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West Byfleet, KT14
4.6/5, 9 Reviews
89% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
Founded in 1992, Waterfalls Sales & Lettings are an independent estate agency who specialise in property, whether it be investment properties or luxury homes across the Woking and West Byfleet areas.
We operate from 2 prime town centre offices, in Woking and West Byfleet centres; the partners are very invo
lved on a day to day basis, and the teams in each branch have extensive local knowledge.
Our lettings department has grown from strength to strength and here you can find everything from studio apartments, through to luxury homes in the Woking and West Byfleet areas.
We deal with the whole market, whether it be family homes or investment properties, and we cover the entire area, including Woking town centre, Horsell, St Johns, Bisley, Mayford, Send, Hook Heath, Knaphill, West Byfleet, Byfleet, Pyrford & Woodham.
We also offer extensive services aimed at customers looking to sell a property. Unlike other estate agents, we excel in being pro-active and customer-friendly � always listening to what our customers want. Whether you want to market your property extensively or discreetly, we ensure everything is done right to make the best sale.
We have always been and remain committed to providing a high quality, personal service to our sales and lettings clients. So if you are a landlord, a tenant or someone looking to buy or sell a property, our estate agency is a great place to start.
"Very frustrating experience..."
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1 Star Review
Lyndsay
By : 'nick'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : GU47
9 Mar 2017
People found this helpful0
Very frustrating experience renting High Way house via Waterfalls , apart from their below average performance of managing the many problems we had with the property over two years, the more inconvenient ones being , loss of the only serviceable shower for six weeks , loss of heating during the winter on several occasions , flooded back garden rendering most of it useless for large parts of the summer and a badly secured heavy wooden bath panel which fell and injured my two year son on three separate occasions. Whilst i understand ultimately the decision to approve and maintain the property in a serviceable order sits with the LL , Waterfalls lack customer focus , failing to manage expectations around works and three months after check out i still do not have my deposit back ..hugely frustrating ! !! Due to a stain on a 12 year old bedroom carpet which the independent check out clerk noted as minor compensation and my refusal to settle the LL demand of � 550 we now move to TDS for settlement . This is the first time I've taken to any web site to vent my frustration , which seems to have no end point !!
Comments on Agent Fees
very poor , if you really want to add a whole load of frustration and complication to your life Waterfalls is ideal .
Was this helpful?:
By : Natasha Fuoco
10 Mar 2017Dear Mr Plummer, I'm sorry you've felt the need to write regarding your experience at Highway House. I thought I'd reply to put a different perspective on what happened though. I understand the shower needed a new part, which despite the contractor trying to source the new part, sadly that process took time, and as a result a new shower was fitted. We had to follow our landlords instructions to investigate the problem before a new shower was fitted. I should point out that there was another bathroom with shower facilities within the house which was fully functioning whilst we tried to sort this issue out for you. Regarding the boiler breaking down, every time the boiler malfunctioned, Waterfalls immediately instructed an engineer to come around, without delay. Any delays would have been as a result of the communication between you and the contractor surrounding the appointment times. On the flooded garden, this turned out to be a water main under the garage, which no-one could've foreseen. As soon as the cause was found it was rectified within a timely fashion. The bath panel was reported to us once, and it was attended to according to our records. Whilst I agree it is frustrating to not have received your deposit back yet, I believe part of the cause has been waiting for confirmation from yourselves following several emails sent by our property manager concerning the deposit. (stretching from 3/2 - 28/2). We confirm we have this week received your forms, despite having sent this form to you 3 times to complete. The amount of the carpet (less than stated in your review) has been set in accordance with ARLA guidelines, Waterfalls do not make up the formula, we follow industry guidelines. A breakdown of these figures was sent to you. I'm so sorry that you felt the need to take to Allagents to vent your frustration, before approaching either myself or Andrew Waterfall and if you'd like to contact me I'd be more than happy to discuss your file with you. Best Regard, Natasha Fuoco, Director.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £635,000 | £687,500 |
| Lettings | 0% | 0% | £0 | £0 |
Areas covered
- KT14
- KT15
Address
Waterfalls Sales & Lettings
57a Station Approach, West Byfleet, Surrey
KT14 6NE
01932 355355
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Huge thanks to Bianca Rose ...
