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Riley Marshall
4/5, 76 Reviews
76% Recommended
56% sales valuation accuracy
40% letting valuation accuracy
71% sales fee satisfaction
71% letting fee satisfaction
With over a decade of estate agency experience in the local area we know our marketplace quite literally inside out; every selling point and of course every drawback.
What sets us apart from other local estate agents is our approach!
We're not tied down by the reporting structures and red tape that occupy large
companies, which means we can make you our only concern. A personal and tailored service for buyers and sellers, tenants and landlords is more than a promise, it's an absolute principle. We've seen the worst stereotypes in estate agencies in practice, and are committed to a transparency and integrity of service which will inspire stimulate faith and trust from our clients. What's more, we offer that service seven days a week through our property management.
Our success isn't just the result of honesty, it's the product of making the sales and lettings process as simple, straightforward and of course swift as possible for everyone concerned. Our meticulous approach leaves no question unanswered and makes for a smooth service, long-term relationships and happy clients.
"Absolute scam. Original..."
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1 Star Review
By : 'HPH17'
Services : Letting(As a Tenant)
Rent PCM : £1
Would you recommend ? : No
Postcode : SE14
4 Aug 2016
People found this helpful3
Absolute scam. Original agent that I met with (Sean) was lovely, upfront about costs and relatable. We are students and he was younger in age which made me feel more comfortable. A couple weeks later, after we had paid the holding fee, we started to be dealt with by someone new. It turns out that Sean no longer worked with Riley Marshall however they had no inkling to inform us of this at all. What we have received since is nothing short of being scammed and bullied. I have only been spoken to in a condescending manner, we have had fees sprung on us with only a week left to pay the deposit and we are not allowed to move into the property on the date that our tenancy agreement is stated to begin! To put it impolitely, we feel as if we have been screwed around. They also require an obscene amount of information which makes it feel like they prying into ones private life.
What agent could do to change your mind?
Fees are inexplicable. Maybe if they didn't go through a third party company to process their guarantor forms, you wouldn't have to fork out £120 for every person that needs to be processed. We have to pay £600 on processing fees alone.
Comments on Agent Fees
Fees are inexplicable. Maybe if they didn't go through a third party company to process their guarantor forms, you wouldn't have to fork out £120 for every person that needs to be processed. We have to pay £600 on processing fees alone.
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By : Bruce Marshall
4 Aug 2016Dear Anna and Olivia, While we sincerely apologise for your dissatisfaction, we would like to thank you for your patronage and feedback. We have reviewed your file and can see that there was an inconsistency in the calculation regarding the referencing fees on the pre-tenancy application form. The price indicated in the breakdown was calculated based on one tenant with no guarantor. As only one applicant was shown and named on the completed pre-tenancy application by Olivia on the 8th of June. Sean therefore calculated the reference fee based on the single individual, as per the application form. Page 2 of the application does have a very clear breakdown of all fees indicating the increased costs based on the number of applicants and additional costs for guarantors, providing transparency in that regard. I can assure you that there was certainly no scamming or bullying involved in any way, shape or form, as you have suggested. We do take exception to such unfounded accusations. It is unfortunate that one of the guarantors that was put forward could not pass the affordability calculation and as such an additional guarantor had to be put forward therefore increasing the cost for the extra reference application. We appreciate that the referencing process can feel invasive for some, however, it is part of the letting process and is required to ensure all tenants suitability and affordability before entering a tenancy. All referencing is done through an industry leading independent third party referencing agency, Letsure, and their requirements are quite straight forward. I am very sorry that you feel the process was an intrusion into your personal life. As for the change in move date, that is something that we unfortunately had not control over, as the current tenant refused to vacate the property on the date that had been agreed. All paperwork signed by the landlord reflects the move date of the 7th of August, as agreed. Upon being informed about this by the landlord we immediately exhausted all available options to hold the landlord and outgoing tenant to the agreed move date of the 7th and remedy the situation. You were also updated about the matter as soon as it was brought to our attention. Unfortunately the exiting tenant has essentially held the landlord to ransom and refused to move out on the agreed date. As we do not manage the property we did not have any involvement in that process and as such could not prevent that from occurring. We apologise profusely for the inconvenience that this issue may have caused as a result. Having thoroughly investigated the matter our findings show that there is no evidence of negligence, foul play or incompetence from any of the Riley Marshall team. Should you feel that the matter has not been adequately addressed, please do contact us directly or follow the in house company complaints procedure.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 56% | 71% | £0 | £0 |
| Lettings | 40% | 71% | £925 | £2,816 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 16 | 1 | 40 | 16 | 0 | 0 | 1 | 0 | 1 | 1 |
Areas covered
- E14
- E16
- SE1
- SE10
- SE13
- SE14
- SE15
- SE16
- SE18
- SE3
- SE4
- SE7
- SE8
Address
Riley Marshall
147 Trafalgar Road, London, Greater London
SE10 9TX
02073941160
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Untrustworthy and ...
