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Blue Residential
4.4/5, 52 Reviews
87% Recommended
88% sales valuation accuracy
89% letting valuation accuracy
86% sales fee satisfaction
86% letting fee satisfaction
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"Shocking, had to leave our..."
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1 Star Review
Carol
Jane
By : 'Jordan'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : LS20
26 Oct 2016
People found this helpful0
Shocking, had to leave our tenancy early due to events out of our hands that could have led to health and safety issues and we were seemingly penalised for it. Originally quoted around �200 for leaving early, this were later upped to 475, two weeks before we were due to hand the keys in.. even though they took 480..! Couldn't believe it.. The person I spoke to in the office didn't know the correct price and corrected herself twice.. quoting �400 to begin with.. leaving us short for renting another house and hard up money-wise.. Didn't help or advice in the slightest but just said take it up with the landlord Feels like we have been made an example of only because we left our tenancy early due to my partner being pregnant, that could have lead to fall risks on steep stairs, so we had no other option.
Comments on Agent Fees
Extortionate. Originally quoted £200 to cancel tenancy.. then £400..then £475.. In the end they took £480.
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By : Dan
28 Oct 2016Having read your review it has left us all a little dismayed. We have tried, in vain, to explain a straightforward process on a number of occasions but there must come a point where you accept some responsibility. That said, we take your comments seriously and as such here is an overview. This was simply a change in your own circumstances and your confidence in the property because of that change. There was no issue with the tenancy, the landlord or the property which has now gone on to be successfully re-let. Your tenancy was not due to end until March 2017. You contacted us on the 17th September to explain that you wished to terminate your tenancy early. Your partner had become pregnant and did not feel comfortable with having two flights of stairs. The landlord was gracious enough to agree to this subject to his relet costs being met. This is something he did not have to agree to given the tenancy. We fully understood your choice in this matter and a senior member of staff contacted you and spoke to your partner on Monday 19 September to explain that as you were still in tenancy you would have to pay the landlords relet costs. In essence this would release you from the tenancy agreement leaving the landlord no worse off than he would have been should you have fulfilled your obligations. Similarly from your point of view you would be allowed to released from the tenancy and the obligations of paying rent until March 2017 which would have amounted to in excess of £2,000. The landlord also agreed not to charge you for the days between your departure and the new tenant taking residence which he was entitled to. Clearly from a cost exercise undertaking this benefitted you financially and also benefitted you given your new change in circumstances. Your partner was fully aware and accepting of this. The landlords costs have, and always been £400 + VAT. This accounts for your confusion over £400 and £480 which are essentially without and with VAT figures. Your partner specifically asked us to seek the landlords permission to take the fees from the bond so she clearly understood the process. At no time has any other fees been mentioned. There has been no quoting. £200 is not a fee that we charge for anything. We subsequently relet the property promptly and encouraged the new tenants to move in earlier than they originally wanted to save you yet more rent. Upon securing a new tenant, the senior staff member called your partner to run through departure dates. At that point your partner was reminded of the amount of the fee deduction and the conversation of the 19th of September was referred to again in which she acknowledged that the sum was being deducted from the deposit which the landlord was holding not ourselves. This brings us to your returning the keys, whilst three other members of staff and myself were in the office. You suddenly voiced the first open issue/concern with the amount paid. This is despite all the conversations had with your partner. The same senior member of staff who had spoken to your partner happened to be in the office and explained to you again. This was the third explanation of the fees. At no time has any other fees been mentioned. There has been no quoting. £200 is not a fee that we charge for anything. Positively, clearly you have enjoyed living in the property during the tenancy (prior to your circumstances changed) and your landlord had been a good landlord. Your rent was paid on time and with exception to the deduction for the bond there was no other issues or concerns raised. We have re-let to fantastic tenants who have seen the same positive aspects in the property you originally saw. Ironically the two members of staff that you have give one star to, Carol and Jane, had limited roles in the process ! Jane took you round the property initially on the viewing, which you then applied for. Carol spoke to either your mother or your partners mother about the fees. Again, this was a positive conversation without any concern raised relating to the process. Neither staff member were involved in any other aspect. We are a local and independent agent that has just celebrated 12 years of a successful trading and having just been awarded a gold winner from all agents for being the best letting agent in Guiseley. It has taken us 12 years of hard work to earn our reputation. We have a positive track record of long standing good quality landlords and retained good quality tenants. It is disappointing to us that you have not fully understood the process and how you have benefitted from it. However, we wish you all the best for the future and hope that you can see the realities of what has been undertaken on your behalf and judge us on these aspects.
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Latest Reviews
Angry customer 81
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88.00% | 86% | £87,250 | £370,000 |
| Lettings | 89% | 86% | £325 | £890 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 18 | 1 | 7 | 5 | 7 | 0 | 13 | 0 | 0 | 1 |
Address
Blue Residential
86 Otley Road, Guiseley, West Yorkshire
LS20 8BH
01943 876888
Opening Hours
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- Friday :
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- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
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Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Another customer with an ...
