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Prenton, Birkenhead CH42
2/5, 3 Reviews
33% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
No description for branch.
"Entwistle Green found me a..."
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1 Star Review
By : 'Sarah'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : CH45
12 May 2016
People found this helpful1
Entwistle Green found me a tenant for my property back in January 2016. It was a tenant find service only and therefore the deposit needed to go into my protection scheme as I was managing the tenancy going forward. In error they put it into their scheme, so I asked them to transfer it across to me, giving them my ID number for the Deposit Protection Scheme. They told me that they couldn't do this (even though other agents have done) and that I would need to set up a deposit within my scheme for this tenancy and they would then transfer this across. I did this and now 4 months later I have still not received the deposit. The DPS are reminding me that I am in breach of legislative requirements as I have set up the deposit but haven't paid in the funds. The colleague John Douglas who was dealing with this has now moved to the Glasgow office and has emailed the problem to someone else who has failed to get in contact with me and when I try to speak to the manager of the branch (leaving messages asking for her to call me back) she fails to call me back.
What agent could do to change your mind?
The agent fees would be fine had they provided a good service, I'm just frustrated that for 4 months I have not been able to receive the deposit which I want to protect foe my tenants
Comments on Agent Fees
The agent fees would be fine had they provided a good service, I'm just frustrated that for 4 months I have not been able to receive the deposit which I want to protect foe my tenants
Was this helpful?:
By : Tom Parkinson
16 May 2016Dear Sarah, at Entwistle Green we aim to provide only the best service to our customers. I am really sorry to hear of your experience and can only apologise greatly for the delay in having your deposit transferred over. I have raised this with my colleagues concerned and can assure you this won't occur again. Again my sincere apologies, Tom, Lettings Branch Manager.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £475 | £475 |
Areas covered
- CH41
- CH42
- CH43
- CH44
- CH45
- CH46
- CH49
- CH60
- CH61
- CH62
- CH63
Address
Entwistle Green
361 Woodchurch Road, Birkenhead, Merseyside
CH42 8PE
0151 6680465
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Scammers ...
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1 Star Review
By : 'FRANCIS'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L15
28 Sept 2022
People found this helpful2
Scammers, Taken my holding deposit and saying I am not eligible for renting the property. More than 4 weeks now to following them to return my holding deposit. No response from them, I have given my holding deposit to Eleanor O'Neill. Stay away from this... Read Full Review
Comments (0)Was this helpful?:
A big thank you to Tom and ...
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4 Star Review
By : 'Simon'
Services : Letting (As a Owner)
Rent PCM : £475
Would you recommend ? : Yes
Postcode : CH42
13 Jun 2016
People found this helpful0
A big thank you to Tom and Chelsea at entwistle green lettings. From the start they have been hard working, professional, polite and proactive at all times. Many thanks folks and keep up the good... Read Full Review
What agent could do to change your mind?
Very good fees
Comments on Agent Fees
Very good fees
Comments (0)Was this helpful?:
Entwistle Green found me a ...
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1 Star Review
By : 'Sarah'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : CH45
12 May 2016
People found this helpful1
Entwistle Green found me a tenant for my property back in January 2016. It was a tenant find service only and therefore the deposit needed to go into my protection scheme as I was managing the tenancy going forward. In error they put it into their scheme, so I asked them to transfer it across to... Read Full Review
What agent could do to change your mind?
The agent fees would be fine had they provided a good service, I'm just frustrated that for 4 months I have not been able to receive the deposit which I want to protect foe my tenants
Comments on Agent Fees
The agent fees would be fine had they provided a good service, I'm just frustrated that for 4 months I have not been able to receive the deposit which I want to protect foe my tenants
Comments (1)Was this helpful?:
By : Tom Parkinson
16 May 2016Dear Sarah, at Entwistle Green we aim to provide only the best service to our customers. I am really sorry to hear of your experience and can only apologise greatly for the delay in having your...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 5/12/2016, 6:57:05 AM by allAgents
