Castles (Coventry)

Moved in within the last 6 months, Castles helped us through the moving in process brilliantly regardless of some issues that cropped up(completely out of their control). They have been very friendly, personable and helpful throughout our tenancy. Always quick to respond and happy to take calls ... Read Full Review

LANDLORD REVIEW - AVOID LIKE THE PLAGUE!! I will cut a very long saga short... - Castle rented and managed my property to working professionals as I was based in London. - After 6 months into the rental they advised me that the tenants had stopped paying rent, after several months I visited ... Read Full Review

WOULD DEFINITELY STAY CLEAR FROM CASTLES! unprofessional staff, extremely rude, lack of coordination and maintenance never seems to get done despite it being nearly a month asking to to fix the shower. (Maintenance staff knows less of maintenance than a layman). They grab your money but do not ... Read Full Review

Great letting agent. We rented a property through Castles for 2.5 years but recently moved out due to relocation with work. We never met our landlord but the move in process was smooth and any maintenance issues were responded to in a timely manner through Castles. We looked after the property and ... Read Full Review

I have been renting with Castles for 3 years. The service has been good and I have had nothing to complain about. They have notified the landlord quickly of any maintenance issues and informed me in advance of property inspections. I vacated a week ago due to a change of job and the left the ... Read Full Review

The worst agency in Coventry, they're liars, unprofessional and extremely rude. Students in particular please avoid renting a house from these people at all cost, as they will do anything to take your money and they will take months to fix problems within your house. BEWARE! Other than my own ... Read Full Review

Thank you very much. It was a pleasure to rent a house through your agency. Wish you good customers. Kind ... Read Full Review

We booked our student house for next year last month and the whole process has been quick, easy and straight forward for us. We would like to thank Castles particularly Pereen for helping us find the right house and for being extremely patient and supportive throughout the whole process, you were a ... Read Full Review

Very friendly, helpful, professional staff who are always willing to help and go that extra mile. Would highly recommend Castles not only to students but to families and working people looking for a property as well as landlords looking to rent their properties. We were seen to by Pereen last year ... Read Full Review

We have been renting our property for several years. As landlords we are happy with the way they manage the property and would highly recommend them. Our tenants have been in there for a few years now and Castles deal with any issues that arise ... Read Full Review

Rented a student property with them and received apalling service from incredibly rude and unhelpful staff who talk down to you like you're stupid purely because you're a student. I now have debt letters being sent to me for bills that were included in our contract, something they are being very ... Read Full Review

I rent house with my friends and agency very good. When we have problem they send someone to fix it very quickly. Pereen help us do bills and show us how to pay so it easy for us to do by ... Read Full Review

My friends & I rented our student property through Castles in both our 2nd & 3rd year. Our first property was 8 bedrooms however we down sized to 4 bedrooms in 3rd year as half our group went on placements. Both properties were of a high standard in good locations and a fair monthly rent. ... Read Full Review

Gave one star because zero wasn't an option. Appalling communication, numerous issues reported and ignored. The claim of property visits every three months is a complete fabrication, in six year I had no more than 3-4 visits, and any issues I reported went no further to the point I had to go ... Read Full Review

AVOID EVERYONE applied for a property on the 06.12.16, paid �240 for application, was told i may need a guarantor and they would let me know. I recieve an email on the 07.12.16 to state i do need a guarantor. Charlotte hayward said guarantor needs to come in to fill in form and pay �180 for ... Read Full Review

Encouraged me to apply paying 384p. under the false comment that the basin in the toilet will be changed before I move in since it was in very poor conditions. After I paid the fee, they changed their version to 1-2 weeks and a few days later they mention 3 weeks. I asked them to view the ... Read Full Review

Disgusting company. Do not do business with them you will lose money and time. Pereen is disrespectful*. You will no receive your deposit back as the company is not partnered with any deposit scheme or any other big company's that make sure they're doing their job. Beware of this ... Read Full Review

The worst estate agent in the world. All the staff are very rude and unprofessional. Lies all the time, never return a call. Even I went to the office, they still refuse to talk to me. Changed the contract after I paid the deposit and not return my deposit. They close at 6pm, but their manager ... Read Full Review

We moved into a property managed and let by castles. The washing machine, refrigerator, heater did not work from day 1. Despite repeated complaints the replacements were made after a month. We had to use freezing water in the month of march and still had to pay full rent. Everytime something had ... Read Full Review

Castle is one of worst agency I ever delt with. We have rent a property from this agency and after two and half years we decided to move and we request our deposit they show no interest of giving our money just excuses I would never recommended no one to this ... Read Full Review