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1 Star Review
By : 'Angry'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : BD17
22 Aug 2021
People found this helpful0
Another customer with an outstanding deposit! I left the property mid May and have used them again for my current place. This was before I realised they were a bunch of cowboys. Still no deposit back after 3 months despite leaving the apartment in a better condition than I moved in and ... Read Full Review
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A company that holds your ...
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1 Star Review
By : 'Saad'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £475
Would you recommend ? : No
Postcode : BD9
19 Mar 2021
People found this helpful2
I was a blue residential tenant for just over two years. During my tenancy I was never a single day delayed with my rental payments. I hope BR confirms this in their response. I gave my 30 days notice to BR as per the contract and vacated the property before the agreed dates and even called ... Read Full Review
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Absolutely wonderful... Jane ...
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5 Star Review
By : 'AILEEN'
Branch : Guiseley, 86 Otley Road
Services : Sales (As a Buyer)
Sold price : £122000
Would you recommend ? : Yes
Postcode : LS29
17 Feb 2021
People found this helpful0
Absolutely wonderful... Jane Vale in Guiseley office constantly communicated with me all the way through the process, kept me calm and was very supportive. I wouldn't have got through it without her. Thank you so much. Love my new property very ... Read Full Review
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Kept part of my deposit and ...
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1 Star Review
By : 'Marty'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS28
22 Nov 2020
People found this helpful0
Blue Residential kept part of my deposit for petty reasons despite acknowledging that we had looked after the property during our tenancy. I didn't question it as i just wanted my refund back quickly, since it had already taken several weeks for them to tell me how much I'd be ... Read Full Review
Comments (1)Was this helpful?:
By : Dan McCaul, Sales Director, Blue Residential
23 Nov 2020We are always very suspicious about reviews that are vague. If you are happy to review us openly then the least we expect is the ability to properly respond to your concerns. This is a matter that...
Tenant ...
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5 Star Review
By : 'James'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LS20
1 Mar 2019
People found this helpful2
I have recently rented a property through blue and the service has been fantastic. Since living in the property i have had a few issues that have been dealt with quickly and nothing had been much trouble. I am in the industry myself so know what to expect with service but Jane and Carol have ... Read Full Review
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Both Angela and Jane were so ...
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5 Star Review
By : 'Alison'
Branch : Guiseley, 86 Otley Road
Services : Sales (As a Buyer)
Sold price : £172
Rent PCM : £600
Would you recommend ? : Yes
Postcode : LS29
30 Jun 2017
People found this helpful0
Both Angela and Jane were so lovely to communicate with both as a tenant and during the process of purchasing the property. They provided relevant information in a friendly and concise manner that was also understandable amongst the legalities that accompany property management. They returned phone ... Read Full Review
Comments on Agent Fees
good
Comments (0)Was this helpful?:
Blue have been supportive and ...
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5 Star Review
By : 'Landlord'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LS20
18 May 2017
People found this helpful0
Blue have been supportive and responsive towards us throughout the letting process. In particular, everyone has been courteous and has kept us up to date via text messages and phone calls. All staff have been friendly and helpful. We would recommend Blue to any landlord and look forward to working ... Read Full Review
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We took possession of the ...
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5 Star Review
By : 'Hobby'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £395
Would you recommend ? : Yes
Postcode : BD9
21 Apr 2017
People found this helpful0
We took possession of the property in January in very difficult circumstances for me and my partner. They were sympathetic and understanding and always very helpful. Once we said we wanted the property they did their upmost best to get it ready as soon as possible. Which was over the Christmas ... Read Full Review
Comments on Agent Fees
Excellent fee no hidden costs we were told at being what they were
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Jane and Angela are both ...
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5 Star Review
By : 'Simon'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LS19
6 Apr 2017
People found this helpful0
Jane and Angela are both excellent I speak to them both on the telephone and in the branch and they are always happy and smiling. The BTL properties they have found for me have been excellent as is the tenant placement service. I would recommend to anyone wanting to buy , sell or let to speak to ... Read Full Review
Comments on Agent Fees
The fees are very fair for the excellent service
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Dan was friendly, ...
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5 Star Review
By : 'Edem'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £325
Would you recommend ? : Yes
Postcode : BD5
25 Nov 2016
People found this helpful0
Dan was friendly, professional and knowledgeable about the property which he showed me around. He answered all my questions and was overall very good . Angela was very professional and thorough when going through the documents to sign adding a touch of humour. Both representatives were an asset to ... Read Full Review
Comments on Agent Fees
Application fee was moderate and I could pay by bank transfer
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I walked into blue ...
