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Balham, London SW12
2.7/5, 10 Reviews
33% Recommended
50% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
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"While the sales rep was an..."
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1 Star Review
Karla
Kim
By : 'S'
Services :
Would you recommend ? : No
12 Mar 2012
People found this helpful7
While the sales rep was an absolute dream to work with and very helpful, it was a completely different story when we started to deal with our management team. We were held up moving into the flat before Christmas as they were redoing all the windows. However, when we moved in, the following January, the work hadn't even started. The work did not then start until March. The builder who was employed to do this had been in a car accident, which I totally empathise with - however, dealing with his frantic calls to my mobile begging to be kept on the job, were both stressful and inappropriate as it was not my decision as to whether he remained in my landlord's employment. When the work did start, he did not use dust sheets which meant our entire flat was rendered filthy, including all our clothes, shoes and bedding. Rubble was left around the house for 2 weeks and the curtains were not put up again after the work was done. In fact we remained without a blind in the kitchen for the rest of the tenancy (this would not be an issue, apart from the fact the window over looked our poor neighbours!). When we first moved in, the flat was in poor condition. The toilet flush did not work, there was food scraps left in the sink and on the ceiling, lightbulbs and doorknobs missing, blinds and chest of drawers broken. We repeatedly sent over lists of things to fix to the estate agents, to be met with a complete lack of empathy and slow replies. It seemed to us that they did everything to cast blame on us - making us check back through emails to check we had raised issues, never apologising and taking up to a month or two to fix issues (gladly the toilet was fixed quite quickly). The real issue for me was their lack of interest when our boiler broke down. There was no hot water in the flat and we either had to go to the gym / work shower / have a stand up wash. They had no timescale for fixing things once they had broken and once we had raised it. One weekend, we spent without hot water - trekking to central London from Balham to wash!! Again, no apology, no empathy. Finally, when I moved out, I let them know I had left my laptop behind by accident - which was clearly labelled in the check out inventory. I tried to fix a date to pick it up but they had already trashed it, due to the fact it was inside the broken chest of drawers. The chest of drawers had been broken the whole way through our tenancy but they decided to change it at the end of the tenancy, presumably so they could rinse some more rent from the new people. I am now buying a place in London and there is absolutely no way I would put any more business KFH's way - they are rude, arrogant and entirely unsympathetic to their tenants.
What agent could do to change your mind?
They could have responded more quickly, been more sympathetic. Replied to our emails / calls / voicemails. Been more professional in their manner. Apologised when they were in the wrong. Allowed us contact with our landlord in order to speed up certain processes. Not given our keys out to random members of the landlord's family. Informed us when builders were coming round, so we weren't surprised by strange men in our flat first thing in the morning (an essential, in a house of girls).
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 100% | £490,000 | £495,000 |
| Lettings | 50% | 50% | £0 | £0 |
Areas covered
- SW2, SW12, SW17
Address
Kinleigh Folkard & Hayward
124 Balham High Road, London, Greater London
SW12 9AA
020 8675 1123 or 020 8675 3639
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Kinleigh Folkard & Hayward Branches (View All 71)
Excellent service throughout ...
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5 Star Review
By : 'Anon'
Services : 3
Sold price : £495000
Would you recommend ? : Yes
Postcode : SW17
9 Sept 2025
People found this helpful
Excellent service during a tricky sale especially when Joel got involved. Nothing was too much trouble and he was professional throughout. He was friendly,courteous and efficient. We felt like we mattered as clients. He definitely went above and beyond other agents we have dealt with in the... Read Full Review
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Amazing service from start to ...
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5 Star Review
By : 'Kate'
Services : Sales( As a Vendor )
Sold price : £490000
Would you recommend ? : Yes
Postcode : SW17
2 Feb 2022
People found this helpful1
Amazing service from start to finish - Will, Leigh and Salomon were fantastic Sales Team, they got lots of viewings quickly, provided timely feedback and managed to get me under offer in less than a month. Alice was fantastic as my sales negotiator - she is super attentive, great communications,... Read Full Review
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Contacted KFH Balham to ...
