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The UK's Largest Customer Review Website for the Property Industry

3.7/5, 12 Reviews
64% Recommended
75% letting valuation accuracy
78% letting fee satisfaction

Tracey

Pam
By : 'Frank'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : L35
The moment I first walked in to Key Lettings at Rainhill, I knew this was the agent to look after my property for me. Tracey and Pam have looked after my property for the past 6yrs without any problems. They are on the ball when it comes to the annual gas safety check due date and regularly inspect my property for signs of neglect. They then email/post me photos of all rooms so that I can see for myself that my tenants are looking after it. They vet all my tenants to ensure there are no other problems and they inform me of any repairs that need to be carried out. I cannot fault Tracey and her team for the tenants they have put forward to rent my property which is more than I can say for other agents in Rainhill. They are great communicators and I am looking forward to employing Key Lettings as my agent for many more years to come. Well done to Tracey, Pam and all the team.
I consider the fees to be value for money and very competitive.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 75% | 78.00% | £450 | £650 |
Key letting
493 Warrington Road, Rainhill, Mersyside
L35 0LR
0151 426 2266
By : 'Cris'
Services : 2
Sold price : £750
Would you recommend ? : Yes
Postcode : L35
We’ve just completed the move into our rental home, and I cannot thank Key Lettings enough making the entire process so smooth and stressfree. From start to finish, the service has been nothing short of exceptional. A huge thank you to **Louise, Dot and Tracey**—their professionalism, warmth and ... Read Full Review

By : 'Bill'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L34
I’ve been delighted with the service, professionalism and responsiveness of Tracey and her team! They respond promptly and diligently to emails and telephone calls and were exceptionally quick in identifying suitable tenants. First class service and excellent... Read Full Review
By : Tracey Kerr
7 Jul 2022Thank you Bill, your comments are very much...
By : 'Ryan'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : L35
Shocking customer service never get back to you when I've asked questions regarding possible property opportunities, would never use there... Read Full Review
By : Mrs Tracey Kerr
20 Jun 2022These comments are totally untrue and proved to be wrong due to having email trail to show we have responded to...

By : 'M'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : L35
Awful. Seems to be good for landlords but terrible for tenants. Very unlikely to fix issues and are very rude when you ask for something to be... Read Full Review
By : Tracey Kerr
17 Mar 2020Thank you for your review and am sorry you are dissatisfied with our service. You are not a tenant at the property but I remember speaking to you on our emergency number at 18.30 on 23rd December...
By : 'CEM'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L35
Key Lettings has provided an excellent service to us for years. Originally they dealt with my mother's property; they have managed this brilliantly for both parties for several years and continue to do so. I recently began the process of letting out a second property and Tracey and the team have... Read Full Review
I am extremely satisfied with the fees as Tracey and the team have everything covered. If you're looking for an agency to make life easy for you as a landlord, then they certainly tick the box.


By : 'Frank'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L35
The moment I first walked in to Key Lettings at Rainhill, I knew this was the agent to look after my property for me. Tracey and Pam have looked after my property for the past 6yrs without any problems. They are on the ball when it comes to the annual gas safety check due date and regularly... Read Full Review
I consider the fees to be value for money and very competitive.

By : 'Hannah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WA9
I have been with key letting for 2 years and never had problem with them. They are vey efficient when I needed them to repair anything it is sorted with the same day. I am Very happy with service I have received and everyone I have spoken to or emailed in the office have always been kind and very... Read Full Review


By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L35
Based on my experience this is an excellent and extremely efficient letting agent. This is the first property I have ever rented and the service has been second to none from the very beginning. From the initial viewing to signing the contract, everything was made so easy and straight forward by the ... Read Full Review
Fees are good and very fairly priced.
By : 'Grace'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L359
I've been a tennant with key lettings coming up to four years in this time I've had a few repairs ect done e.g. Burst pipe radiator leaks bath leaking into my living room! But every problem or emergency the girls at Keylettings are amazing nothing is to much trouble always get back to me with... Read Full Review
The fees are as anyone else really what I can say is they don't charge any fees for anything else along the way as some have "admin charges" for updating tenancy every year these don't there upfront with any fees that may apply at anytime.ive been hear along time and never been asked for any charges and they inspect property every 6 months with no charge.

By : 'Joanna'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : L35
I have been a client of Key Lettings for several years. Their service is excellent and they are extremely helpful. If a tenant has any problems with the property Tracey sorts them out immediately. She has a team of people who can carry out repairs at very short notice. Key Lettings have selected... Read Full Review
Key Lettings have very reasonable prices and provide excellent for money


By : 'Josh6'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : WA9
Do not rent from this letting agent, they pray on the tenant by being really nice making out they are really friendly and can be trusted, then when you end your tenancy they will go through the property with you, tell you it's fine, then they will go to the deposit DPS and tell them you've damaged... Read Full Review
By : 'Donny1'
Services : Letting( As a Tenant )
Would you recommend ? : No
Absoulute Cowboys, rented a property for 6 months, had no damage and even as a good will gesture had the house professionally cleaned, only to have our deposit kept, they will refuse you a vacating exit receipt and will tell you it's fine then enter the property and cause damage, they lie... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.