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Head Office Lettings, Newcastle Upon Tyne NE4

1/5, 1 Reviews
0% Recommended

0% letting valuation accuracy

99% letting fee satisfaction

Contact Us
Rook Matthews Sayer has 16 branches across the region and sells more homes than any other estate agent in the North East. Great news if you’re thinking of selling your home! Whether you’re looking to sell, buy, rent or let a property we can get you moving. We have a great selection of properties
for you to buy and rent. From country retreats to cool city dwellings there’s something for everyone. We also have an expert commercial team who sell and let commercial properties, land and commercial businesses for sale. We offer the full package of property related services from Mortgages to Surveys, Conveyancing to Property Management and Auction to Energy performance certification, all under one roof to help make your move a whole lot easier. Our expert team work closely with you supporting you on your journey. We’ll support you through the process and have you settled in with your feet up in no time. Let the Region’s Leading estate agent help you find your perfect home. Winners of Best Estate Agent Gold Awards for Sales and Lettings by the British Property Awards. Rook Matthews Sayer has over 25 years’ experience selling homes. That’s 25 years listening to what our sellers need and understanding what our clients are looking for. Over these years we have refined, tweaked, invested and perfected our sales service to provide you with the perfect recipe for success. Which is why year on year, we continue to sell more homes in the North east than any other estate agent*. Our excellent customer service has been recognised with ‘Best Estate Agent’ Awards from the British Property Awards for both our sales and lettings service. You can trust us to work with you in a professional manner and you can feel safe that your home sale is in trusted and capable hands. We adhere to all guidelines set out by our Industry’s leading trade bodies and are a member of the Royal Institution of Chartered Surveyors. (RICS). We’d love to show you what we can do for you. *Source: Independent research, Region specified is Newcastle to Northumberland.
"I have chosen this agency to..."

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1 Star Review

By : 'Alice'
Services :
Rent PCM : £450
Would you recommend ? : No
Postcode : NE3

16 Aug 2017
People found this helpful2

I have chosen this agency to help me with renting a house for the first time and it hasn't been a smooth process. In fact, I ended up giving up renting the property with them. Total lack of information. As I was trying to rent for the first time I was oblivious to loads of things (broadband and utility contracts, council tax, agency rules) and they haven't shown a bit of effort towards making these things easier for me. I had to ask all the questions and got vague answers. One thing they'll be very clear about are the fees and the deadlines to pay them. Still, I really needed to find a place for myself so I ignored a couple of red flags along the way. We get to the point where I email all the paperwork and all the details, I even get a move in date, when suddenly they remember they forgot to mention I had to be a UK resident for 3 years or more to be able to rent. Now that is something that should've been mentioned at an earlier stage, for example: - when I asked if there were any particular conditions to be able to rent upon viewing the house (I've been told I needed a full time job, permanent and that I needed to rent for at least 6 months) - when I've emailed them my papers and ID which clearly states I'm not a UK national (that should've rang a bell) - during the 20 mins we've been chatting, when my accent was pretty obvious despite years of studying English (once again, that should've rang a bell). Now I have 10 days left on my contract and no prospect of finding a house for myself. Thanks for helping me, I guess.


Comments on Agent Fees

I'm not bothered by the fees, they're no better with any other agent. Paying does not bother me as long as I get a service. In this case, consider me bothered.

Was this helpful?:

By : Rook Matthews Sayer

16 Aug 2017

Hi Alice, we have emailed you directly to discuss the matter. I am sorry you have felt dissatisfied.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting0%99.00%£450£450
Areas covered
  • Durham
  • Newcastle
  • Northumberland
  • Tyne & Wear
Address

Rook Matthews Sayer
Ground Floor, Newcastle House, Albany CourtNewcastle Upon Tyne, Tyne & Wear
NE4 7YB
01912864322

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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I have chosen this agency to ...

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1 Star Review

By : 'Alice'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : NE3

16 Aug 2017
People found this helpful2

I have chosen this agency to help me with renting a house for the first time and it hasn't been a smooth process. In fact, I ended up giving up renting the property with them. Total lack of information. As I was trying to rent for the first time I was oblivious to loads of things (broadband and... Read Full Review


Comments on Agent Fees

I'm not bothered by the fees, they're no better with any other agent. Paying does not bother me as long as I get a service. In this case, consider me bothered.

Comments (1)Was this helpful?:

By : Rook Matthews Sayer

16 Aug 2017

Hi Alice, we have emailed you directly to discuss the matter. I am sorry you have felt...

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3/25/2022, 4:06:02 AM by allAgents

Awards won by Rook Matthews Sayer, Newcastle Upon Tyne NE4 7YB