Appalled by the level of service and professionalism. Their employees cant even speak English for goodness sake! Couldn’t understand a word coming out of that girls mouth and despite this, she had absolutely no knowledge of lettings whatsoever! Dont expect to keep your customers if we... Read Full Review

Long story short - applied to rent a house - Sat 14/10/2023 - call from Adam Scarvaci at Reeds Rains to say application had been accepted by the landlord move in date 28/10/2023 - so excited spent the weekend packing - Tues 17/10/2023 - call from Adam Scarvaci at Reeds Rains to say house had... Read Full Review

Rang office as a cash buyer to request viewing, they told me they would get back. 9 days later I rang again, only to be told house was now sold I had cash to buy, but was never offered a viewing When I rang them for an explanation, I rang 3 times & was told sales would call me back.... Read Full Review

Absolute con artists. You sign a document stating rules etc. I briefly remember one of the pointers being "check out fee" but no actual figure of how much this was. To be horror I am sent a bill for £120. Apparently this is to pay for someone to walk around the house and... Read Full Review

Fantastic service. Libby and the Reeds Rains team were very helpful and they answered questions I had. Thank you for everything you have done for... Read Full Review

The easiest move I've had to date. Nathan Gibson and Lorna Fieldson took care of everything for me and were always available when I had a query. First class customer service throughout the whole lettings process shown by both. I highly recommend using Reeds Rains if you need a quick and ... Read Full Review

Appalling level of customer service. Staff are unclear on basic Data Protection and GDPR. Unhelpful response when a complaint was raised with management. A catalogue of errors. I wouldn't waste my time with this estate... Read Full Review

Just a series of hidden costs and errors by the agent from day one. To make things worse Reeds Rains were completely unwilling to recover for their own errors and instead got defensive with me. When I was not having it the agent hung up on me. I followed this up with a complaint, but three... Read Full Review

Really impressed with the service at Reeds, Lorna and Nathan was very efficient and would highly recommend. Thank you for all of your... Read Full Review

This is our second time selling with Reeds Rains both times we sold within a week. Steven is intuitive and knowledgeable about every aspect of the housing market and i found all the staff very approachable and friendly especially Libby and Stacey. A pleasure to deal with from start to finish.... Read Full Review

I would just like to say how helpful and professional I have found Lorna and Nicola to be . No problem big or small was to much to sort . All phone calls and emails delt with promptly and return ASAP Thank you so much Regards... Read Full Review

Both claire and Steve have been professional throughout. Claire has been a massive support and didn't mind some of the minor questions I kept asking. Thank you claire, you've been a... Read Full Review

When moving in the house was damp and dirty, despite being told it would be fixed. Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was harass the tenant. Not make... Read Full Review

All the staff at the holderness rd branch have been unavailingly courteous and helpful, although the girls have been my favourites. Stacey has always been pleasant and cheerful and has made a stressful time much easier.. Thank you all so... Read Full Review

I'm very happy with the service we received! Was moved in within a few weeks of applying! Thank you very... Read Full Review

Damp and mouldy. Frequent issues with mould in the property repeatedly ignored for over 6 months. Several possessions and pieces of furniture damaged due to mould and damp. Very mixed messages from several members of staff and no necessary repairs... Read Full Review

Very happy with the service provided by reeds rains especially ben who dealt with the renting of my property. Alway on top of things and helpful when needing assistance, would definately recommend and will be using again when... Read Full Review

A massive thank you for all the help and support during the letting process, Ben at the holderness road branch was great. Couldn't have asked for better customer service. I would recommend reeds rains to all my family members and friends. Once again I would just like to say a massive thank you to... Read Full Review

I would recommend Reeds Rains holderness road they gave us a professional,efficient,competent service all the way through from start to finish they guided me and kept me informed every step of the way nothing was to much trouble, from the valuation with Andrea who was exceptional to the numerous... Read Full Review

A very helpful and professional agent and a pleasure to work with. I have no hesitation in commending her excellent services in the... Read Full Review