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Dundee, DD1
2.6/5, 18 Reviews
39% Recommended
88% letting valuation accuracy
73% letting fee satisfaction
Belvoir Lettings - Dundee is an estalished and reputable residential letting agent covering Dundee and surounding areas. Members of the The Property Ombudsman system, Agent Registration Scotland and also the only letting agent in Dundee recognised by the local councils Trusted Trader Scheme.
"Charismatic, but that's all...."
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1 Star Review
By : 'Grey'
Services :
Rent PCM : £640
Would you recommend ? : No
Postcode : DD1
24 Apr 2017
People found this helpful3
Charismatic, but that's all. They fail to call back for over a week at best, and if you dare put an offer in on a place they won't contact you until they've received a better offer from someone else. Also make sure you know everything you can do to hold a place, like filling in an actual application form and paying a holding fee beforehand, because they sure as hell won't tell you anything you don't ask about. And don't be fooled by their charismatic and seemingly helpful tone of voice, they don't care about you, no matter how difficult your situation.
Comments on Agent Fees
Holding fee was reasonable, but we weren't informed of it so that didn't help at all.
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By : Nick Horan
27 Apr 2017Dear Ben, Whilst I am happy to hear from clients I am afraid that in this case given the inaccuracies and innuendoes in your comments I feel I must respond. Having looked into your case it appears that you called the office prior to the bank holiday weekend to make what to use your words was a ‘cheeky offer', well below the advertised rent. Now there is nothing wrong with this and in fact we encourage it, but we are legally and contractually required to refer offers to the landlord. You were told this at the time and also I believe that given the level of the offer it would be unlikely that the landlord would accept it. On the following Monday when we partially re opened we received another enquiry from someone who wanted the property at the advertised price. When you called you were told this you increased your offer to the same level. Both parties were told to complete the referencing paperwork and were told that no application would be accepted until we had received completed applications. You and they submitted the paperwork and because we had two applicants either of whom would have been suitable in our eyes we asked the landlord if they had any preferences. Disappointingly for you in this case they chose the other applicant. My staff then explained the situation to you and told you that because we were happy with your paperwork if there was another property you were interested in then we would accept an application for that. At no time did we tell you we would take the property of the market for you or the other party, we don't do that until a completed application and holding deposit has been received and we wouldn't accept an application until the landlord agreed the offer. Additionally we did tell you that your ‘offer' would have to be agreed by the landlord, as we are legally obliged to do. Fundamentally you made the choice to make a lower over forcing us to refer it, there is nothing wrong with that but it was your choice. If you had offered the advertised rent and completed the paperwork etc then the property would have been off the market at that point and no other offers would have been entertained. I am afraid that I feel that in this case you have given us a poor review for fundamentally doing our job and you not getting what you want. Well sometimes that's just the way it goes. Regards, Nick Horan Belvoir Dundee
By : Original Poster
27 Apr 2017n unfortunate amount of inaccuracies in the response from someone I would have thought might be better informed. Firstly, I contacted the agency to express my interest prior to the bank holiday, correct, but it was almost a week prior, on the Monday, which you failed to mention. Hearing nothing back and not knowing how long these things take as this was my first time letting I also called on Wednesday and was told the person handling my case was out of the office and so they'd get them to ring me back that day when they returned. Heard nothing. Rang up again Thursday and was told exactly the same thing. Again heard nothing back. So finally called again on Monday and was informed that the person in office was only there for emergency contacts etc and therefore knew nothing about my case, and would get someone to call me the next day (No, I was not told anything about another applicant that day), however I did say to the person I spoke to that I'd be happy to go the full price, we just didn't want to miss out on this place. So my fourth call on Tuesday was when I finally got information. As I said, over a week later. Furthermore, I never said or implied that I believed the property would be off the market for me, I was merely surprised to see when filling out the application form that it was possible to pay a £150 holding fee, which I assume holds the property when the said fee is paid along with receiving a form? I assume we could have officially applied, over a week before anyone else and the property could have been held, had anyone informed us of this, unfortunately as I said, we were given no advice even being first time buyers. I may be incorrect of course, in which case I sincerely apologise and shall strike the relevant part from my review. But as it is, there are no inaccuracies in my review and shall therefore be making no changes.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 88% | 73.00% | £450 | £950 |
Areas covered
- DD1
- DD2
- DD3
- DD4
- DD5
- DD6
- DD7
Address
Belvoir
21a Camperdown Street, Dundee, Angus
DD1 3JA
01382 228437
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Belvoir Branches (View All 199)
AVOID ...
