The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.2/5, 25 Reviews
58% Recommended
67% sales valuation accuracy
83% letting valuation accuracy
70% sales fee satisfaction
70% letting fee satisfaction

Benjamin
By : 'AVOID'
Services : Sales(I sold a property using them)
Sold price : £281000
Would you recommend ? : Yes
Postcode : CF15
To be honest - not even worth one star - AVOID - really rude and unhelpful - do not return phone calls, told us terrible lies all the way through the process about the true position of the chain - claiming surveys were being done when our ( then ) vendor had not even found a property. Unfortunately we were buying and selling with them. On going sale collapsed and we had to pull out . Also lied to the other estate agents involved. Very Manipulative of our words and could not even piece together a proper response to our complaint letter- I was threatened with a CCJ if I didnt pay up on completion- even though I had spent literally hours on the phone trying to get the whole mess that they created sorted out. Male staff member crying on the phone when confronted about these lies - then another lie in the response complaint letter stating I swore at the agent - thus making him cry and hang up ! Unbelievable and unprofessional - buying or selling - yes they take good photos and upload to rightmove - but that is about the only positive of this company ! No customer service what so ever, Resulted in us pulling out of the sale after waiting around for 4 months.
They offered 0.75 % to match the other agent I was listed with at the time but as the saying goes - buy cheap - pay twice - certainly not worth the 0.75 %
By : Benjamin Churchill
11 Feb 2017Dear Ms Evans, Many thanks for taking the time to review our selling service. I find your review wholly unreflective of the facts. The contact you received from us was on a daily basis, for both the sale of your property and your onward purchase. Your claims regarding other agent's opinions and experience does not correlate with the conversations we have had with these agents about their experience of this transaction. I encourage you to raise your concerns to The Property Ombudsman Service and we will be delighted to comply fully with our extensive call logs, e-mail correspondence, recorded system notes and text messages, which wholeheartedly detail that we have gone over and above the levels of service expected from any agent during a buying and selling process. I would also like to confirm that your on going sale did not collapse as you state. You merely decided to withdraw from your purchase, despite the reassurance from all acting solicitors, that they were still able to work towards your requested time scales. The time scales which, incidentally, had been requested and confirmed in writing by your partner at the very start of the transaction. Something however, you choose to consistently ignore and make no reference to. I would further stand by the fact that we sold your property within 14 days of it being placed with us, despite it being listed with two other agents for almost a year and would take this opportunity to state, that our standard selling fee is much higher than the discounted fee you were offered, due to the fact that you wished to purchase a property through ourselves and also to match the fee you had already secured with the other two agents marketing your property. I am highly disappointed in your actions but, none the less, wish you all the very best in your new home, and stand by our service being both "excellent" and "brilliant" as stated by yourself in our e-mail correspondence.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 70% | £171,000 | £281,000 |
| Lettings | 83% | 70% | £525 | £950 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 1 | 4 | 5 | 4 | 0 | 1 | 1 | 1 | 3 |
Harry Harper Estate Agents
60 Albany Road, Cardiff, Cardiff County
CF24 3RR
02920310555




By : 'Amy'
Branch : Roath, 60 Albany Road
Services : Letting (As a Owner)
Sold price : £0
Rent PCM : £0
Would you recommend ? : Yes
Cannot recommend Harry Harper highly enough! Being a first time landlord with no idea on how to get started renting my property, they were and have continued to be super informative, supportive and always on hand to reassure & answer any questions I have. Even when the pressure was on with a tenant ... Read Full Review

By : 'Istvan'
Branch : Roath, 60 Albany Road
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : CF11
They made our life a living hell. We rented with them for 4 years on Taff Embankment and here are some of the issues we had to endure: - No hot water and heating for a month during winter. We spent Christmas without heating and hot water. - Water leaking through the ceiling and electrics ... Read Full Review








By : Sophie
25 Nov 2024This does not surprise me at all. We also had problems with the apartment they were renting and they were terrible at getting it sorted. However when they wanted more money they became extremely...


By : 'J'
Branch : Roath, 60 Albany Road
Services : Letting (As a Owner)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : CF24
Customer support was fantastic, and I couldn't be happier with the service provided to me. Benjamin was very helpful and knowledgeable, clearly an expert in his field, he very kindly donated an hour of his time to assist me and made sure everything was very clear and understandable. Much more ... Read Full Review
By : 'AJ'
Branch : Roath, 60 Albany Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : CF10
Appalling practice Del Boy would be ashamed of. Having made an appointment to meet with one of their agents to give an appraisal for market valuation for my apartment, I was appalled and horrified that they took it upon themselves to upload my property on to various portals with 10 yrs old ... Read Full Review
By : 'Jess'
Branch : Roath, 60 Albany Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CF15
Awful, the people are rude. The don't return calls, they don't come and fix anything and just generally as awkward as they can be for the sake of it. The houses are in a bad state. And anything just to get a few extra pounds. Iv moved out (which was a very painful experience) and I'm ... Read Full Review

By : 'Emily'
Branch : Roath, 60 Albany Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CF24
Cannot fault the service from start to finish. The process was set out and made very clear, updates were provided regularly and my move in completed very promptly. Fabulous team and will rent from them time and time ... Read Full Review

By : 'David'
Branch : Roath, 60 Albany Road
Services : Sales (As a Buyer)
Sold price : £171000
Would you recommend ? : Yes
Postcode : NP10
I have just had an offer accepted on a property that I viewed last Sunday. I was shocked that they were able to accommodate a Sunday viewing, no other agent that I rang offered me a Sunday so this was a very pleasant surprise. Benjamin showed us around the property and offered us his personal ... Read Full Review

By : 'Mrs'
Branch : Roath, 60 Albany Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CF24
Sita, was straight to the point to help me out, as she gave me great service and advice to look after ... Read Full Review
I came to speak to Sita last week, as she was so helpful and made me welcome as I am a landlord as am away most of the time and I was looking around to for a good letting agent. I was recommended from a family friend to go and see Sita, as you be able to advice me for the best option for me. So therefore I am happy to give my properties to Sita manage and look after as looked around few agents as was not the estate agent as more looking for the right person as found Sita. I would recommended Sita, to anyone who is looking to let or rent also sell even to buy properties go and speak to her as she will give you good advice and great service. many thanks to Sita, keep up the great work.

