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The Letting Co Falkirk
3.1/5, 13 Reviews
54% Recommended
63% letting valuation accuracy
67% letting fee satisfaction
No Description Found
"Unprofessional, deceitful,..."
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1 Star Review
David
By : 'Val'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : FK3
27 Jan 2017
People found this helpful10
Unprofessional, deceitful, inconsiderate. I was a landlord who contracted with the Letting Co last year. As soon as I agreed on the let, it was nothing but problems. Never answered any phone calls, had to physically go to the office to get anything done. I was asked to pay VAT (the contract stated '€˜all agency fees are VAT free'€“ I was told it was a mistake in the contract and waited four months for a new one -€“ nothing was corrected). - Tenants were not checked properly, I was given false information about their status, if I had been told the truth I would have not agreed on the let. - The plumber was called to the property without asking my consent first (I had a contract with British Gas for any plumbing works, and therefore all breakdown costs would have been covered), the money was deducted from rent -€“ no invoice/receipt or explanation was given to me. - I have never received any receipts, for any financial deductions. - No house inspections were carried out. - I asked the Agent if he could arrange a Gas Certificate, I was told it would cost £55.00, but he deducted £80.00 – probably the most expensive you can get, no explanation, as always. - On one occasion, there was money deducted from rent by ‘mistake', it took me four months, and involvement of my solicitor to get the money back. - When I realised what was happening, I requested the termination of the Tenancy as per notice period (the Letting Agent tried to charge me double the price for the Notice to Quit – when I should have not paid any according to the agreement -€“ but, the Agent just deducted the money from the rent). - When the Tenants left, the Agent decided it was not even necessary to inform me about it, I learned about it, by visiting the office a week later. The Deposit money was returned to Tenants, before I even had a chance to see the property. It was left with about thirty nail holes in the walls, ripped wall paper, rent arrears, dog hair everywhere, and some of my furnishings missing (the Letting Agent did not even notice it, during his final inventory). I even had to pay for a special uplift of the garbage left by the Tenants. I was later told that my missing belongings were returned to Letting Agents office and he promised in his letter to deliver them to my solicitor office – I am still waiting nearly a year later. - I tried to complain to Property Ombudsman and Landlord Accreditation Scotland about the service I received (their logos were on The Letting Co Windows, and in his Brochure -€“ and still available to view on the Company Facebook Page). - Both Organisations informed me that The Letting Company" is not, and, has never been a member, and is not accredited by them. I was promised a professional service and peace of mind €- all I received was false promises and problems, my advice to everyone thinking about using them is: stay as far away as possible from The Letting Co in Grangemouth.
Comments on Agent Fees
Average, but if you add the money deducted by 'mistake', fees work out as very high.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 63% | 67.00% | £395 | £850 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 4 | 3 | 2 | 2 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- Central Scotland
- Falkirk
- fk1
- Stirling
Address
The Letting Co Falkirk
7 York Lane, Falkirk, Stirlingshire
fk3 8bd
01324 486888
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 00:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 10:00 - 16:00
- 10:00 - 16:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Happy ...
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4 Star Review
By : 'tenant'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : FK1
27 May 2019
People found this helpful1
Having rented from this company for just under 2 years I can happily recommend them as a landlord. I was very happy with the house I rented. Had some issues at the start setting up rent payments they insist all payments are direct debit or standing order. I was used to going in to my last agents ... Read Full Review
Comments on Agent Fees
I didn’t have any fees
Landlord - 3 ...
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5 Star Review
By : 'A2'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Owner)
Sold price : £65000
Would you recommend ? : Yes
Postcode : FK
27 May 2019
People found this helpful2
As a landlord i have seen a previous tenants review i can only give my point of view. There are time (as fellow landlord reading this will know) where repairs are reported that you feel the tenant should be addressing or you simply are under no obligation to fix( the grass is getting long am i ... Read Full Review
Comments on Agent Fees
Same as most other agents - cheaper than national companies
Happy ...
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5 Star Review
By : 'Ryan'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Owner)
Rent PCM : £425
Would you recommend ? : Yes
Postcode : FK6
24 May 2019
People found this helpful2
I have used The Letting Co to rent my property for around 5 years now and cannot recommend them enough. During this time I have had 3 different tenants, 2 have been excellent and stayed for years with no issues. However the only slight problem I have had was one bad tenant (Which was ... Read Full Review
Comments on Agent Fees
Seems very competitive compared to other local agents.
Avoid at all ...
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1 Star Review
By : 'Darren'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : FK2
17 Jan 2019
People found this helpful1
I would not recommend using The Letting Co Grangemouth, never have I dealt with someone so unprofessional! David frequently misses appointments and when asked why, he is deliberately awkward. He didn't bother to let me know he wasn't going to be at the arranged time and made no ... Read Full Review
Unprofessional - Do Not ...