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5 Star Review
By : 'Mrs'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT15
24 Apr 2022
People found this helpful0
Huge thanks to Bianca Rose and team at Waterfalls Estate Agents, West Byfleet for very successful completion of sale of... Read Full Review
Comments (0)Was this helpful?:
First Class ...
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5 Star Review
By : 'Mr'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT14
13 Nov 2018
People found this helpful0
From start to finish I was very impressed with the service received from the team at Waterfalls. From day 1 when Dean visited our property it was evident that their passion and expertise in the market was what would set them out from the local competition. The teams ability to understand what type... Read Full Review
Comments on Agent Fees
Reasonable fees and very competitive
Comments (0)Was this helpful?:
Five star ...
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5 Star Review
By : 'Gillian'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT14
31 Jul 2018
People found this helpful0
I introduced Waterfalls to a couple of very disabled elderly friends who needed to downsize. Dean Phillips was absolutely amazing with them. Nothing was too much trouble and he supported them every step of the way right up to completion. His patience, kindness and help meant a lot of pressure was ... Read Full Review
Comments on Agent Fees
Earned every penny
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Amazing service with ...
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5 Star Review
By : 'West'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT14
11 Jul 2018
People found this helpful0
Very experienced staff who listen and work with you in a proficient and professional way. Highly recommend Bianca and... Read Full Review
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We were very happy with the ...
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5 Star Review
By : 'Maureen'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : GU21
23 Oct 2017
People found this helpful0
We were very happy with the service we received from waterfalls, West Byfleet, from Ryan introducing us to our ideal home right through to completion. Ryan was very good at communicating with us every step of the way and always responding to our queries and concerns in a very timely fashion. We... Read Full Review
Comments on Agent Fees
N/A - used Waterfalls on the buy side.
Comments (0)Was this helpful?:
Thank you Waterfalls. Dean ...
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5 Star Review
By : 'Hollies'
Services : Sales (As a Vendor)
Sold price : £687500
Would you recommend ? : Yes
Postcode : KT14
19 Oct 2017
People found this helpful0
Thank you Waterfalls. Dean and Bianca have been amazing from start to finish. Nothing too much trouble and everything done with a smile, great communication and superb customer service we can't recommend them highly enough. Would definitely use Waterfalls... Read Full Review
Comments on Agent Fees
Agents fees were fair
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We had a lot of difficulty in ...
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5 Star Review
By : 'Brian'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : KT15
22 Sept 2017
People found this helpful0
We had a lot of difficulty in finding our ideal place to move to but the Waterfalls team in West Byfleet stuck with us, finding buyers for our house to keep us in the market and in a position to bid when the right opportunity came along. Dean Phillip patiently guided us on pricing, always... Read Full Review
Comments on Agent Fees
Fantastic service for standard fees.
Comments (0)Was this helpful?:
Highly recommend this office ...
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5 Star Review
By : 'Annie'
Services : Sales (As a Vendor)
Sold price : £635000
Would you recommend ? : Yes
Postcode : KT15
1 Aug 2017
People found this helpful0
Highly recommend this office of Waterfalls. Despite a lengthy sale, and 3 different buyers, they kept us up to date and were very nice to deal with. Very professional and knowledgable about the market too. Would definitely use them... Read Full Review
Comments on Agent Fees
Reasonable considering the amount of work they did, and the time taken to complete the sale.
Comments (0)Was this helpful?:
Very frustrating experience ...
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1 Star Review
By : 'nick'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : GU47
9 Mar 2017
People found this helpful0
Very frustrating experience renting High Way house via Waterfalls , apart from their below average performance of managing the many problems we had with the property over two years, the more inconvenient ones being , loss of the only serviceable shower for six weeks , loss of heating during the... Read Full Review
Comments on Agent Fees
very poor , if you really want to add a whole load of frustration and complication to your life Waterfalls is ideal .
Comments (1)Was this helpful?:
By : Natasha Fuoco
10 Mar 2017Dear Mr Plummer, I'm sorry you've felt the need to write regarding your experience at Highway House. I thought I'd reply to put a different perspective on what happened though. I understand the...
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Last updated at 2/3/2017, 5:52:31 AM by allAgents
