The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1/5, 2 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £1,734 | £1,734 |
Squarefoot Estate Agents
49 Windsor road, Penarth, South Glamorgan
CF64 1JE
02920 990088

By : 'Leila'
Services : Letting( As a Tenant )
Rent PCM : £1734
Would you recommend ? : No
Postcode : E1
They are absolutely awful. They're almost completely unresponsive and you have to call and email at least 5 times before you get any kind of response (which usually doesn't solve the issue or answer your query). Examples of queries we've had, the location of our electricty meter (this is still... Read Full Review
Bad
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF24
I rented with Squarefoot lettings from April 2010 - October 2013. During this time, their profesisonal conduct and customer service were both well below par. Issues that I encountered included: - not following up on maintenance enquiries, including an unsafe gas metre and broken radiator for 18... Read Full Review
- dealing with maintenance problems within a reasonable period of time (i.e. during the tenancy) - responding to email enquiries in a polite and professional manner, providing the requested information, and treating tenants as paying customers rather than products. - communicating verbally in a polite and professional manner. I.e. Not stating that requiring housing benefit for a period of 1 month would cast \"aspersions on [my] character\" or accusing tenants of being rude when making a complaint. - adherance to the Data Protection Act (i.e. not sharing tenant\'s personal information with others)
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.