I had booked an appointment to view a home with one of the representatives at Daniels Estate Agent. I was going to give them two-stars at first, to not seem bitter, but once I wrote this review out I realised how badly this estate agent performed for a potential customer. No address given, no work number given, no update of appointment cancellation, no call to apologise, no call to rearrange, missed out on property in the following days. Huge disappointment. Several days before the viewing the estate agent sent over details regarding the property, no new information, nothing that we couldn't find online already. Most importantly they failed to give the exact address of the property and the work contact number for the estate agent who had arranged to meet us. We ended up finding the property by doing guess work through looking at the picture displayed online and matching with the flat in real life. We waited for the estate agent, but he did not come. We called the office on the number provided, but they were closed. We somehow managed to find the number by diving deep into a google search and after trying several numbers we were finally redirected to the office. We were told that the estate agent, who had arranged to see us, was not on shift that day and no one would be coming to assist with the viewing as the owner was busy that day and the estate agent failed to inform us of the cancellation. I waited and expected a reply to rearrange when the representative would be back on the Monday; however, I did not get any call back to apologise or to even rearrange. I called on the Tuesday to find out that they had just taken the property off the market as they had found a buyer. The sales department need to have a strong look at how they treat potential customers. I suggest anyone who has gone through anything similar let them know, because it's a disgrace.