The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.2/5, 25 Reviews
84% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction

Lorraine
By : 'Melissa'
Services : Mortgages(I got a mortgage through them)
Sold price : £235000
Would you recommend ? : Yes
Postcode : LL31
We wouldn't like to thank all the staff at the Abergele branch. Everyone we dealt with were more than helpful on many occasions from helping us find a property, to the mortgage application and insurances. Lorraine Kenny was out mortgage advisor who's service was exceptional and would recommend her to anyone looking for a mortgage. She found us the best deal on the market which was a lot cheaper each month than what we expected for hebsize of our mortgage. She completed all of our help to buy forms for us on our behalf and kept us updated every step of the way. She made applying for our first mortgage a delight and I would recommend and deal with Lorraine in a heart best. Thank you so much.
Well worth the fee as mortgage was sorted in a few days and got to view the whole market as opposed to one lender at our local bank.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 50% | £84,000 | £235,000 |
| Lettings | 50% | 50% | £525 | £750 |
Reeds Rains
38 Market Street, Abergele, Conwy
LL22 7AA
01745 832150

By : 'J.B.'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LL22
This was my first time as a landlord, so I was looking for guidance with all aspects of letting a property. The office looked inviting and I found the staff very helpful, arrangements were made to view the property and guidance given as to what I should do next. I was informed of my legal... Read Full Review
Enough.


By : 'Anthonio'
Services : Letting (As a Tenant)
Rent PCM : £525
Would you recommend ? : Yes
Postcode : LL22
Toby got us in to our home ASAP just before Christmas. Quality estate agent along with Dan. Couldn't have asked for... Read Full Review
Good

By : 'Aaron'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LL28
Thanks to Ellie I have found my perfect home she was a great help to Me. I am pleased with the whole package from.the service to the home it's self highly... Read Full Review
Good
By : 'Sophie'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LL22
We where on the market with another agent for just over 6 months with only 4 viewings. We had a leaflet through our door and decided to have a valuation in case it was the price putting people off. When the manager arrived her knowledge of the property market, not just locally but as a whole,... Read Full Review
They where £500 extra than my previous agent but they where worth every penny and more!!
By : 'S'
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : LL22
Had my property valued for rental, when I called to book in I was very nervous but the young man I spoke me and completely put me at ease and even called me about an hour later with three potential tenants!! The manager turned up 10 minutes early (previous agent over 30 minutes late!!) The manager ... Read Full Review
Really fair fee's we where quoted slightly cheaper fee's by some agents but the level of service we had and the quality of the marketing is miles better than what any other agent showed us!!!
By : 'TLord22'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : LL28
Terrible. It was a real un-necessary 'fight' for the return of the deposit, with delay after delay and even attempts to try and blame us for a broken sink, which had been there before we moved in and never noticed by any 'inspection' undertaken. Fortunately we took photographs on move in to... Read Full Review
It was a real 'fight' for the return of the deposit, with delay after delay and even attempts to try and blame us for a broken sink, which had been there before we moved in and never noticed by any 'inspection' undertaken. Fortunately we took photographs on move in to produce as evidence that it was like that beforehand but never got an apology for being accused of causing damage. I asked a number of times for my grievances to be escalated as a complaint and for their procedures and was just ignored. Tenants beware and landlords also, as I question whether there are duplicate fees charged to both for this 'check out' arrangement when leaving the property. I just don't see how procedurally or morally correct it is for an arm of the same company to be the keeper of your deposit and be able to deduct £120 prior to the returning your deposit thus removing the discretion you as a consumer have for withholding money for an unsatisfactory and substandard service. It was extremely stressful and completely underhanded treatment and would never recommend or go back to this letting agent.

By : 'Caroline'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £210
Would you recommend ? : No
Postcode : M1
Booked a viewing with Lewis Armstrong only to be stood in the cold for half an hour! Rang the office and phone was put down on me, rang back no answer. Finally got through to be told no one was available to view this house and nothing had been booked on the system even though email correspondence... Read Full Review
Unprofessional and disorganised
By : Rachel Jones - Branch Manager Abergele - North Wal
16 Jan 2017Good Afternoon Caroline, I'm so sorry that you have had this experience but unfortunatly you have placed your comment on Reeds Rains Abergele where I think you meant to leave this on one of our...