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5 Star Review
By : 'Matthew'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £495
Would you recommend ? : Yes
Postcode : BD10
20 Nov 2016
People found this helpful0
I walked into blue residential in Guiseley this morning to collect my keys, and was greeted by a very smart and friendly lady by the Name of Jane, she was wonderful, and very helpful. I have always owned and this is the first time I have rented. the experience was great and no trouble at all, I ... Read Full Review
Comments on Agent Fees
good
Comments (0)Was this helpful?:
Having used Blue to both ...
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5 Star Review
By : 'PS_Otley'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Owner)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : LS20
18 Nov 2016
People found this helpful0
Having used Blue to both purchase and manage a rental we have found the team to be friendly proffessional and efficient. The service provided is first class and I would have no hesitation in recommending this agency. Special mention to Jane and Carol for their continued professional ... Read Full Review
Comments on Agent Fees
I have found the fees to be competitive with others and offer value for money.
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Shocking, had to leave our ...
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1 Star Review
By : 'Jordan'
Branch : Guiseley, 86 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS20
26 Oct 2016
People found this helpful0
Shocking, had to leave our tenancy early due to events out of our hands that could have led to health and safety issues and we were seemingly penalised for it. Originally quoted around �200 for leaving early, this were later upped to 475, two weeks before we were due to hand the keys in.. even ... Read Full Review
Comments on Agent Fees
Extortionate. Originally quoted £200 to cancel tenancy.. then £400..then £475.. In the end they took £480.
Comments (1)Was this helpful?:
By : Dan
28 Oct 2016Having read your review it has left us all a little dismayed. We have tried, in vain, to explain a straightforward process on a number of occasions but there must come a point where you accept some...
The service we received from ...
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5 Star Review
By : 'Nicole'
Branch : Guiseley, 86 Otley Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : LS25
10 Oct 2016
People found this helpful0
The service we received from Blue Residential was exceptional from start to finish. We experienced several hiccups along the way with the Solicitors but Jane got involved on our behalf and kept us updated at every opportunity. She was very professional, friendly and understanding throughout. I ... Read Full Review
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We have received excellent ...
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5 Star Review
By : 'Rebecca'
Branch : Guiseley, 86 Otley Road
Services : Sales (As a Vendor)
Sold price : £225000
Would you recommend ? : Yes
Postcode : LS19
10 Oct 2016
People found this helpful0
We have received excellent service from Blue Residential, right from the initial visit to look at the house to the day of completion. We decided to go with this company because of the friendly and informative assessment Angela did (compared with other estate agents who visited) and because of the ... Read Full Review
Comments on Agent Fees
Very competitive (the cheapest offer we had) and a good service received for the fees.
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Jane proved to be a very ...
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5 Star Review
By : 'Jo'
Branch : Guiseley, 86 Otley Road
Services : Sales (As a Buyer)
Sold price : £217000
Would you recommend ? : Yes
Postcode : LS20
2 Oct 2016
People found this helpful0
Jane proved to be a very professional and helpful agent during the purchase of our new home . She kept in touch regularly with all parties involved and helped move the sale along to complete in a very timely manner. All the staff I spoke to at Blue Residential were very helpful . I would ... Read Full Review
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Cannot say enough positive ...
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5 Star Review
By : 'Daniel'
Branch : Guiseley, 86 Otley Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LS20
21 Sept 2016
People found this helpful0
Cannot say enough positive words about how Jane dealt with the sale of my property, she kept me fully up to date every step of the way, was always available and returned calls. Superb service and much ... Read Full Review
Comments on Agent Fees
I'd say the fees were fair.
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Jane was positive, ...
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5 Star Review
By : 'Mrs'
Branch : Guiseley, 86 Otley Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : LS29
13 Sept 2016
People found this helpful0
Jane was positive, considerate, punctial, and kept me informed at all times during all of the transaction. All with a sense of humour and ... Read Full Review
Comments on Agent Fees
good
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We were very impressed with ...
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5 Star Review
By : 'Linda'
Branch : Guiseley, 86 Otley Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LS29
12 Sept 2016
People found this helpful0
We were very impressed with the efficient service received from Blue Residential. They found us a Buyer for our property within 3 months and they oversaw the sale process, to ensure that it ran smoothly. They also gave advice and were friendly and helpful. We would definitely recommend them ... Read Full Review
Comments on Agent Fees
We had to pay the minimum fee of £1,500, which was what we were expecting for the service we received, and slightly less than we would have had to pay with another Agent. Blue Residential carried out all the Viewings and arranged for the keys to be handed over to the new occupiers. It was easy to contact them and they responded quickly to queries.
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Fantastic service from Angela ...
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5 Star Review
By : 'Simon'
Branch : Guiseley, 86 Otley Road
Services : Sales (As a Vendor)
Sold price : £370000
Would you recommend ? : Yes
Postcode : LS20
12 Sept 2016
People found this helpful0
Fantastic service from Angela and Jane at Blue. Very good communication; Angela always answered our queries very promptly and seemed really good at co-ordinating the whole process. Would certainly recommend ... Read Full Review
Comments on Agent Fees
Very competitive prices
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Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
