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City Residential Ltd
4.7/5, 75 Reviews
92% Recommended
91% sales valuation accuracy
100% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
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"Not the best let agents nor..."
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3 Star Review
By : 'Anthony'
Services : Letting(I am a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : L1
6 Aug 2017
People found this helpful2
Not the best let agents nor the worst. Property viewing and moving in were completed delightfully with City Residential, quarterly apartment check involved no harassment and the agent was friendly, and all the reminder emails/letters were helpful and informative. However, when it comes to repair and complaints, they lack some degree of professionalism I've seen in other agents. They respond fast when a complaint/repair is first reported, but to get it solved it may not be as smooth and fast. When we first moved into the apartment, we reported several issues and repairs, such as faulty fridge, faulty wall heater, missing toilet flush button, cracked floor tiles, damaged sink seal, etc. They responded promptly; communications between their contractors and me started within several days. In one or two weeks, their contractors showed up and started trying repairing things. On the first visit, the contractors were only able to replace a ceiling light; for the remaining issues, faulty appliance/damaged items had to be replaced with new ones, and I would expect a second visit from them as soon as the landlord approved the suggested replacements/quotes. However, the second visit never happens although I tried to make multiple contacts with the apartment manager assigned to me. I lived for three months from the beginning of my tenancy with no fridge. I would have gone mad if the freezer were not working. Three months later, when I had a brief break from my busy work, I decided to use the time and solve the issue. As I have already fed up with talking to the apartment manager, I wrote to them on twitter, and finally, a reply came with an apology and a promising solution. They also explained to me that my apartment manager left her job which was why there was no response. Still, it took more than two weeks, and I had to chase them twice. In the end, a new fridge came (I celebrated it as if it were the end of a long march), although the rest of the repairs are still pending and I decided to not to chase up on them because my break is over and I'm moving out soon… According to City Residential, all quotes and suggestions were sent to the landlord promptly, and it was the landlord refusing to respond and delaying the repair. The landlord either didn't read the contract or is mean and refuse to pay for what has worn out after years of use. City Residential, although should not take full responsibility, they failed to follow up the reported issues autonomously or chase the landlord and remind him about his obligations written on the contract. City Residential should also have informed me about the related personnel change and assigned me a new apartment manager so complaints would not have been sent to the voids. I would probably raise the issue to the city council and ask for a refund of the part of the rent I paid for the fridge at least at the end of my tenancy... I am looking forward to seeing how well they deal with moving out and deposit return; I have had some bad experience with some agents in past years.
Comments on Agent Fees
Not the most expensive.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91.00% | 89% | £66,000 | £190,000 |
| Lettings | 100% | 89% | £500 | £1,100 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 9 | 0 | 25 | 5 | 13 | 1 | 19 | 0 | 3 | 0 |
Address
City Residential Ltd
81-87 Victoria Street, Liverpool, Merseyside
L1 6DG
0151 2316106
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Molly Finlinson Tenant ...
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5 Star Review
By : 'E'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : L3
3 Jun 2025
People found this helpful0
Molly Finlinson Tenant Property Manager is so helpful always getting things sorted us quicklyefficiently. She is always pleasantconfident. Molly has been a great help to us over a number of years an all round 5* person. Thank you MollyCity Residential E A Milne ... Read Full Review
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Horrible ...
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1 Star Review
By : 'Roxy'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (As a Tenant)
Rent PCM : £655
Would you recommend ? : No
Postcode : L1
27 Sept 2024
People found this helpful1
Landlord's should choose a better lettings agency!! Shola is just the most incompetent person to deal with. We had floors removed from our flat due to a leak (that was never ending) and were put into a hotel for 7 days or so she claimed, however the hotel had rang us 5 days in to tell us we ... Read Full Review
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great customer service (city ...
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5 Star Review
By : 'ooh'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L2
25 Jul 2024
People found this helpful0
Mia was so helpful/professional/sweet and answered my questions with respect plus made it easier for me to find my ... Read Full Review
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Highly ...
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5 Star Review
By : 'K'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (As a Owner)
Rent PCM : £560
Would you recommend ? : Yes
Postcode : L1
9 Mar 2024
People found this helpful0
I've been using CR for a few years now. They've been amazing. Always professional and have gone above and beyond in some circumstances. I feel confident that they are looking after my tenant and any issues that may arise. Big shout out to Sophie Richards. ... Read Full Review
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Fantastic Service, masses of ...
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5 Star Review
By : 'Franceska'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (As a Owner)
Rent PCM : £185000
Would you recommend ? : Yes
Postcode : L3
2 Feb 2024
People found this helpful0
Samantha McCauley and Joanne Shannon of City REsidential in Liverpool sold my apartment for me. Despite all sorts of issues with solicitors who were utterly hopeless and having to even change solicitors as they couldn't cope, these two ladies and their office were utterly brilliant. ... Read Full Review
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Hi -we have recently moved ...
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5 Star Review
By : 'Asmaa'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L3
2 Aug 2023
People found this helpful0
Hi -we have recently moved out City Quay having rented a flat for 6 months. We had a very good experience living in the flat it was in a good condition and the agency service was excellent through out the time we have been there. Thank you Shola for your excellent service. We have contacted Shola ... Read Full Review
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Just purchased an apartment ...