By : 'C&M16'
Services : Mortgages (I got a mortgage through them)
Sold price : £92000
Would you recommend ? : Yes
Postcode : LL16
Firstly I must state that myself and my partner are only rating our Incredible Mortgage advisor. Lorraine was incredible! From our first meeting right through to picking up our very first house keys. She worked very efficiently and professionally and we both can't thank her enough for everything.... Read Full Review
Good for the work needed in our case.


By : 'Sarah'
Services : Sales (As a Buyer)
Sold price : £180000
Would you recommend ? : Yes
Postcode : LL22
Absolutely brilliant service from start to finish ... we first saw Lorraine and she found the best mortgage possible for us and it was a pleasant surprise! Dan then arranged and showed us lots of properties and he was great ... arranging viewings was never too much trouble. Lorraine has bee there... Read Full Review
Good
By : 'J'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Excellent customer service and very knowledgeable. Made the buying process very straightforward. We will definitely recommend to friends and... Read Full Review
By : 'Jase'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : LL22
Excellent, friendly and very informative! My wife and I expected buying our first house would be very daunting. But we found it to be quite the... Read Full Review

By : 'Jtdavies'
Services : Mortgages (I got a mortgage through them)
Sold price : £127500
Would you recommend ? : Yes
Postcode : LL31
Lorraine worked relentlessly on our behalf in finding us the best mortgage as well as our first home. With all of the hiccups that can come with the home buying process, Lorraine was always keeping on top of the situation to ensure timeliness. We could not have found anyone better to put our... Read Full Review
Reasonable agent fees

By : 'Colin'
Services : Mortgages (I got a mortgage through them)
Sold price : £84000
Would you recommend ? : Yes
Postcode : LL18
We secured our mortgage with the help of Lorraine who proved to be an absolute star. She worked tirelessly (and with a superb sense of humour -needed in our case!) to get us the best deal for our circumstances. thouroughly recomended with no... Read Full Review
By : 'Yvonne'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LL22
I wiuld recommend Reeds Rains Abergele for buying or selling The whole team are helpful and communicate with each other Well done Kris great... Read Full Review
By : 'Pete'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : LL22
Kris and his team were professional at all times, and made the buying process as stress free as possible, always there to help. We would highly recommend using them, whether you're buying or selling. A big thank you to everyone for all your help and hard... Read Full Review


By : 'Karl'
Services : Mortgages (I got a mortgage through them)
Sold price : £200000
Would you recommend ? : Yes
Postcode : LL22
Absolutely brilliant people to go to for your mortgage and buying/selling needs. Five star service from Lorraine and Dan and always so welcoming and friendly. Lorraine went way beyond the norm to help us and made the mortgage journey easy. Dan is a gentleman and always has time for you. Highly... Read Full Review
Excellent.

By : 'Caz'
Services : Mortgages (I got a mortgage through them)
Would you recommend ? : Yes
Postcode : LL29
Without Lorraines help I would not have been able to get my mortgage, as it was different circumstances with my NHS pension being the... Read Full Review
Reasonable under my circumstances

By : 'Ashley'
Services : Mortgages (I got a mortgage through them)
Sold price : £110000
Would you recommend ? : Yes
Postcode : LL18
My partner and I approached Reeds Rains with the hope of speaking to someone regarding mortgage deals. We spoke to Sian who was extremely helpful and recommended a 100% mortgage, she gave us the information we needed and then arranged a meeting for us with Lorraine. With the help of Sian and... Read Full Review
Good

By : 'Steffi'
Services : Mortgages (I got a mortgage through them)
Would you recommend ? : Yes
Postcode : LL16
As a first time buyer I was unsure on the entire process of getting on the property ladder and how to go about getting a mortgage. Lorraine made it all seem so easy. From the word go the communication was fantastic and she really went that one step further to get us in for the time we needed. A... Read Full Review

By : 'Melissa'
Services : Mortgages (I got a mortgage through them)
Sold price : £235000
Would you recommend ? : Yes
Postcode : LL31
We wouldn't like to thank all the staff at the Abergele branch. Everyone we dealt with were more than helpful on many occasions from helping us find a property, to the mortgage application and insurances. Lorraine Kenny was out mortgage advisor who's service was exceptional and would recommend her... Read Full Review
Well worth the fee as mortgage was sorted in a few days and got to view the whole market as opposed to one lender at our local bank.
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Last updated at 11/21/2018, 6:16:40 AM by allAgents