Thank you for taking the time to write a review, however, I do feel this to be very unfair and wrongly written. In regards to the turnaround of staff, yes there has been a turnaround of staff but this is for the better. The two staff members that are in the office now are permanent and have been established since June 2016, and has helped bring a new lease of life into the office. Both members of staff are very polite and courteous to both their landlords and tenants. In respect of the comment made about our line Manager's number, it is true that we cannot give out his number as this is due to the fact it is a mobile number and will breach data protection, something we adhere to strongly at Connells. The failed response was due to our Manager having two days off as annual leave and you demanding a response within a unfair time for the information you require. Our phone calls are picked up promptly; however, if you ask for a particular person and they are on the other line it is out of our control. We also remained in a calm and professional manner throughout the conversation on 21st April 2017 whilst you shouted unnecessarily at a member of staff down the phone and were very rude to the Manager. The comment about our fees is again unfair as we are not only competitive but we certainly are not the most expensive on the market. Also, you were satisfied with the fee level at the start of the contract, 13 months ago.

Comments re staff turnover stands - I have had 4 different contacts in less than 12 months. Whether the changes are for the better only time will tell. Area Manager should have a business mobile and shouldn't use personal mobile for business purposes. There then would be no data breach. Area Manager should have cover in place when he is out of the office for planned absence. The world shouldn't stop because he is out of the office. Copy of a contract should be immediately available as its the basis of your service - ridiculous to suggest anything else. To say my timeframe was unfair is Connell's perception not mine. I expect much faster responses - in my business I have to. Comment stands. My experience of calling the Christchurch office is that the phone is rarely answered in a timely manner - in my office it is 3 rings - if at all. I accept if someone else is on the phone and I wish to talk with them , I can't however , I expect it to be picked up at the very least. The only way I can get any action from Connell's is to shout! There is no sense of urgency and appreciation of or understanding of my business. For example the Manager advised me that they couldn't tell me how long it was going to take to obtain the contract - this is unacceptable. Comment re the fees stands. At the time we agreed the fees Connell's sold me a service I they have failed to deliver. I added the cavaet that the fees were excessive for the service received to date - I stand by that.

Further to previous comments Stuart I am delighted to hear that this has now been resolved in an efficient and effective manner and that both parties are now happy with the outcome. Kind regards