancy: • Property to be professionally cleaned"
Comments on Agent Fees
As expected
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £350,000 | £650,000 |
| Lettings | 43% | 59% | £320 | £3,250 |
Areas covered
- SE1
Address
Hastings International
42 Borough High Street, London, Greater London
SE1 1XW
020 7378 9000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hastings International Branches (View All 3)
Lack of Transparency and ...
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1 Star Review
By : 'Loredana'
Services : 8
Sold price : £650000
Would you recommend ? : No
Postcode : SE16
2 Dec 2025
People found this helpful
I would not recommend this agency. Communication was unprofessional, and key information was withheld. We were not informed that another buyer was preparing an offer, despite clearly requesting a second viewing and expressing urgency. Instead of acting in the best interest of the seller by... Read Full Review
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We would like to say thank ...
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5 Star Review
By : 'Catherine'
Services : Letting( As a Tenant )
Rent PCM : £114833
Would you recommend ? : Yes
Postcode : SE17
17 Jun 2021
People found this helpful0
We would like to say thank you so much to Alexa Fradd for helping us from the inquiry to referencing and up to the viewing and follow us now regarding the property fixing and all the updates she's very approachable , professional and accomoding anytime i will message her in seconds i have the... Read Full Review
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THINK TWICE, AND DONT WORK ...
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1 Star Review
By : 'sefik'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : EC1V
2 Jan 2020
People found this helpful0
THEY ARE THE WORST OFFICE. THEY RENTED THE FLAT, WHICH I PAID FOR THE RESERVATION DEPOSIT, TO ANOTHER PERSON, AND DID NOT INFORMED ME ABOUT THIS. DONT WORK WITH THESE... Read Full Review
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Didn't bother to show ...
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1 Star Review
By : 'Martin'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE1
14 Jul 2019
People found this helpful2
Hastings International, London Bridge - made an appointment to value my flat and they didn't bother to show up. If they can't make one appointment, how can they expect me to trust them to manage my property? Terrible service and wasted my... Read Full Review
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Negligent ...
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1 Star Review
By : 'New2London18'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE1
3 May 2019
People found this helpful2
We rented from them a very expensive yet beautiful apartment which was riddled with issues. The worst was that we had NO heating and intermittent hot water all of Dec - Feb which meant the apartment was freezing. On top of that, the cooker, the fridge, the door handle were all broken when we moved... Read Full Review
Comments on Agent Fees
Very expensive.
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Useless. Don't ...
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1 Star Review
By : 'Andrew'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £320
Would you recommend ? : No
Postcode : SE17
2 Mar 2019
People found this helpful2
She canceled the viewing because she didn't have keys to enter the flat??? Not sure why you charge £700 in fees. You wasted half of my day which I'm not gonna get back. At least speak to the current tenant that you'll have viewings that day.... Read Full Review
Comments on Agent Fees
Very high fees. £700 and and very poor service.
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Will never rent with them ...
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1 Star Review
By : 'GS'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
5 Feb 2019
People found this helpful3
- Zero assistance from their property managers. Took 3 months to repair a broken window in winter, despite chasing on a daily basis. They were only responsive when I found the landlady's email address on Google and emailed her directly... - It's taking over 2 months to get my money back... Read Full Review
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Money never ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E16
30 Jan 2019
People found this helpful1
Paid 2 weeks worth of deposit and despite referencing has been successful, we were not allowed to move into the apartment due to new requirements from the agent. Have never received deposit money back despite not being allowed to move in by agency. I have sent many complaint letters and emails and... Read Full Review
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Worst agent in London ...
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1 Star Review
By : 'Upset'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : SE1
18 Dec 2018
People found this helpful1
As per title, worst letting agent In London. Problems from day one (starting with a move date being delayed by poor service at their end), took 3 months to fix a shower, despite constant chasing and encouragement, and no apologies / compensation. Never received check in report, again despite... Read Full Review
Comments on Agent Fees
Not sure how they justify charging fees given service.
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I GOT MY MONEY BACK BUT HOW ...
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1 Star Review
By : 'rdc'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW10
3 Dec 2018
People found this helpful1
This is a long story, lasting about 20 days, after that finally I got all my money back. - We arranged a viewing of a flat in Willesden Green with Zenna. - The viewing was at 2.30pm: me and my girlfriend arrived there after more than 1h trip, and about 2.20 pm Zenna informed, over the phone, that ... Read Full Review
Comments on Agent Fees
crazy high
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Very ...
