Worst ever experience dealing with Taylor's estate agents. I booked my first ever apartment in Hemel Hempstead through them. thinking its a happy days an all will go as expected, but I was wrong. The developer is totally dodgy as an estate agent. initially they had a company which is black listed from the loyds group for mortgage. When I contacted Taylors for an update so that my bank and do a valuation, they advised me that yes, they had change of a company. I went back to the bank and they did a valuation. Now when time came for draft contract. I chased Taylors so many times. They keep saying I will chase them today tomorrow. Until Oct 15 where finally I received my draft contract. And surprise to find the old company again as building insurance provider. I had to chase again to the Taylors and developer. I received an answer that they cannot change company only for me and developer withdraw my application in Dec. I started chasing my initial deposit money through Taylors but they are completely unhelpful and had to chase them so many times. Eventhough developer's solicitor black and white stated that we should get our deposit money back. its been more than 9 months and I still have not received any monies back from them. Also they are completely ignoring my phone calls.