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1 Star Review
By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW12
7 May 2020
People found this helpful0
Contacted KFH Balham to request a viewing. Instead of getting any updates from the agent, was added to their database and received alerts from other agents in their practice trying to sell lettings in other areas outside where we requested. Just became a lead generation, no customer service... Read Full Review
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Appalling deposit ...
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1 Star Review
By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW17
6 Jan 2020
People found this helpful0
Terrible after rental service. Took over a month to return the deposit with excessive charges for what was a simple repair. No deductions were proposed until 4 weeks after tenancy ended despite constantly chasing. Unacceptable service regarding deposit return. No deadline is put on landlords... Read Full Review
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KFH ...
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5 Star Review
By : 'Celina'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN3
9 Nov 2018
People found this helpful0
I've been dealing with KFH Balham for many years. They managed my flat on my behalf and I can honestly say they do a wonderful job. I'm not an easy client as I'm a controller freak, but they cope very well with me. They're efficient, very polite and always happy to help with any ... Read Full Review
Comments on Agent Fees
It's not cheap, however they provide a good service. So, I'm happy to pay.
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I'm very disappointed of KFH. ...
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1 Star Review
By : 'Y'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW17
18 Jul 2014
People found this helpful0
I'm very disappointed of KFH. I called them because I was interested in a property around SW17. First of all, the agents always are treating you like if they're very busy and hurry, like they don't have time to talk with you. In the beginning they didn't take my details, they suggest me to call... Read Full Review
What agent could do to change your mind?
If you read my review I think is obvious what is my suggestion to the agent: BE RESPONSIBLE. I don\'t think I will change my mind. One time is enough to be disappointed.
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KFH worked extremely hard to ...
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5 Star Review
By : 'S'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW17
19 Sept 2013
People found this helpful0
KFH worked extremely hard to secure the sale of our apartment. After seven weeks of unsuccessful marketing with another agent, even after a price reduction, KFH obtained two offers at the revised asking price within a week of the open morning. What should have been an easy sale in the current... Read Full Review
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While the sales rep was an ...
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1 Star Review
By : 'S'
Services : Letting( As a Tenant )
Would you recommend ? : No
12 Mar 2012
People found this helpful7
While the sales rep was an absolute dream to work with and very helpful, it was a completely different story when we started to deal with our management team. We were held up moving into the flat before Christmas as they were redoing all the windows. However, when we moved in, the following... Read Full Review
What agent could do to change your mind?
They could have responded more quickly, been more sympathetic. Replied to our emails / calls / voicemails. Been more professional in their manner. Apologised when they were in the wrong. Allowed us contact with our landlord in order to speed up certain processes. Not given our keys out to random members of the landlord's family. Informed us when builders were coming round, so we weren't surprised by strange men in our flat first thing in the morning (an essential, in a house of girls).
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[[EDIT ORIGINAL ...
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1 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : No
25 Mar 2011
People found this helpful6
[[EDIT ORIGINAL START]] Outrageous bunch of con artists! Shocking service, all their care about is money money money, paying for a fully managed service and they can't even arrange a gas safety for me! Quite keen to get their statement out, BEFORE my tenant moved in though! Next time round, I'm... Read Full Review
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Kinleigh Folkard and Haward ...
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2 Star Review
By : 'ebailey'
Services : Sales( As a Vendor )
Would you recommend ? : No
9 Aug 2006
People found this helpful0
Kinleigh Folkard and Haward estate agents under-valued my property by about 5%. No doubt had I gone with them they would have made a quick sale, but I was not looking for a quick sale. In fact, I was looking for the best price possible, which I achieved with another... Read Full Review
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By : HOT
29 Jan 2009Which estate agent did you finally go with to sell your...
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