The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.3/5, 51 Reviews
86% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
86% sales fee satisfaction
86% letting fee satisfaction

Bill
By : 'AF1'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : SM2,
a first class team who re vey helpful and competent. Any problems that arise with either the tenant or the property are dealt with very quickly and resolved. I feel totally at ease with this team working under Bill Sellars to look after my properties.
Fees are very fair
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 86% | £175,000 | £450,000 |
| Lettings | 100% | 86% | £675 | £2,000 |
Northwood
94 High Street, Epsom, Surrey
KT19 8BJ
01372 740444
By : 'Lorr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW17
I have had a very bad experience with this Estate Agents. I was mislead regarding a property which an offer was accepted on and by over night this all changed. I was told the property was no longer available to me. Although these things do sometimes happen, I was asked for Information and when ... Read Full Review
By : Bill Sellars
12 Aug 2021Hello, I am very sorry that you have had a bad experience with Northwood. I have been made aware of your situation regarding the property you were looking to buy. I believe one of my staff called you ...

By : 'Sophie'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : KT19
The service and support I got from Northwood Epsom brand was nothing less then outstanding! Everything was dealt with efficiently. I was nervous about my first move and Angela made me feel so comfortable and gave me so much information about moving. I can not thank them... Read Full Review
By : 'Vincent'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM1
Having dealt with Northwood for a couple of years as my daughter is a tenant within one of their properties I can honestly say that they have always been extremely helpful and pleasant to deal with. I hope to continue to deal with their business long term... Read Full Review

By : 'Trevor'
Services : Letting( As a Owner )
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : KT19
credit where credit is due. In all of my dealings with Des I have found her to be knowledgeable, helpful and cheerful. She always return calls and emails and from my perspective her work is always thorough. As someone who has worked at director level for most of my life with all of the... Read Full Review
By : Bill Sellars
17 Oct 2019Trevor thank you so much for your positive...
By : 'Watara'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU1
Absolutely disgusting company. They will try to suck money out of you in every possible way. Avoid at all... Read Full Review
By : Bill Sellars
17 Oct 2019Hello Watara Matara, thank you for taking the time to raise this with us. I would like to speak with you to gather more information on this matter as we take your experience with us very seriously....


By : 'Kristiyan'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : SM1
Really quick response to all the emails . No waiting about information. Always there to help you! I was really impressed of their professionalism! Thank you... Read Full Review
By : Bill Sellars
17 Oct 2019Kristiyan, thank you for your positive...

By : 'Rachel'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : SM1
The service we have received from the team at Epsom has been outstanding from start to finish. In particular, I would like to say that Angela has been amazing and has looked after us every step of the way. She is extremely professional and seems to have a genuine passion for customer service. I... Read Full Review
Fee's were reasonable.
By : 'Rudness'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : KT19
We was chasing our overpayment on rent from 20th April and only recived it on June 5th after being told it was paid on there system 15th May! As we kept chasing this is the lovely email we received from Gagan I think you just hung up on me. Not really the smartest thing to do considering you were ... Read Full Review
Bad
By : william sellars
14 Aug 2019I appreciate this is some time ago however, I can only apologise for the behaviour from one of my staff (No longer with...
By : 'DR'
Services : Letting( As a Owner )
Would you recommend ? : Yes
My opinion on Northwood is very good. Zulekha who i have dealt with is a perfectionist. She is straightforward and always updates you on... Read Full Review
By : 'Preston'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM5
Our experience during the 6-month tenancy (4 Jan - 4 July 2016) was punctuated by financial challenges but we were able to cope due to the fact that the agents mentioned especially Zulekha (the direct contact person) facilitated the process for us to fulfil our financial commitments by seeking to... Read Full Review
Good.
By : 'Louise'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : KT7
Conna was very helpful and answered all our queries within an acceptable timeframe. Conna stayed late last night to help us with the contracts and to ensure we had understood items which we were confused... Read Full Review
We thought and still feel that £300 for referencing is a lot of money, especially since we have both only previously lived with parents and my partner is self employed (I am his accountant) so the only referencing completed for the £600 (total for both of us) was to my company and the credit checks which I am sure do not cost that much.
We thought and still feel that £300 for referencing is a lot of money, especially since we have both only previously lived with parents and my partner is self employed (I am his accountant) so the only referencing completed for the £600 (total for both of us) was to my company and the credit checks which I am sure do not cost that much.

By : 'BFS'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT10
Bill Sellers and his team at Sutton are highly professional Bill went out of his way to arrange the initial and subsequent viewing despite being very busy; and he was very helpful throughout. Triona Pitt was exemplary in her attitude, helpfulness, knowledge, patience, attention to detail,... Read Full Review
The service was outstanding so we felt the fee to be excellent value for money
By : 'Tracy'
Services : Letting( As a Tenant )
Rent PCM : £1
Would you recommend ? : Yes
Postcode : SM6
Great customer service from a professional letting a agent. Conna is a credit to your company, lovely young man who went out of his way to secure my family with a great property. Zulekha provides a professional service as a great property manager although I have not had any problems with the... Read Full Review
By : 'Beverley'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : SE25
A truly outstanding service from the team at Northwood Kingston. They are so friendly, committed to making the transition as stress free as possible. My only regret is not having heard about them years ago. I have certainly tried a few of the rest, I believe I am now with the best. If you want... Read Full Review
Good and in line with comparable companies, but a lot more for your money.
Good and in line with comparable companies, but a lot more for your money.

By : 'AF1'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM2,
a first class team who re vey helpful and competent. Any problems that arise with either the tenant or the property are dealt with very quickly and resolved. I feel totally at ease with this team working under Bill Sellars to look after my... Read Full Review
Fees are very fair
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KYLE
Zulekha is fantastic will always listen to us making sure we are ok treats us as people not just tenants who rent one of their managed properties will always sought things out and understanding about all matters Paul and Gail.son Guy Bell Court xxx for all the staff in... Read Full Review
GOOD
By : 'Craig'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM2
The Team at Northwood are very friendly and helpful. Whenever there is a issue they resolve it fast and efficiently. Highly... Read Full Review
By : 'Alekova'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SM1
I am really happy using Northwood as a letting agency . I only deal with Conna and Zulekha and they have bend always helpful. Once we had an emergency (broken pipe ) there was just the nanny home with the kids and after calling them, they literally sent someone within couple of hours to fix the... Read Full Review
Fees are high in my opinion.
Fees are high in my opinion.
By : 'Megan'
Services : 20
Would you recommend ? : Yes
Postcode : SE19
I just wanted to get in touch and give you some feedback on my experience with Northwood so far- our estate agent Sandy has been amazing. As a first time buyer this process is really daunting but Sandy has really taken the time to explain everything really clearly, has offered us valuable advice-... Read Full Review
By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SM2
I was asked to to write a review about Northwood and would like to say they have good customer services and excellent property manager who manages our property faithfully. She has always provided excellent advice, she never lies and she never delays in getting back to us if we have a problem or... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
If you are at all unhappy with the service you have received from us, please contact us in the first instance, either by visiting our offices, calling 01372 740444 or by e-mailing epsom@northwooduk.com
Last updated at 10/27/2017, 5:35:59 AM by allAgents