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1 Star Review
By : 'Frustrated'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE8
14 Jun 2018
People found this helpful3
In my dealings with Riley Marshall I've had issues when moving in, swapping tenants and moving out and all issues are with the contract. They will ask for a fee to change a name in the contract yet you are not able to read the contract beforehand. Further when they made a mistake with the ... Read Full Review
Comments on Agent Fees
bad
Comments (0)Was this helpful?:
Good ...
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4 Star Review
By : 'Lola'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE8
10 Apr 2018
People found this helpful0
I recently let a property from Riley Marshall and very pleased with the services provided by Marcus at Riley ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
The staff were outstanding ...
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5 Star Review
By : 'ViMekala'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SE18
17 Jan 2018
People found this helpful1
The staff were outstanding and maintained high standard of service delivery.Highly recommend Riley Marshall Agency. They are true ... Read Full Review
Comments on Agent Fees
Both Shane and Heather were outstanding and maintained high standard of service delivery. Appreciate Shane's patience in dealing with my requests for negotiations prior to move and Heather for her prompt responses for my queries. Thank you for making us feel important and special. Well done both and keep up the outstanding service. Way to go. Best wishes.
Comments (0)Was this helpful?:
I was dealing with Marcus and ...
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5 Star Review
By : 'Martina'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : SE13
3 Jan 2018
People found this helpful0
I was dealing with Marcus and was pleased with the service, he was always happy to help when contacting ... Read Full Review
Comments (0)Was this helpful?:
Terrible agency! I would ...
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1 Star Review
By : 'Sylvie'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE10
25 Sept 2017
People found this helpful0
Terrible agency! I would really not recommend arranging a viewing to rent a property with them! The agent Daniel didn't even show up at the agreed visit time despite us having called twice the very same day to confirm. The visit got confirmed by his colleagues but we could never speak to him ... Read Full Review
Comments (2)Was this helpful?:
By : Bruce Marshall
18 Oct 2017Dear Sylvie, Thank you for taking the time to provide your feedback regarding your experience with Daniel and our company. We are very sorry to hear about your disappointing encounter. We...
Agent lied throughout viewing ...
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1 Star Review
By : 'Jack'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE13
14 Sept 2017
People found this helpful0
Agent lied throughout viewing and closing of deal. No clean organised for move in and the way they advised us of the landlord changing their mind about renewal was embarrassing - a 2 line email saying our last day is 6 weeks from now. No explanation at all. They don't care, they take your money and ... Read Full Review
Comments on Agent Fees
Fees are always too high but especially for these incompetent liars
Comments (0)Was this helpful?:
I would recommend Riley ...
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5 Star Review
By : 'Oksana'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE10
25 Jul 2017
People found this helpful0
I would recommend Riley Marshall to anyone for whom an excellent service and competency matters. I was able to get positive and constructive response from the agents at all stages of the house renting ... Read Full Review
Comments (0)Was this helpful?:
This agent has ruined our ...
