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La Casa
4.1/5, 18 Reviews
78% Recommended
100% sales valuation accuracy
89% letting valuation accuracy
86% sales fee satisfaction
86% letting fee satisfaction
We have been successfully selling, letting and managing properties for several years.
"Have been living at a flat..."
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1 Star Review
By : 'Harry'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SE4
21 Feb 2017
People found this helpful1
Have been living at a flat which La Casa manage for about a year now. They're nice people, and overall nothing has been *really* awful about their service, but everything has been just a little bit rubbish. Cumulatively, it means I wouldn't recommend them to anyone. Steer clear. In the last year: - they didn't show up to our first house viewing on time - they didn't know a key clause was missing from their own contract (the length of the break clause); my girlfriend who's a lawyer had to point it out to them - they didn't show up to do the inventory on time - they didn't send us a copy of the inventory for a month (even though the deadline for us to challenge anything was two weeks after the inspection) - our boiler broke down and they took nearly two weeks to get it fixed - we wanted to switch from prepayment to a credit meter for energy, and they either didn't know or chose not to tell us that it was our right to do so (that's a basic bit of legislation any professional property management firm should know; we Googled it in ten seconds) - we've arranged three lots of minor repairs to things in the flat, and each time their workman hasn't arrived and we've had to reschedule (I'm writing this while waiting for a workman who hasn't arrived) - they've failed to keep in touch with us about repairs through various incompetent means. My favourite is chasing an email they were due to send us, only to find out they had actually sent it to themselves.
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By : Denise
13 Mar 2018Dear Harry, We do understand it has been quite some time since you posted your review. We wish to clarify some of the points that you raised during your rental at the property. --Tenancy Agreement-- The question was asked by you regarding a break clause, we use a copy of the National Association of Estate Agents approved tenancy agreement. --Inventory-- The inventory was done by a third party, We contacted the inventory clerk and she sent us confirmation that the inventory was sent to you on the 29th March 2016, the moving date was the 19th March 2016, (10 days after) This would not have prevented you from challenging anything on the report, which you did not raise any issues. --Boiler-- We contacted the landlords nominated contractors to repair the boiler, as soon as you reported the problem, the issues could not be repaired on the first visit. We arranged a second company to repair the next day but the engineer recommended replacing the boiler, therefore we contacted the landlord immediately. The landlord made a prompt decision to replace the boiler for a new one. The boiler company fitted the boiler in their first available slot. Access needed to be granted by you for the contractor to attend as you were not going to be in on the first appointment given, however you declined to give engineer access with keys. We are satisfied that the boiler was done in the quickest time possible. The time that the boiler was not working the landlord granted you financial compensation for the amount you requested. --Meter-- We always liaise tenant's requests to the landlord regarding any changes that need to be done at the property, the landlord advised that if possible, she did not want the meters changed over, however she did grant permission. --Dishwasher-- When the appointment was first booked, la Casa offered to meet the engineer to allow access, however this offer was not taken up. You said that you would be at the property up until 12 to give access for the contractor. The appliance was under warranty, therefore we had no control of the time which the warranty contractor would arrive, the company's call centre gave a generic time of between 9 am and 12pm. We were contacted in the morning by you to find out what time the contractor would be coming, we called the warranty company but they were not able to get hold of the contractor, we called you to let you know, however we were unable to get hold of you. When we finally got through to you, you told us that the engineer arrived, later that afternoon you informed us that you terminated the job and sent the engineer away as you had to go to work. The repair was completed the following week (as a part was ordered from abroad) when second access was given. A member of La Casa supervised the repair. We were pleased that the matter was finally resolved. We feel your comments you posted on the review (at the time you were waiting for the dishwasher contractor) you was clearly frustrated. We feel it was a miss representation of the facts, we felt it prudent to give a clear and concise breakdown of all the issues you raised. We were somewhat surprised that you went directly onto a review website without liaising any of the points with us directly. We are pleased that the tenancy continued well, despite all these points raised with no other problems. We do wish you all the best for the future.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 86% | £280,000 | £280,000 |
| Lettings | 89% | 86% | £427 | £2,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 8 | 0 | 2 | 3 | 2 | 0 | 1 | 0 | 1 | 1 |
Areas covered
- Brockley
- Catford
- CR0
- Lewisham
- SE12
- SE13
- SE26
- SE3
- SE4
- SE6
- SW2
Address
La Casa
62 Springbank Road, London, Greater London
SE13 6SN
02082974877
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 10:00 - 13:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Social Media
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Rankings
Latest Properties
No Property Found
No Property Found
Failed to organise the ...
