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Riley Marshall
4/5, 76 Reviews
76% Recommended
56% sales valuation accuracy
40% letting valuation accuracy
71% sales fee satisfaction
71% letting fee satisfaction
With over a decade of estate agency experience in the local area we know our marketplace quite literally inside out; every selling point and of course every drawback.
What sets us apart from other local estate agents is our approach!
We're not tied down by the reporting structures and red tape that occupy large
companies, which means we can make you our only concern. A personal and tailored service for buyers and sellers, tenants and landlords is more than a promise, it's an absolute principle. We've seen the worst stereotypes in estate agencies in practice, and are committed to a transparency and integrity of service which will inspire stimulate faith and trust from our clients. What's more, we offer that service seven days a week through our property management.
Our success isn't just the result of honesty, it's the product of making the sales and lettings process as simple, straightforward and of course swift as possible for everyone concerned. Our meticulous approach leaves no question unanswered and makes for a smooth service, long-term relationships and happy clients.
"Terrible agency! I would..."
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1 Star Review
By : 'Sylvie'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SE10
25 Sept 2017
People found this helpful0
Terrible agency! I would really not recommend arranging a viewing to rent a property with them! The agent Daniel didn't even show up at the agreed visit time despite us having called twice the very same day to confirm. The visit got confirmed by his colleagues but we could never speak to him directly. What a waste of our time! They never took the time to call us back to explain what happened. A complete lack of professionalism
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By : Bruce Marshall
18 Oct 2017Dear Sylvie, Thank you for taking the time to provide your feedback regarding your experience with Daniel and our company. We are very sorry to hear about your disappointing encounter. We sincerely apologise for any inconvenience that may have been caused as a result. Any and all customer feedback is treated very seriously and as such we have carried out a thorough investigation of this matter. The findings reflect that Daniel had not confirmed the potential viewing with yourself due to access restrictions through the current tenant and had communicated this to you. Our systems and call recordings indicate that the viewing had not been confirmed. Daniel advised that upon authorization from the current tenant your appointment would be confirmed and agreed. Daniel was dismissed by our organisation on the 19th of September and no longer works with us which would explain why he did not return your calls or provide an apology. As a strict company policy, we are unable to enter any of our properties that are occupied and tenanted until consent has been provided by the occupants. Hence the reason as to why Daniel could not confirm the viewing until consent had been provided by the current tenants. Again, we profusely apologise for any resulting inconvenience that may have been experienced due this matter. If you would like any further information regarding the matter or wish to discuss this further, please do not hesitate to contact me.
By : Sylvie
18 Oct 2017Hi, Thanks for taking the time to reply. I don't want to start an endless discussion here. Just to say that it is very interesting that your throrough investigation has shown that the viewing hadn't been confirmed when I called 3 times the day of the viewing to check, and even though I wasn't able to speak to Daniel directly, one female colleague was able to confirm that the viewing was planned in the system and gave me the postcode for me to go to the viewing. I would never have travelled to the viewing appointment had it not been confirmed. When I phoned up the day after Daniel's no show, the male collaborator I had on the phone also said the viewing was there in the system and that it was weird so he would investigate. Anyway. The agent doesn't work with you any more so I guess there is no point continuing this thread. This was just very bad customer service.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 56% | 71% | £0 | £0 |
| Lettings | 40% | 71% | £925 | £2,816 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 16 | 1 | 40 | 16 | 0 | 0 | 1 | 0 | 1 | 1 |
Areas covered
- E14
- E16
- SE1
- SE10
- SE13
- SE14
- SE15
- SE16
- SE18
- SE3
- SE4
- SE7
- SE8
Address
Riley Marshall
147 Trafalgar Road, London, Greater London
SE10 9TX
02073941160
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Untrustworthy and ...
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1 Star Review
By : 'Frustrated'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE8
14 Jun 2018
People found this helpful3
In my dealings with Riley Marshall I've had issues when moving in, swapping tenants and moving out and all issues are with the contract. They will ask for a fee to change a name in the contract yet you are not able to read the contract beforehand. Further when they made a mistake with the ... Read Full Review
Comments on Agent Fees
bad
Comments (0)Was this helpful?:
Good ...
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4 Star Review
By : 'Lola'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE8
10 Apr 2018
People found this helpful0
I recently let a property from Riley Marshall and very pleased with the services provided by Marcus at Riley ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
The staff were outstanding ...
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5 Star Review
By : 'ViMekala'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SE18
17 Jan 2018
People found this helpful1
The staff were outstanding and maintained high standard of service delivery.Highly recommend Riley Marshall Agency. They are true ... Read Full Review
Comments on Agent Fees
Both Shane and Heather were outstanding and maintained high standard of service delivery. Appreciate Shane's patience in dealing with my requests for negotiations prior to move and Heather for her prompt responses for my queries. Thank you for making us feel important and special. Well done both and keep up the outstanding service. Way to go. Best wishes.