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1 Star Review
By : 'Furious'
Branch : Greenwich, 147 Trafalgar Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE13
5 Jul 2017
People found this helpful1
This agent has ruined our first time buyer experience by first concealing a crucial element of the lease and then lying to us and the vendor about the progress of having it changed. We made our offer five months ago and only realised that they had made no progress when we called the council last ... Read Full Review
Comments (0)Was this helpful?:
I have used RM for a number ...
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5 Star Review
By : 'Yasmin'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13
3 Jun 2017
People found this helpful0
I have used RM for a number of years. Good agency and lovely staff who have been professional throughout. I would use them again and would not hesitate to recommend them to ... Read Full Review
Comments on Agent Fees
Reasonable fees.
Comments (0)Was this helpful?:
Bad communication, no ...
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1 Star Review
By : 'Louise'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : E14
28 Apr 2017
People found this helpful3
Bad communication, no accountability, terrible, terrible experience with the most unreliable and unprofessional bunch I've ever had the misfortune of dealing ... Read Full Review
Comments on Agent Fees
Good.
Comments (1)Was this helpful?:
By : Bruce Marshall
3 May 2017Dear Louise, While we are sorry to hear your dissatisfaction, we appreciate your feedback, thank you for taking the time to leave your comments. I can confirm that such matters are treated...
Very helpful with reletting ...
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4 Star Review
By : 'Sally73'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13
5 Dec 2016
People found this helpful0
Very helpful with reletting my flat and kept me informed about what was going on. Friendly and helpful. Got back to me quickly when ... Read Full Review
Comments on Agent Fees
Ok
Comments (0)Was this helpful?:
Although I am not usually ...
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5 Star Review
By : 'N'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE14
1 Nov 2016
People found this helpful0
Although I am not usually interested in giving reviews but I will write a brief review this time because these two staff members ,Shane and Daniel , really deserve a good review for their seriousness and honesty. Riley Marshal has a nice staff but I was lucky to be served by Shane and Daniel ... Read Full Review
Comments on Agent Fees
VERY GOOD and AFFORDABLE
Comments (0)Was this helpful?:
One word, Poor! You ring and ...
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1 Star Review
By : 'Ms'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE14
10 Oct 2016
People found this helpful3
One word, Poor! You ring and they're negotiators seem to ALWAYS "be out on viewings" of course they are and they never ever get back to you after taking so many details from you. It's ridiculous! Don't waste your time, better off going to a real estate agents who have the capacity to help ... Read Full Review
Comments (0)Was this helpful?:
Good and prompt services. But ...
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3 Star Review
By : 'BenGee'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : SE13
23 Sept 2016
People found this helpful1
Good and prompt services. But if you have to leave earlier (ie before the end of the contract), get ready to be ... Read Full Review
Comments (1)Was this helpful?:
By : Bruce Marshall
2 Nov 2016Dear Benedicte Gravrand, Thank you for your feedback and compliments regarding the good and prompt service that you received from our company, we are pleased to hear you were satisfied with our...
Many agents tried but only ...
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5 Star Review
By : 'Chris'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Owner )
Rent PCM : £2816
Would you recommend ? : Yes
Postcode : E14
20 Sept 2016
People found this helpful0
Many agents tried but only Riley Marshall delivered the goods! I would recommend them and will use again Thank you for ... Read Full Review
Comments on Agent Fees
Fairly good
Comments (0)Was this helpful?:
Absolute scam. Original ...
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1 Star Review
By : 'HPH17'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Rent PCM : £1
Would you recommend ? : No
Postcode : SE14
4 Aug 2016
People found this helpful3
Absolute scam. Original agent that I met with (Sean) was lovely, upfront about costs and relatable. We are students and he was younger in age which made me feel more comfortable. A couple weeks later, after we had paid the holding fee, we started to be dealt with by someone new. It turns out that ... Read Full Review
What agent could do to change your mind?