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1 Star Review
By : 'A'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : FK4
15 Jun 2018
People found this helpful4
This is not a positive review, and if i could have, this review would have been rated as 0 stars out of 5. I have put this review on in the hope that this saves any other family from going through this process and upset, and all I can recommend is that no one uses David Richardson or The Letting ... Read Full Review
Hhhhmmm, where do I start? ...
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1 Star Review
By : 'HonestJohn'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Owner)
Rent PCM : £500
Would you recommend ? : No
Postcode : FK3
23 Jun 2017
People found this helpful13
Hhhhmmm, where do I start? Rather than a long review here is an honest list of good and bad points of the Letting-co Good -Finds tenants quickly -Friendly Bad -Is abysmal at replying to emails/calls -Never carries out property inspections. I have been a landlord and my family have ... Read Full Review
Comments on Agent Fees
Average - however after being scammed for a considerable amount of money I would say terrible
By : Honestjohnishonest
5 Jan 2017I am so glad that someone else said it. I have had the exact same experience with that company or David I should say. It has been awful.. I was a tenant with him until recently and trying to get him...
Where do I start? Too many ...
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1 Star Review
By : 'Elaine'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : FK4
2 Mar 2017
People found this helpful8
Where do I start? Too many problems to mention. Unprofessional, bad or should I say no communication unless hounded. Did one inspection in 2 years on my father in laws property which had to be asked for on many occasions. Asked for a second one after an old neighbour of my father in laws had ... Read Full Review
Unprofessional, deceitful, ...
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1 Star Review
By : 'Val'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : FK3
27 Jan 2017
People found this helpful10
Unprofessional, deceitful, inconsiderate. I was a landlord who contracted with the Letting Co last year. As soon as I agreed on the let, it was nothing but problems. Never answered any phone calls, had to physically go to the office to get anything done. I was asked to pay VAT (the contract ... Read Full Review
Comments on Agent Fees
Average, but if you add the money deducted by 'mistake', fees work out as very high.
This is the worst agency I ...
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1 Star Review
By : 'Jane'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Tenant)
Rent PCM : £475
Would you recommend ? : No
Postcode : FK6
5 Jan 2017
People found this helpful7
This is the worst agency I have ever been with. * is nice and friendly, making you feel at ease, thinking that it will be a great company. I quickly realised (when it was too late) that it was the worst decision ever made. He never replied to emails or calls. I spent months trying to get him ... Read Full Review
Comments on Agent Fees
Bad, nothing is worth it.
First time landlord and i was ...
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5 Star Review
By : 'Willy'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Owner)
Rent PCM : £495
Would you recommend ? : Yes
Postcode : FK3
10 Oct 2014
People found this helpful3
First time landlord and i was really impressed in the way the company lead me stage by stage through the letting process. they supplied me with loads of excellent written material along with taking the time to explain all my obligations. They took control of every process and kept me in the ... Read Full Review
Comments on Agent Fees
very happy with the price i paid
Renting for the first time i ...
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5 Star Review
By : 'Tom'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : FK1
22 Sept 2014
People found this helpful3
Renting for the first time i was really impressed by the way the letting co explained the process of letting. They provided me with free information packs and explained my rights as tenant. I have had no problems in the property i am in and have founds the agents to be fair and honest with a great ... Read Full Review
The Letting Co, now manage 2 ...
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5 Star Review
By : 'Mr'
Branch : Falkirk, 7 York Lane
Services : Letting (As a Owner)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : FK2
2 Sept 2014
People found this helpful2
The Letting Co, now manage 2 of my properties i have in Falkirk. I found them to be very helpful, prompt in their communication and very easy to deal with. I renovated one of the properties and was very impressed that in their final invoice was copies of the invoices of the workmen they used. A ... Read Full Review
Comments on Agent Fees
Very competitive, and what they quoted is what they charge. Very transparent service
Having tried numerous agents ...
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5 Star Review
By : 'Scott'
Branch : Falkirk, 7 York Lane
Services : Letting (Property Management)
Rent PCM : £475
Would you recommend ? : Yes
Postcode : FK2
13 Aug 2014
People found this helpful2
Having tried numerous agents in the area (mainly over priced estate agents and lawyers offices) . I was glad to have come across a specialist letting agency. Living in NZ. on the other side of the world i have no option to put complete trust in an agent. The Letting Co have from day one been honest ... Read Full Review
Attached Files
Comments on Agent Fees
The Letting Co charged me £150 set up fee and 10% management fee. Unlike agents i have used in the past there were no other costs even for inventories, contacts, inspections, advertising. I was also surprised to find there was no up front fees to me as a landlord. any fees were payable once the property was let and they were deducted from the first months rent. A refreshing way of doing business!
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