Comments (0)Was this helpful?:
I was dealing with Marcus and ...
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5 Star Review
By : 'Martina'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : SE13
3 Jan 2018
People found this helpful0
I was dealing with Marcus and was pleased with the service, he was always happy to help when contacting ... Read Full Review
Comments (0)Was this helpful?:
Terrible agency! I would ...
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1 Star Review
By : 'Sylvie'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE10
25 Sept 2017
People found this helpful0
Terrible agency! I would really not recommend arranging a viewing to rent a property with them! The agent Daniel didn't even show up at the agreed visit time despite us having called twice the very same day to confirm. The visit got confirmed by his colleagues but we could never speak to him ... Read Full Review
Comments (2)Was this helpful?:
By : Bruce Marshall
18 Oct 2017Dear Sylvie, Thank you for taking the time to provide your feedback regarding your experience with Daniel and our company. We are very sorry to hear about your disappointing encounter. We...
Agent lied throughout viewing ...
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1 Star Review
By : 'Jack'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE13
14 Sept 2017
People found this helpful0
Agent lied throughout viewing and closing of deal. No clean organised for move in and the way they advised us of the landlord changing their mind about renewal was embarrassing - a 2 line email saying our last day is 6 weeks from now. No explanation at all. They don't care, they take your money and ... Read Full Review
Comments on Agent Fees
Fees are always too high but especially for these incompetent liars
Comments (0)Was this helpful?:
I would recommend Riley ...
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5 Star Review
By : 'Oksana'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE10
25 Jul 2017
People found this helpful0
I would recommend Riley Marshall to anyone for whom an excellent service and competency matters. I was able to get positive and constructive response from the agents at all stages of the house renting ... Read Full Review
Comments (0)Was this helpful?:
This agent has ruined our ...
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1 Star Review
By : 'Furious'
Branch : Greenwich, 147 Trafalgar Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE13
5 Jul 2017
People found this helpful1
This agent has ruined our first time buyer experience by first concealing a crucial element of the lease and then lying to us and the vendor about the progress of having it changed. We made our offer five months ago and only realised that they had made no progress when we called the council last ... Read Full Review
Comments (0)Was this helpful?:
I have used RM for a number ...
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5 Star Review
By : 'Yasmin'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13
3 Jun 2017
People found this helpful0
I have used RM for a number of years. Good agency and lovely staff who have been professional throughout. I would use them again and would not hesitate to recommend them to ... Read Full Review
Comments on Agent Fees
Reasonable fees.
Comments (0)Was this helpful?:
Bad communication, no ...
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1 Star Review
By : 'Louise'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : E14
28 Apr 2017
People found this helpful3
Bad communication, no accountability, terrible, terrible experience with the most unreliable and unprofessional bunch I've ever had the misfortune of dealing ... Read Full Review
Comments on Agent Fees
Good.
Comments (1)Was this helpful?:
By : Bruce Marshall
3 May 2017Dear Louise, While we are sorry to hear your dissatisfaction, we appreciate your feedback, thank you for taking the time to leave your comments. I can confirm that such matters are treated...
Very helpful with reletting ...
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4 Star Review
By : 'Sally73'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13
5 Dec 2016
People found this helpful0
Very helpful with reletting my flat and kept me informed about what was going on. Friendly and helpful. Got back to me quickly when ... Read Full Review
Comments on Agent Fees
Ok
Comments (0)Was this helpful?:
Although I am not usually ...
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5 Star Review
By : 'N'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE14
1 Nov 2016
People found this helpful0
Although I am not usually interested in giving reviews but I will write a brief review this time because these two staff members ,Shane and Daniel , really deserve a good review for their seriousness and honesty. Riley Marshal has a nice staff but I was lucky to be served by Shane and Daniel ... Read Full Review
Comments on Agent Fees
VERY GOOD and AFFORDABLE
Comments (0)Was this helpful?:
One word, Poor! You ring and ...
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1 Star Review
By : 'Ms'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE14
10 Oct 2016
People found this helpful3
One word, Poor! You ring and they're negotiators seem to ALWAYS "be out on viewings" of course they are and they never ever get back to you after taking so many details from you. It's ridiculous! Don't waste your time, better off going to a real estate agents who have the capacity to help ... Read Full Review
Comments (0)Was this helpful?:
Good and prompt services. But ...
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3 Star Review
By : 'BenGee'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : SE13
23 Sept 2016
People found this helpful1
Good and prompt services. But if you have to leave earlier (ie before the end of the contract), get ready to be ... Read Full Review
Comments (1)Was this helpful?:
By : Bruce Marshall
2 Nov 2016Dear Benedicte Gravrand, Thank you for your feedback and compliments regarding the good and prompt service that you received from our company, we are pleased to hear you were satisfied with our...