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5 Star Review
By : 'Miriam'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE
12 Nov 2018
People found this helpful1
Lee gave great support. He was available, responsive and knowledgeable. Thanks Lee for enabling us to get the transaction completed so... Read Full Review
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Thieves ...
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1 Star Review
By : 'Prashant'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E16
11 Sept 2018
People found this helpful2
DO NOT TRUST THIS COMPANY!! They agreed on an offer on certain conditions and then a few days later change conditions and refuse to give back deposit for changes that they have made on renting... Read Full Review
Comments on Agent Fees
WORST
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I recently rented a flat from ...
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1 Star Review
By : 'JDSJ17'
Services : Letting( As a Tenant )
Rent PCM : £1840
Would you recommend ? : No
Postcode : SW18
29 Jan 2018
People found this helpful1
I recently rented a flat from Hastings and would not recommend ever using them again. They are rude, threaten you with a withdrawal for asking questions with regards to the tenancy and their fees are astronomical. Almost £1000 in fees to take a flat and their breakdown is quite honestly a joke with ... Read Full Review
Comments on Agent Fees
The fees were astronomical, 30% higher than the average and not justified at all.
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Maglin was an absolute ...
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5 Star Review
By : 'Dan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW7
12 Dec 2017
People found this helpful0
Maglin was an absolute superstar throughout the whole process! Quick, efficient, knowledgeable and very polite. An absolute pleasure and delight to deal with. Thank... Read Full Review
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Amazing experience and smooth ...
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5 Star Review
By : 'Aaliyah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
6 Dec 2017
People found this helpful0
Amazing experience and smooth process, everyone is really helpful. Lettings team found us our perfect home. Thank you so... Read Full Review
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Maglin and Sharon are ...
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5 Star Review
By : 'Phionah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EC1
5 Dec 2017
People found this helpful0
Maglin and Sharon are absolute darlings, they have been very helpful. They are always available to answer any of our questions as well as being proactive. we would not have been able to move into our Flat without their help. Thank you so much,... Read Full Review
Comments on Agent Fees
good
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Whilst Sal and his team at ...
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1 Star Review
By : 'LoubylouG'
Services : Letting( As a Tenant )
Rent PCM : £3250
Would you recommend ? : No
Postcode : W1T
15 Oct 2017
People found this helpful0
Whilst Sal and his team at Hastings lettings were really helpful in getting us to the sign contract stage, the after service by Louise Norris is shocking and they breached the contract. We arranged for a professional clean to be done prior to us moving in, as the previous tenant had a cat and my... Read Full Review
Comments on Agent Fees
As expected
Comments (0)Was this helpful?:
Let me share my experience ...
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1 Star Review
By : 'THE'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N4
2 Oct 2017
People found this helpful1
Let me share my experience and what we had to go through! This is absolutely the worst agency ever! Denise McCabe performs her duties breaking the laws! First of all once we moved in into our new property we received only 1 pair of keys! Agency advised us to make another pair of keys ourselves... Read Full Review
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To all people reading this, ...
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1 Star Review
By : 'Alaa'
Services : Other
Would you recommend ? : No
Postcode : 39
1 Sept 2017
People found this helpful0
To all people reading this, hastings international are the worst agents you could ever imagine so unprofessional and just a waste of time and money on such people and company as we tried for 10 days to reach out for them to reserve and later they gave us a phone call again asking for how many days... Read Full Review
Comments on Agent Fees
Super baddd
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We visited six letting agent ...
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5 Star Review
By : 'RF'
Services : Letting( As a Owner )
Rent PCM : £2167
Would you recommend ? : Yes
Postcode : SE1
11 Jul 2017
People found this helpful0
We visited six letting agent offices to ascertain the kind of service that a prospective tenant would receive when entering the office. Megan was the most enthusiastic and positive person we saw. We invited six agents around and Megan was in the top two due to her knowledge of the current market,... Read Full Review
Comments on Agent Fees
Very competitive, best of the six agencies we contacted.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9/27/2017, 6:09:21 AM by allAgents