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1 Star Review
By : 'Susan'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : N22
14 Apr 2022
People found this helpful0
Failed to organise the parking I had paid for - promised but failed to sort it. Now I am left with a £120 fine! I thoughts they’d be great, sadly ... Read Full Review
Comments (2)Was this helpful?:
By : La Casa
14 Apr 2022We are a property management company. Please check you information regarding the correct company information and remove this...
I had a meeting with the ...
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4 Star Review
By : 'Molly'
Branch : Lewisham, 62 Springbank Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
11 Jan 2018
People found this helpful0
I had a meeting with the director of the company to discuss options within the current property market.It was a useful meeting just to give me an insight as to what is available if I wanted to buy a property. I was impressed with his knowledge, the information he shared with me. The meeting was ... Read Full Review
Comments (0)Was this helpful?:
La Casa service is ...
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5 Star Review
By : 'Lucia'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE6
8 Nov 2017
People found this helpful0
La Casa service is outstanding. We went to La Casa after having a bad experience with a high street estate agent. La Casa staff is very friendly, approachable and very professional. They took time to explain the different services they offer and matched them to our needs and requirements. We would ... Read Full Review
Comments (0)Was this helpful?:
La Casa both managed my ...
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5 Star Review
By : 'Maurice'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE27
2 Nov 2017
People found this helpful0
La Casa both managed my rental property and recently helped in the sale of the same property. Their service, especially their attention to detail, have been the hallmarks of this small yet efficient company. They deliver their service with a personal touch, which has made the whole experience from ... Read Full Review
Comments on Agent Fees
Very competitive
Comments (0)Was this helpful?:
I popped into La Casa ...
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5 Star Review
By : 'Tom'
Branch : Lewisham, 62 Springbank Road
Services : 20
Would you recommend ? : Yes
Postcode : SE13
6 Apr 2017
People found this helpful0
I popped into La Casa yesterday for some advice on purchasing a first-time property and received some brilliant and perfectly tailored property advice. This included advice on locations for buying, financial options, mortgage advice and every other issue you could think of. Very nice service and ... Read Full Review
Comments on Agent Fees
The service I was provided with, as a first time buyer, was free of charge.
Comments (0)Was this helpful?:
I chose La Casa to sell my ...
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5 Star Review
By : 'Jane'
Branch : Lewisham, 62 Springbank Road
Services : Sales( As a Vendor )
Sold price : £280000
Would you recommend ? : Yes
Postcode : SE6
22 Feb 2017
People found this helpful0
I chose La Casa to sell my flat after looking at a few estate agents in the area and online. The warm welcome that I received when I first entered the office was echoed every time I contacted them or was contacted by them. Viv is such a great support and very knowledgeable. He gave great advice and ... Read Full Review
Comments on Agent Fees
excellent fees, much better value than other high street agents
Comments (0)Was this helpful?:
Have been living at a flat ...
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1 Star Review
By : 'Harry'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE4
21 Feb 2017
People found this helpful1
Have been living at a flat which La Casa manage for about a year now. They're nice people, and overall nothing has been *really* awful about their service, but everything has been just a little bit rubbish. Cumulatively, it means I wouldn't recommend them to anyone. Steer clear. In the last ... Read Full Review
Comments (1)Was this helpful?:
By : Denise
13 Mar 2018Dear Harry, We do understand it has been quite some time since you posted your review. We wish to clarify some of the points that you raised during your rental at the property. --Tenancy...
We are experienced landlords ...
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5 Star Review
By : 'Debbie'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE12
2 Feb 2017
People found this helpful0
We are experienced landlords and have known Viv for many years. He has always gone above and beyond to give us professional and knowledgeable advice. We have since used his company to let our properties and they are very up to date on the law and procedures which some of the bigger companies do ... Read Full Review
Comments on Agent Fees
Extremely reasonable
Comments (0)Was this helpful?:
Viv and the team at La Casa ...
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5 Star Review
By : 'Charlie&Anna'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
19 Apr 2016
People found this helpful0
Viv and the team at La Casa are extremely professional, honest, reliable and helpful people who clearly have a genuine interest in customer/ tenant satisfaction. We were so thankful for their support and guidance from start to finish with securing our first rented property in Hither Green and ... Read Full Review
Comments (0)Was this helpful?:
Selling house. A truly ...