Many agents tried but only ...
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5 Star Review
By : 'Chris'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Owner )
Rent PCM : £2816
Would you recommend ? : Yes
Postcode : E14
20 Sept 2016
People found this helpful0
Many agents tried but only Riley Marshall delivered the goods! I would recommend them and will use again Thank you for ... Read Full Review
Comments on Agent Fees
Fairly good
Comments (0)Was this helpful?:
Absolute scam. Original ...
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1 Star Review
By : 'HPH17'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Rent PCM : £1
Would you recommend ? : No
Postcode : SE14
4 Aug 2016
People found this helpful3
Absolute scam. Original agent that I met with (Sean) was lovely, upfront about costs and relatable. We are students and he was younger in age which made me feel more comfortable. A couple weeks later, after we had paid the holding fee, we started to be dealt with by someone new. It turns out that ... Read Full Review
What agent could do to change your mind?
Fees are inexplicable. Maybe if they didn't go through a third party company to process their guarantor forms, you wouldn't have to fork out £120 for every person that needs to be processed. We have to pay £600 on processing fees alone.
Comments on Agent Fees
Fees are inexplicable. Maybe if they didn't go through a third party company to process their guarantor forms, you wouldn't have to fork out £120 for every person that needs to be processed. We have to pay £600 on processing fees alone.
Comments (1)Was this helpful?:
By : Bruce Marshall
4 Aug 2016Dear Anna and Olivia, While we sincerely apologise for your dissatisfaction, we would like to thank you for your patronage and feedback. We have reviewed your file and can see that there was...
I am actually writing to say ...
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5 Star Review
By : 'Nikki'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
20 Mar 2014
People found this helpful0
I am actually writing to say what a lovely girl Creina is and that she is an asset to Riley Marshall. If all agencies had staff like her, I would be one very happy lady. She is proactive and goes above and beyond the call of duty when ensuring that we are happy tenants. I understand that she is ... Read Full Review
Comments (1)Was this helpful?:
By : Bruce Marshall
26 Mar 2014Hi Nikki, Thank you for your kind words regarding Creina and the sterling job that she is doing in property management. We have been receiving exceptional feedback about her. Thank you for...
My wife and I rented a ...
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5 Star Review
By : 'Brad'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE8
14 Mar 2014
People found this helpful0
My wife and I rented a property with Riley Marshall last month and the entire experience was absolutely brilliant from start to finish. The staff were very professional, efficient and just generally great to deal with. The property they found was just what we were looking for and we are very ... Read Full Review
Comments (1)Was this helpful?:
By : Bruce Marshall
26 Mar 2014Hi Brad, Thank you for taking the time out of your busy schedule to share the experience that you and your wife had with our company. We appreciate your review and sincerely look forward to...
I have been using Riley ...
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5 Star Review
By : 'Landlord32'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE16
19 Feb 2014
People found this helpful0
I have been using Riley Marshall to let and manage my property for the past 3 years. They have always managed to find me brilliant tenants and have far exceeded my expectations in the high rents they have continued to get and the exceptional service the lettings and management team have delivered ... Read Full Review
Comments (2)Was this helpful?:
By : GCVF
10 Mar 2014lol looks like Riley Marshall did a bit of internal "SEO" after the previous bad reviews...
Shane was absolutely amazing ...
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1 Star Review
By : 'At'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE17
10 Feb 2014
People found this helpful2
Shane was absolutely amazing in sorting out the viewings and being very upfront with what was going on etc - 5 stars for him On moving into the property, Sandy took over and that was when it all went downhill: - we had to constantly chase for documents and information - emails sent always ... Read Full Review
What agent could do to change your mind?
Have a more professional agent who manages property on a real time basis.
Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Should you encounter any problems with the services provided by Riley Marshall which the negotiator is unable to resolve, please write to our office manager at manager@rileymarshall.co.uk in the first instance. The complaint will be acknowledged within two working days of receipt and Riley Marshall will take actions to address the problem. A formal response will be sent back to you within 5 working days. If this does not resolve your issue then you can refer the case to directors@rileymarshall.co.uk. We are part of The Property Ombudsman (TPO) scheme, a government approved Ombudsman that specialises in the property market. If you do not feel that we have been able to resolve your problems even after the above processes are followed then you can request a letter that entitles you to refer the matter to TPO within six months for review. For the avoidance of doubt, The Property Ombudsman will only review complaints made by consumers and not agencies. More information is available here http://www.tpos.co.uk/index.htm However we would like to reassure you that we take great pride in our customer service and so we will endeavour to deal with any problems as quickly as possible. We would expect to be able to resolve your issues quickly and at the first stage of this process.
Last updated at 1/19/2016, 8:46:13 AM by allAgents