By : 'Zoe'
Branch : Roath, 60 Albany Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CF24
What Ben doesnt know about property isnt worth knowing. When I asked about the local market he was very knowledgable and was really helpful He really helped me with the growth of my property ... Read Full Review

By : 'Daf'
Branch : Roath, 60 Albany Road
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CF3
I rented a property through Harry Harper Estate agents for a little over eighteen months. Having had bad experiences in the past it was so refreshing to rent with them. From my initial viewing until the day I left the property the service was impeccable. My main contact was Ben who was always ... Read Full Review
Honest and upfront with all fees. Nothing was hidden from me so I knew exactly what fees I could incur.

By : 'the'
Branch : Roath, 60 Albany Road
Services : Letting (As a Tenant)
Rent PCM : £780
Would you recommend ? : No
Postcode : CF10
My problems began almost immediately when dealing with Harry harper. I was not given a parking permit to my own residence for several weeks meaning that I had to park 10 minutes from my home. The agents Benjamin and Jordan told me that it was nothing to do with them and that I should sort it with ... Read Full Review
By : Benjamin Churchill
27 Feb 2018Dear the chilled guy, Many thanks for taking your time to write a review. As you are aware with your own lack of returning a permit at the end of your own tenancy, until the permit is...
By : 'Sofia'
Branch : Roath, 60 Albany Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CF24
Harry Harper Estate Agents is staffed with helpful and highly-competent people. After having tried several other options, selling my house was proving to be extremely difficult; seeking the services of Harry Harper was the best decision I made during the process. They seamlessly took control of the ... Read Full Review

By : 'K-Chan'
Branch : Roath, 60 Albany Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CF37
Kai Chan Pontypridd NEW9 hours ago Sold my property with Harry Harper - to be honest, I had never used or heard of them before as my property is in Pontypridd and didn't know if they would stretch that far, but was recommended to give them a call. On first contact they were great! And to my ... Read Full Review
Very competitive fees
By : 'Tjay'
Branch : Roath, 60 Albany Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CF
Very happy with my service from Sita. So pleased to chat with her as she was extremely friendly and helpful. I can tell she was well knowledgeable and would 100% ... Read Full Review


By : 'Debbie'
Branch : Roath, 60 Albany Road
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : Yes
Postcode : CF35
I have been with this agency for over 10 years I have never had any issues I find them very reliable and efficient the cost of agency fees are reasonable I have had personal issues which I found they are very ... Read Full Review
I have been with this agency for over 10 years and I think it's reasonable
By : 'Fanta123'
Branch : Roath, 60 Albany Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CF5
Awful service, unorganised, unprofessional. Was meant to view a house, to which nobody turned up from the company to assist my viewing, to be told that they no longer worked there and my booking was lost! Reorganised for 2 days later, to have a message that morning that the house had been let out. ... Read Full Review
By : 'WELL'
Branch : Roath, 60 Albany Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CF5
I would like to say a massive thank you to Nathan Walker having sold our house in just over 3 days of it being on the market. The sale was smooth and every thing Nathan said he would do he did, despite our buyers trying numerous times to reduce there original offer. We were able to call him ... Read Full Review
We paid 1% fee which was well worth the money.
By : 'Johnathan'
Branch : Roath, 60 Albany Road
Services : Mortgages (I got a mortgage through them)
Would you recommend ? : Yes
Postcode : CF10
As I was buying my first house, I didn't really know what to do... after viewing a few properties with many agents in Cardiff, Harry Harper really stood out. Jordan was very helpful and explained what I needed to do to buy with a friendly disposition. I was put in touch with their mortgage advisor ... Read Full Review

By : 'AVOID'
Branch : Roath, 60 Albany Road
Services : Sales (As a Vendor)
Sold price : £281000
Would you recommend ? : Yes
Postcode : CF15
To be honest - not even worth one star - AVOID - really rude and unhelpful - do not return phone calls, told us terrible lies all the way through the process about the true position of the chain - claiming surveys were being done when our ( then ) vendor had not even found a ... Read Full Review
They offered 0.75 % to match the other agent I was listed with at the time but as the saying goes - buy cheap - pay twice - certainly not worth the 0.75 %
By : Benjamin Churchill
11 Feb 2017Dear Ms Evans, Many thanks for taking the time to review our selling service. I find your review wholly unreflective of the facts. The contact you received from us was on a daily basis, for...
By : 'LisaSimpson123'
Branch : Roath, 60 Albany Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : CF
I was very keen to view a particular property as it seemed like brilliant value for money. They were quick to book us in for a viewing. However, when we went to the viewing, I found that the agent was absolutely useless at answering my questions (even basic things such as the monthly rent!) and she ... Read Full Review
They seem fairly standard for the area but they want you to pay cash which seems ridiculous
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Last updated at 6/27/2017, 7:53:37 AM by allAgents