Fees are inexplicable. Maybe if they didn't go through a third party company to process their guarantor forms, you wouldn't have to fork out £120 for every person that needs to be processed. We have to pay £600 on processing fees alone.
Comments on Agent Fees
Fees are inexplicable. Maybe if they didn't go through a third party company to process their guarantor forms, you wouldn't have to fork out £120 for every person that needs to be processed. We have to pay £600 on processing fees alone.
Comments (1)Was this helpful?:
By : Bruce Marshall
4 Aug 2016Dear Anna and Olivia, While we sincerely apologise for your dissatisfaction, we would like to thank you for your patronage and feedback. We have reviewed your file and can see that there was...
I am actually writing to say ...
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5 Star Review
By : 'Nikki'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
20 Mar 2014
People found this helpful0
I am actually writing to say what a lovely girl Creina is and that she is an asset to Riley Marshall. If all agencies had staff like her, I would be one very happy lady. She is proactive and goes above and beyond the call of duty when ensuring that we are happy tenants. I understand that she is ... Read Full Review
Comments (1)Was this helpful?:
By : Bruce Marshall
26 Mar 2014Hi Nikki, Thank you for your kind words regarding Creina and the sterling job that she is doing in property management. We have been receiving exceptional feedback about her. Thank you for...
My wife and I rented a ...
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5 Star Review
By : 'Brad'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE8
14 Mar 2014
People found this helpful0
My wife and I rented a property with Riley Marshall last month and the entire experience was absolutely brilliant from start to finish. The staff were very professional, efficient and just generally great to deal with. The property they found was just what we were looking for and we are very ... Read Full Review
Comments (1)Was this helpful?:
By : Bruce Marshall
26 Mar 2014Hi Brad, Thank you for taking the time out of your busy schedule to share the experience that you and your wife had with our company. We appreciate your review and sincerely look forward to...
I have been using Riley ...
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5 Star Review
By : 'Landlord32'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE16
19 Feb 2014
People found this helpful0
I have been using Riley Marshall to let and manage my property for the past 3 years. They have always managed to find me brilliant tenants and have far exceeded my expectations in the high rents they have continued to get and the exceptional service the lettings and management team have delivered ... Read Full Review
Comments (2)Was this helpful?:
By : GCVF
10 Mar 2014lol looks like Riley Marshall did a bit of internal "SEO" after the previous bad reviews...
Shane was absolutely amazing ...
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1 Star Review
By : 'At'
Branch : Greenwich, 147 Trafalgar Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE17
10 Feb 2014
People found this helpful2
Shane was absolutely amazing in sorting out the viewings and being very upfront with what was going on etc - 5 stars for him On moving into the property, Sandy took over and that was when it all went downhill: - we had to constantly chase for documents and information - emails sent always ... Read Full Review
What agent could do to change your mind?
Have a more professional agent who manages property on a real time basis.
Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Should you encounter any problems with the services provided by Riley Marshall which the negotiator is unable to resolve, please write to our office manager at manager@rileymarshall.co.uk in the first instance. The complaint will be acknowledged within two working days of receipt and Riley Marshall will take actions to address the problem. A formal response will be sent back to you within 5 working days. If this does not resolve your issue then you can refer the case to directors@rileymarshall.co.uk. We are part of The Property Ombudsman (TPO) scheme, a government approved Ombudsman that specialises in the property market. If you do not feel that we have been able to resolve your problems even after the above processes are followed then you can request a letter that entitles you to refer the matter to TPO within six months for review. For the avoidance of doubt, The Property Ombudsman will only review complaints made by consumers and not agencies. More information is available here http://www.tpos.co.uk/index.htm However we would like to reassure you that we take great pride in our customer service and so we will endeavour to deal with any problems as quickly as possible. We would expect to be able to resolve your issues quickly and at the first stage of this process.
Last updated at 1/19/2016, 8:46:13 AM by allAgents