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5 Star Review
By : 'eke'
Branch : Lewisham, 62 Springbank Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE6
8 Apr 2016
People found this helpful0
Selling house. A truly fantastic service. La Casa marketed and sold our property within 2 days. They guided us through to exchange and completion which was very stressful. Staff were on hand throughout and handled all queries professionally I cannot recommend them enough. ... Read Full Review
What agent could do to change your mind?
good
Comments on Agent Fees
good
Comments (0)Was this helpful?:
La Casa has provided an ...
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5 Star Review
By : 'MrUssher'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE27
4 Apr 2016
People found this helpful0
La Casa has provided an excellent service for me as a Landlord. I relocated abroad recently and La Casa have managed my property since. This has given me peace of mind and the service they deliver is very personalised. The team always aim to make you feel like a valued customer. Keep up the good ... Read Full Review
What agent could do to change your mind?
Very reasonable
Comments on Agent Fees
Very reasonable
Comments (0)Was this helpful?:
I have been working with La ...
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5 Star Review
By : 'Yoav'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE23
30 Mar 2016
People found this helpful0
I have been working with La Casa estate agent for few years. I am a land lord and have couple of flats that they are managing for me. I found them reliable, helpful and very professional. i am very happy with their service and will warmly recommend using their ... Read Full Review
Comments (0)Was this helpful?:
Very efficient managing ...
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5 Star Review
By : 'Robert'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13
24 Mar 2016
People found this helpful1
Very efficient managing agent. Good service that removes the anxiety of being a landlord. Recommended. Strong in checking the property & when needed managing difficult tenants. Have used for over 15 ... Read Full Review
What agent could do to change your mind?
Fees are reasonable for the service.
Comments on Agent Fees
Fees are reasonable for the service.
Comments (0)Was this helpful?:
La Casa is my No. 1 choice of ...
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5 Star Review
By : 'S'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Owner )
Rent PCM : £1525
Would you recommend ? : Yes
Postcode : DA9
18 Mar 2016
People found this helpful0
La Casa is my No. 1 choice of agent every time. They currently let and manage my property, I have let previous properties through them and I have sold property through them. The service I have received has been excellent throughout. They are an honest, approachable team of estate agents who pride ... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I have used la casa since ...
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5 Star Review
By : 'George'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Owner )
Sold price : £345
Would you recommend ? : Yes
Postcode : SE15
4 Mar 2016
People found this helpful0
I have used la casa since 2007 they rented my property and managed it till they sold it in 2014 I have only praise for thier knowledge expertise my tenants were also very happy with the management they helped me all the ... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Phoned agent in the morning ...
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1 Star Review
By : 'Olliecoise'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : SE12
12 Jan 2016
People found this helpful0
Phoned agent in the morning at 10:30 to enquire about a property and potentially arrange a viewing. Was told i would receive a call back 5:30PM I called to discover proeprty had been let (not a problem as an estate agent myself i understand properties go quickly) However when i asked the ... Read Full Review
Comments (1)Was this helpful?:
By : La Casa Ltd
1 Feb 2016Thank you for your feedback. We are sorry that this was not communicated to you in a manner that you felt appropriate. We put customer service on top of our list and will ensure that this does not...
My experience with La Casa ...
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5 Star Review
By : 'Beaver'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
20 Sept 2010
People found this helpful0
My experience with La Casa has been great. I found them very helpful. Issues with the property were dealt with promptly. ... Read Full Review
Comments (0)Was this helpful?:
Very unperfesional on every ...
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1 Star Review
By : 'easy'
Branch : Lewisham, 62 Springbank Road
Services : Letting( As a Tenant )
Would you recommend ? : No
18 Aug 2009
People found this helpful0
Very unperfesional on every level. Seem to loose payments for rent, and cash cheques 7 months after writter. All promises broken. countless problems with property, including damp, broken appliences, previous tennats rubbish and junk left in property. Been one year now and have almost had everything ... Read Full Review
Comments (1)Was this helpful?:
By : La Casa Ltd
19 Sept 2010Not sure who you are, we normally have rental payments paid monthy from all tenants on time and payments are forwarded to the landlord each month. The property you have described we have no such...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure. • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 www.tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 5/27/2022, 5:19:29 AM by allAgents
