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Melville & Co
1/5, 7 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
We are Independent Estate Agents & Surveyors, established in 1962, offering over 40 years experience in properties in East & West Molesey villages along with Thames Ditton, Esher and surrounding areas.
"The worst ever Estate or..."
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1 Star Review
By : 'Mike'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : UB3
6 May 2017
People found this helpful9
The worst ever Estate or Property Management Company in the U.K. They don't have a clue about how to manage the properties.... We all Tenants are suffering in such a cold flats here with so much mould issues & they don't want to do anything about it.... damaged properties.... Rude Staff with no knowledge....
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By : CJB
28 Oct 2018I concur with all comments. Melville staff are ignorant, rude, dismissive and arrogant. The manager of our block of flats has not even been to view the property she's managing. This makes it impossible to describe issues of concern. Frequently when we complain she (a school girl on work experience?) hasn't a clue what we are talking about. We are paying £8 grand for her useless services. Letters and emails are rarely if ever responded to. Even a solicitor's letter was ignored. There is little communication to residents about such things as fire safety, asbestos, or the terms of the Lease regarding noise etc. Recently drug dealers got in as tenants due to the leaseholder not doing criminal background checks, they were threatening to other residents, and they caused considerable criminal damage (which leaseholders have had to pay £7 grand to repair). Maintenance is so neglected that all flats are damp, cold, and some have toxic black mold, and they are all expensive to heat. We have no cavity wall insulation. We have CCTV which is not used. We have had three car thefts in the last few months. No-one was caught. Many of our fire doors are STILL defective even after Grenfell. Water leaks are never attended to and human waste has been leaking from one flat for months. Due to the total mismanagement and lack of maintenance this block is worse than a tenement slum.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
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| Letting | 0% | 0% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
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| 0 | 1 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 2 |
Address
Melville & Co
37-39 Walton Road, East Molesey, Surrey
KT8 0DH
020 8979 0971
Opening Hours
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- Tuesday :
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- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
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Services offered
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- Block Management
- Surveys
- Conveyancing
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Washing machine broke down, ...
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1 Star Review
By : 'Mohammed'
Branch : East Molesey, 37-39 Walton Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : KT8
7 May 2022
People found this helpful1
Washing machine broke down, we emailed them expecting them to get back to us within 24-48 hours. They didn't get back to us until the following Friday a whole week has passed for us without a washing machine and 4 days after we emailed them. Left a voicemail saying i'm happy to buy my ... Read Full Review
Very rude, unprofessional, ...
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1 Star Review
By : 'Tracey'
Branch : East Molesey, 37-39 Walton Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : CR8
2 Aug 2019
People found this helpful5
Very rude, unprofessional, don’t seem to really care, have dealt with them for years and nothing changes. The staff answering the phone just talk down to you as though you are nobody. Manage Highcroft and Craigside, have asked residents to get fire checks on our front doors and amend ... Read Full Review
By : Nigel
25 Jan 2020Hi Tracey - thanks for your comment. After paying a large amount of service charge January 2019 on a one bedroom flat in East Croydon. Just before Christmas billed by Melville & co for EXCESS...
Leaseholders treated with ...
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1 Star Review
By : 'Felbridge'
Branch : East Molesey, 37-39 Walton Road
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : UB3
30 Nov 2018
People found this helpful4
Melville & Co - Appalling / Arrogant / Incompetent / Unprofessional / Rude Melville & Co. East Molesey Surrey KT8 0DH Tel.: 020 3641 5603. See "Felbridge Court" on Wordpress / Facebook / Yahoo Groups. ==== Felbridge Court is a block of 1960s built block of 36 flats in ... Read Full Review
We concur with the above. ...
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1 Star Review
By : 'FelbridgeRA'
Branch : East Molesey, 37-39 Walton Road
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : UB3
20 Dec 2017
People found this helpful7
We concur with the above. They manage Felbridge Court i Harlington. In August a survey of the fire doors found that most were defective. Nothing was done. Eventually Hillingdon Fire Service was contacted who agreed with residents concerns. Melville contracted KNK to fix the doors. Now just before ... Read Full Review
The worst ever Estate or ...
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1 Star Review
By : 'Mike'
Branch : East Molesey, 37-39 Walton Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : UB3
6 May 2017
People found this helpful9
The worst ever Estate or Property Management Company in the U.K. They don't have a clue about how to manage the properties.... We all Tenants are suffering in such a cold flats here with so much mould issues & they don't want to do anything about it.... damaged properties.... Rude Staff with no ... Read Full Review
By : CJB
28 Oct 2018I concur with all comments. Melville staff are ignorant, rude, dismissive and arrogant. The manager of our block of flats has not even been to view the property she's managing. This makes it...
It took over 8 years to get ...
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1 Star Review
By : 'JS'
Branch : East Molesey, 37-39 Walton Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SM2
26 Sept 2013
People found this helpful14
It took over 8 years to get them to change the insurers who very expensive to one which was a lot more aligned to market rates. Unfortunately many of the leaseholders are elderly and want an easy life, so changing is not an easy proposition at the moment. Their time will ... Read Full Review
Avoid them like the plague. ...
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1 Star Review
By : 'LVTPending'
Branch : East Molesey, 37-39 Walton Road
Services : Letting (As a Tenant)
Would you recommend ? : No
11 Apr 2011
People found this helpful12
Avoid them like the plague. Melville & Co. are the most arrogant and incompetent estate agents / managing agents we have ever come across. They have consistently refused to provide audited service charge accounts to leaseholders of at least one block of flats they manage, and during this time it is ... Read Full Review
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