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Darlington, DL3
2.1/5, 7 Reviews
17% Recommended
75% sales valuation accuracy
67% sales fee satisfaction
Nick and Gordon Carver Residential is an award winning Estate Agents and Property Consultants providing the highest level of professional service. As well as selling houses we also offer independent mortgage advice, surveying and free valuations throughout County Durham, Tees Valley and North Yorkshire.
"My property was on their..."
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1 Star Review
By : 'Nimdy'
Services :
Sold price : £192000
Would you recommend ? : No
Postcode : DL2
8 Feb 2017
People found this helpful0
My property was on their website for several weeks but you could not find it using the village name or the correct number of bedrooms, which in my opinion is not providing the service you are paying for. It took several phone calls to get this resolved and within an hour of it being resolved I had a viewing from the people who eventually purchased the property. Would not recommend them at all but I fear that a lot of estate agents are the same, I think we need a big player to come in and shake things up.
Comments on Agent Fees
Very expensive for what they provided.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 75.00% | 67.00% | £105,000 | £247,500 |
Address
Nick & Gordon Carver
14 Duke Street, Darlington, County Durham
DL3 7AA
01325 357 807
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Nick & Gordon Carver Branches (View All 6)
Would definitely recommend ...
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5 Star Review
By : 'Trisha'
Services : Sales( As a Vendor )
Sold price : £247500
Would you recommend ? : Yes
Postcode : DL1
26 Mar 2025
People found this helpful
Would recommend this company. Used recently to sell my property and I am very impressed with the whole process. Staff I had dealings with were friendly and very approachable. Got a good price and they had a part to play with that in good negotiations. Sonia Walton, who did the appraisal, was... Read Full Review
Comments on Agent Fees
Very fair price.
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Dreadful estate ...
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1 Star Review
By : 'Diane'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DL2
13 Feb 2023
People found this helpful0
If you want a professional, competent and friendly service, I suggest you DO NOT use Carvers! We will never ever use their services... Read Full Review
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What can I say, 15 years ...
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5 Star Review
By : 'Samantha'
Services : Sales( As a Vendor )
Sold price : £105000
Would you recommend ? : Yes
Postcode : DL1
9 Sept 2022
People found this helpful0
What can I say, 15 years being a conveyancer and only once have I had a transaction worse than the sale of my house. But Jo and Val and the team were truly excellent in keeping me calm and reassuring me we would get there. From the initial valuation to viewings, and the offer I cannot fault... Read Full Review
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Carvers Estate Agents in ...
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1 Star Review
By : 'Mr.'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DL3
30 Nov 2019
People found this helpful7
Carvers Estate Agents in Darlington I found to be wholly incompetent, untrustworthy and dishonest in their lacklustre, faltering and unprofessional conduct. With an eye only on their fee they did the very minimum to sell the property in their charge, choosing to actively market the property only... Read Full Review
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Extremely poor customer ...
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1 Star Review
By : 'Charlie'
Services : Sales( As a Buyer )
Sold price : £65
Would you recommend ? : No
Postcode : DL1
21 Jul 2017
People found this helpful2
Extremely poor customer service to the point it's just plain rude. We are first time buyers who were told we were wrong about a number of things because we aren't used to this. Surely if that was be case you would talk the customers through it? Also they are very slow at issuing updates, there... Read Full Review
Comments on Agent Fees
Average
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My property was on their ...
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1 Star Review
By : 'Nimdy'
Services : Sales( As a Vendor )
Sold price : £192000
Would you recommend ? : No
Postcode : DL2
8 Feb 2017
People found this helpful0
My property was on their website for several weeks but you could not find it using the village name or the correct number of bedrooms, which in my opinion is not providing the service you are paying for. It took several phone calls to get this resolved and within an hour of it being resolved I had... Read Full Review
Comments on Agent Fees
Very expensive for what they provided.
Comments (0)Was this helpful?:
Terrible customer ...
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1 Star Review
By : 'Bex_81'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DL2
22 Jul 2013
People found this helpful5
Terrible customer service! Called to ask for a valuation of our home, as my partner and I both work full time and work a good distance from where we live, we asked for a weekend valuation to be told bluntly that they do not offer valuations on weekends. I then asked if it were possible to have... Read Full Review
What agent could do to change your mind?
The estate agent is supposed to be providing a service, why should I drop patients to leave work early, let alone take my precious time off for them to visit my house for 30 minutes to an hour to tell me what price my house is worth! Several other estate agents said I\'m really sorry we no longer value on weekends but I will speak with my manager and see what we can do, they go back to me in minutes saying that they can do 6.30pm on a weekday night. It is little things like this that show which agents care about customers and customer service!
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Complaints Procedure
We aim to give all our clients the very best service, however if you have not been happy with our service please call us on 01325 357807 or email sales@carvergroup.co.uk, so we can resurrect the problem.
Last updated at 6/1/2015, 9:18:37 AM by allAgents