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1 Star Review
By : 'CA'
Services : Letting( As a Tenant )
Rent PCM : £830
Would you recommend ? : No
Postcode : DD1
6 Jan 2025
People found this helpful0
PLEASE AVOID THIS LETTING AGENT-If you see Sean Lewis Properties as your landlord through them run a mile, he has been taken to court a few times over breaching tenants rights. The regional manager is the sister of Sean Lewis and pretends that she has no way to contact him...odd you can't... Read Full Review
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I used Belvoir for nearly 20 ...
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1 Star Review
By : 'Former'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DD3
27 Jun 2024
People found this helpful1
I used Belvoir for nearly 20 years. The original company was good but they were taken over a couple of years ago and the new owners don't seem to care about either landlords or tenants. They are dishonest as well as inefficient. I took them to the First Tier Tribunal for breaking the Letting... Read Full Review
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Dont go anywhere near this ...
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1 Star Review
By : 'Catriona'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : DD1
13 Apr 2024
People found this helpful0
Dont go anywhere near this company. They take all and give back absolutely... Read Full Review
Comments (0)Was this helpful?:
AVOID!!!!!Never experienced ...
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1 Star Review
By : 'Islam'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DD1
11 Oct 2023
People found this helpful0
AVOID!!!!! Never experienced such a poor quality of customer service in my life Abrupt , uncaring and... Read Full Review
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Belvoir Estate Agents Perth ...
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1 Star Review
By : 'Tendayi'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PH2
30 Apr 2023
People found this helpful2
Belvoir Estate Agents Perth are the worst Estate Agents ever as they treated me unfairly and unprofessional. They were happy to carry out my requests when I was landlord but as soon as I requested them to serve tenant notice to vacate, they stopped replying my emails or returning my phone calls. I ... Read Full Review
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I organised a flat viewing ...
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1 Star Review
By : 'Kurt'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DD1
1 Dec 2020
People found this helpful0
I organised a flat viewing with the Dundee branch, they couldn't even be bothered to show up for the appointment, nor pick up the phone. I've left them a phone message and sent an email, so far no apologies or response. They clearly don't care, this was my third interaction with... Read Full Review
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Excellent ...
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5 Star Review
By : 'jenny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DD2
31 May 2019
People found this helpful0
I have used Belvoir for two years and currently rent out three properties with them. In that time I have been very impressed with their service. Always very approachable and responsive. Deal very efficiently and promptly with any issues. I would highly recommend their... Read Full Review
Comments on Agent Fees
pleased with fees
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Excellent tenant find ...
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5 Star Review
By : 'Sinead'
Services : Letting( As a Owner )
Sold price : £119
Rent PCM : £650
Would you recommend ? : Yes
Postcode : DD1
16 Mar 2019
People found this helpful0
We contacted Belvoir in 2015 after receiving poor service from another letting agent. Shona has consistently found us excellent medium to long term tenants who have given us no hassle. I believe this has been due to good vetting and not just accepting the first person willing to put down a... Read Full Review
Comments on Agent Fees
I feel the fees are reasonable in relation to the quality of service.
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Charismatic, but that's all. ...
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1 Star Review
By : 'Grey'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £640
Would you recommend ? : No
Postcode : DD1
24 Apr 2017
People found this helpful3
Charismatic, but that's all. They fail to call back for over a week at best, and if you dare put an offer in on a place they won't contact you until they've received a better offer from someone else. Also make sure you know everything you can do to hold a place, like filling in an actual... Read Full Review
Comments on Agent Fees
Holding fee was reasonable, but we weren't informed of it so that didn't help at all.
Comments (2)Was this helpful?:
By : Nick Horan
27 Apr 2017Dear Ben, Whilst I am happy to hear from clients I am afraid that in this case given the inaccuracies and innuendoes in your comments I feel I must respond. Having looked into your case it...
I rented my mothers house out ...
