They are absolutely awful. They're almost completely unresponsive and you have to call and email at least 5 times before you get any kind of response (which usually doesn't solve the issue or answer your query). Examples of queries we've had, the location of our electricty meter (this is still unresolved after 2 years!!!), elevator in the building breaking down which took multiple calls and emails and 4 days to fix. How to change the spotlights in the bathroom (still unresolved). We also had the front door to the apartment block smashed by vandals so no one could get in or out of the building and they took hours and hours to respond. Our contact of 2 years left and we were given no heads up. It was only when we called, after multiple emails (which we'd come to expect to be normal) that we were informed and assigned someone else. To add insult to injury, when you do manage to get hold of someone, do not expect to be treated with any kind of courtesy or respect. Quoting directly from an email from their so-called director when she was haranguing me for a meter reading despite me telling her that we didn't know where it was and had been asking for help finding it since we first moved in. I also flagged that there were multiple instances were we had raised issues and they hadn't been addressed. This is what she said: I do not appreciate your tone either, as I can assure you if any of these issues were raised , they would have been dealt with To a customer!!!!!!! She then goes on to deny any knowledge of any issues (which I still have saved in emails) At no point have I been made aware of any issue that was outstanding by either yourself or Molly with regards to the communal areas of the block. Even when we initially moved in we had to chase squarefoot to reply to us so we could set up a direct debit to pay our rent. When they finally did get in touch, they blamed the company marketing the property (which was untrue anyway because we had been trying to contact them directly as had Keatons with no response) Apologies for the delay in making contact , Keatons have only just passed on your contact information to me. So yeah unless you enjoy a combination of being ignored and being spoken down to, I'd say avoid Squarefoot

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