Letting Angels Ltd

I would strongly deter anyone from utilising this agency if they are attempting to rent a property. They are deceptive and, although they seem personable initially, have a terrible client base. I rented a property from them in early 2016. The property was in the middle of being renovated when I initially viewed it and they assured me that renovations would be completed by the time i moved in. They also stated that it would be fully furnished with a functional vacuum cleaner. Although renovations were completed when I moved in, there was a blanket of wood filings covering the floor. I attempted to vacuum clean them but the vacuum cleaner was in terrible condition and immediately short circuited, making my room stink of burnt plastic. My room also only contained a bed. There was no chest of drawers or wardrobe, hence not fully furnished. There was also no internet connection available. Internet was supposed to be included in the rent. I informed them of all these problems immediately. It took about 3 weeks for me to receive a functional vacuum cleaner and over a week for an internet connection to be set up. I also never received any additional furniture in my room despite being promised this for weeks on end. Moreover, the internet connection was absolutely deplorable. It was barely functional at best. During peak hours I would be incapable of logging onto the internet and even after peak hours the connection was incredibly slow, I could barely log onto Facebook. This issue was never resolved, despite contacting them a plethora of times. However, the worst of it all was the fact that i was forced to leave the property just two months into my tenancy because the landlord, Lettings Angels' client, decided to sell the place. I was on a short term contract so there was little I could do to dispute this decision legally. Lettings Angels also basically held my deposit money hostage. They stated that they would simply transfer my deposit over to a new property of my choosing, however, the caveat was that this property had to be under their catalogue. If I chose to go with another agency, it would have literally taken weeks for me to receive my deposit back, something that I couldn't afford because I was fresh out of uni and had only been working for a few weeks. I eventually had to settle for an extremely cramped studio apartment in a pretty rough area of Cardiff ( during my first week I had an encounter with a drugged up heroin user who wouldn't leave the foot of my door). The contract was also only supposed to be for 9 months, as was promised by one of the agency's employees. However, upon reviewing the contract it is actually for 12 months. I had to sign it because at the time I had no choice due to budget and time constraints. Sorry for this long diatribe, however, I do not recommend this agency at all. Cardiff has numerous great lettings agencies, but Lettings Angels isn't one of them.