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5 Star Review
By : 'Denise'
Branch : Liverpool, 81-87 Victoria Street
Services : Sales (As a Buyer)
Sold price : £145500
Would you recommend ? : Yes
Postcode : L3
6 Mar 2023
People found this helpful0
Just purchased an apartment on Liverpool Docks I live overseas and Sam McCauley made the transition so stress free Thank ... Read Full Review
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Lovely ...
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5 Star Review
By : 'Lorena'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L1
31 Dec 2022
People found this helpful0
About a month ago me and my partner came to liverpool to find a suitable room for us. Our nervousness was eased by one of your agents, Cindy, who was absolutely lovely. Very confident and sweet, it was so easy to speak with her. I bet she is a precious employee to ... Read Full Review
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A* ...
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5 Star Review
By : 'Rian'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : L3
29 Dec 2022
People found this helpful0
Having just finished our property viewings with Cindy, I can say that our experience was one of the best that i've had from lettings agents in Liverpool. Cindy was friendly, chatty, and the perfect start to our rental journey. Having also dealt with Sophie (who is also absolutely lovely) ... Read Full Review
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An awkward job completed ...
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5 Star Review
By : 'Paul'
Branch : Liverpool, 81-87 Victoria Street
Services : Sales (As a Vendor)
Sold price : £66000
Would you recommend ? : No
Postcode : L8
3 Aug 2022
People found this helpful0
An awkward job completed professionally, friendly and with skill. I can't see a 10 star button so CR and Sam McCauley in particular only get 5 Stars - :) . A Job well done, thank ... Read Full Review
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Work alongside Danielle, ...
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5 Star Review
By : 'Maintained'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : L1
28 Jul 2022
People found this helpful0
Work alongside Danielle, Stephen and the Property Management team who all deserve a special mention for their hard work! Super organized, professional and a pleasure to work ... Read Full Review
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Big thank you to Josh ...
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5 Star Review
By : 'Roy'
Branch : Liverpool, 81-87 Victoria Street
Services : Sales (As a Vendor)
Sold price : £175000
Would you recommend ? : Yes
Postcode : L3
15 Jul 2022
People found this helpful0
Big thank you to Josh Freeborn who managed the sale of our flat and showed tremendous perseverance and professionalism in our dealings with ... Read Full Review
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Excellent sales service from ...
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5 Star Review
By : 'Shobhna'
Branch : Liverpool, 81-87 Victoria Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : L6
4 May 2022
People found this helpful0
Excellent sales service from josh thanks it was a long process as the pandemic didn't help. We are very pleased with the efforts made by josh, Andrea, Samantha and ... Read Full Review
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A huge thank you to Samat ...
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5 Star Review
By : 'Michaela'
Branch : Liverpool, 81-87 Victoria Street
Services : Sales (As a Buyer)
Sold price : £135000
Would you recommend ? : Yes
Postcode : L3
24 Apr 2022
People found this helpful0
A huge thank you to Sam at City Residential . I honestly couldn't ask for better service . Sam went above and beyond in helping me purchase my property. Definitely service with a ... Read Full Review
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I cannot thank Sam enough for ...
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5 Star Review
By : 'Michaela'
Branch : Liverpool, 81-87 Victoria Street
Services : Sales (As a Buyer)
Sold price : £135000
Would you recommend ? : Yes
Postcode : L3
22 Apr 2022
People found this helpful0
I cannot thank Sam enough for all her help , support , knowledge and availability she provided me during my recent property purchase . She went above and beyond. Definitely service with a ... Read Full Review
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Liverpool Flat ...
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5 Star Review
By : 'Matthew'
Branch : Liverpool, 81-87 Victoria Street
Services : Sales (As a Vendor)
Sold price : £110000
Would you recommend ? : Yes
Postcode : L2
22 Apr 2022
People found this helpful0
Just sold my flat in Liverpool through City Residential. It's been a bumpy ride, with many ups and downs, but we got there in the end! Josh Freeborn has been great, professional, understanding and kind throughout the sale process - thanks ... Read Full Review
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A big thank you to Josh who ...
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5 Star Review
By : 'Emma'
Branch : Liverpool, 81-87 Victoria Street
Services : Sales (As a Vendor)
Sold price : £134000
Would you recommend ? : Yes
Postcode : L3
15 Mar 2022
People found this helpful0
A big thank you to Josh who dealt with the sale of my flat. He had it under offer in just a few days of going on the market and was then proactive in managing the sale process, keeping in touch with both solicitors and providing me with regular updates. Josh has a solid understanding of the ... Read Full Review
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Emily ...
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5 Star Review
By : 'Deniz'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : L1
20 Jan 2022
People found this helpful0
I would like to say a massive thank you to Emily Jones in Liverpool office. She was absolutely amazing on communication before and after my viewing. She has always responded promptly to any queries i may have. She was there right on time for the viewing . Emily provided me excellent service. She ... Read Full Review
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First class service ...
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5 Star Review
By : 'James'
Branch : Liverpool, 81-87 Victoria Street
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : L3
11 Nov 2021
People found this helpful0
First class service a special mention to Shola Parker who sorted all my issues out and kept me informed and upto date with everything could ask for a better service thank you so ... Read Full Review
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I have (and still am) looking ...
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4 Star Review
By : 'Kim'
Branch : Liverpool, 81-87 Victoria Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : L15
10 Nov 2021
People found this helpful0
I have (and still am) looking for a property and have used several estate agents. I have found working with City Residential to be a good experience. The agent I met this summer for one of my first viewings as a first-time buyer, remembered me even though I had not viewed a City Residential ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