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5 Star Review
By : 'DavieH'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : DD2
29 Sept 2016
People found this helpful0
I rented my mothers house out through them for the last several years. Always got me good tenants and look after the property, when I have spoken to tenants occasionally they always seem very happy with the support and service received from Belvoir. I am very happy to recommend... Read Full Review
Comments on Agent Fees
Good for the service.
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I rented my mothers house out ...
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5 Star Review
By : 'DaveH'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : DD2
5 Sept 2016
People found this helpful0
I rented my mothers house out through them for the last several years. Always got me good tenants and look after the property, when I have spoken to tenants occasionally they always seem very happy with the support and service received from Belvoir. I am very happy to recommend... Read Full Review
Comments on Agent Fees
Reasonable
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Have been with Belvoir ...
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5 Star Review
By : 'Susanne'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DD2
29 Jul 2016
People found this helpful0
Have been with Belvoir Lettings Dundee for several years and have always had a great service and good tenants. Have had no issues at all and have found the staff to be really helpful and professional. Am impressed with the fact that they always keep me updated with new legislation that affects... Read Full Review
Comments on Agent Fees
Belvoir Dundee always provide a great service and work for their fee.
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I cant comment on the other ...
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5 Star Review
By : 'Really'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : DD2
24 Jul 2016
People found this helpful1
I cant comment on the other reviews but we have let two properties off them over the last 3 years and have had a very positive experience. Yes there are occasional glitches in the properties but the guys in the office always address them as quickly as they can. We have never had any significant... Read Full Review
What agent could do to change your mind?
No fees
Comments on Agent Fees
No fees
Comments (0)Was this helpful?:
Where do I begin! The flat we ...
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1 Star Review
By : 'Baird112'
Services : Letting( As a Tenant )
Rent PCM : £530
Would you recommend ? : No
Postcode : DD2
19 Jun 2014
People found this helpful11
Where do I begin! The flat we rented from Belvoir was in an unclean condition when we arrived last August and we have just been charged a £130 cleaning fee for dirt, the vast majority of which was already there to begin with. All we could take responsibility for was one piece of food on the hob... Read Full Review
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Great agents helped me all ...
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5 Star Review
By : 'driverdude'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
18 Nov 2011
People found this helpful3
Great agents helped me all the way through looking for a property, any repairs done quickly and when I wanted to decorate they made sure it was OK with the... Read Full Review
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[[EDIT ORIGINAL START]] They ...
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1 Star Review
By : 'jenny'
Services : Letting( As a Tenant )
Would you recommend ? : No
23 Nov 2010
People found this helpful4
[[EDIT ORIGINAL START]] They have managed to remove all the comments about the Dundee office: Don't be fooled, there were plenty on here 6 weeks ago. Nick is incompetent and rude, the rest are obvious halfwits. the list of their problems is endless.I'll get in touch with some of the other ex... Read Full Review
Comments (2)Was this helpful?:
By : HawleyK
25 Feb 2011That's a fair review. I'm not an estate agent - my company manufactures plastics for car interiors. However I do understand that negative feedback can be really bad for a business - the least you...
Most horrendous company I ...
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1 Star Review
By : 'Anon6'
Services : Letting( As a Tenant )
Would you recommend ? : No
28 Oct 2010
People found this helpful5
Most horrendous company I have come across. Lived here for 6 months, all furniture was broken, asked numerous times to have it fixed, were only told we would not be charged for it, not when it would be repaired. Windows broken in stairwell, "secure entrance" broken - has lead to numerous break-ins... Read Full Review
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[[EDIT ORIGINAL START]] Nick ...
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1 Star Review
By : 'user'
Services : Letting( As a Tenant )
Would you recommend ? : No
24 May 2010
People found this helpful7
[[EDIT ORIGINAL START]] Nick is very rude and lacks any kind of people skills. Responds very poorly to tenants standing up for themselves-everyone I know says they are absolutely bloody useless and I'd have to agree with them. Be warned-they are ruthless and treat you like they are somehow doing... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Fully compliant and documented complaints procedure as per The Property Ombudsman and Letting Agent Registration Scotland. Copy available from our web site https://www.belvoir.co.uk/offices/dundee or from our office.
Last updated at 10/18/2019, 3:04:06 AM by allAgents
