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Frampton & Roebuck Ltd

4.9/5, 36 Reviews
100% Recommended

90% letting valuation accuracy

94% letting fee satisfaction

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Dedicated Lettings & Property Management specialists covering the region from our Durham City Office.
"I approached Frampton &..."

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5 Star Review
UserName

Steven

UserName

Simon

By : 'Nikki'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : Yes
Postcode : TS17

13 Jun 2016
People found this helpful0

I approached Frampton & Roebuck following a recommendation and was not disappointed. Both Steven and Simon were excellent from the stat. Approachable, professional and thorough and despite my property being outside of their normal catchment they found and vetted a fantastic tenant in little more than two weeks. Superb !


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting90%94.00%£300£1,325
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
210121000020
Areas covered
  • DH1
  • DH3
  • DH6
  • DH7
  • DL16
  • DL17
  • DL4
  • DL5
Address

Frampton & Roebuck Ltd
28 New ElvetDurham, County Durham
DH1 3AL
01913832123

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:00
  2. 09:00 - 17:00
  3. 09:00 - 17:00
  4. 09:00 - 17:00
  5. 09:00 - 17:00
  6. 10:00 - 14:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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BRANCH ASSET
The experience was ...

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1 Star Review

By : 'DM'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DH1

17 Mar 2025
People found this helpful

The service was appalling: -The property was filthy when it was handed over and I had to clean it myself. -The agent authorised someone to enter the property (giving them a key) in my absence without my knowledge who then threw away all my possessions. When I demanded compensation, I had to argue ... Read Full Review

Comments (0)Was this helpful?:
I have been involved in ...

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5 Star Review
UserName

UserName

By : 'Stephen'
Branch : Durham, 28 New Elvet
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : DH1

4 Apr 2024
People found this helpful0

I have been involved in property lettings for 45years, and have lots of different experiences with agents, but I can honestly say Frampton & Roebuck are the best, with the quality of care and attention to detail, your in good hands, from Steven to Simon or Cameron and all the staff, they ... Read Full Review

Comments (0)Was this helpful?:
Both Steven and Simon are ...

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5 Star Review
UserName

UserName

By : 'Michael-M'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DH1

10 Feb 2017
People found this helpful0

Both Steven and Simon are exceptionally professional and knowle. I let out my properties very quickly and they were very quick to let me know about enquiries. Will certainly be using Frampton & Roebuck ... Read Full Review


Comments on Agent Fees

Very reasonable fees - only £99 for advertising the property

Comments (0)Was this helpful?:
Friendly business, easy to ...

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5 Star Review
UserName

UserName

By : 'John'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DH1

5 Dec 2016
People found this helpful0

Friendly business, easy to deal with, knowledgeable and all queries answered promptly and efficiently. Central office with good opening hours, someone always on hand to deal with contact. Speedy application ... Read Full Review


Comments on Agent Fees

Cheaper than other letting agents in the area.

Comments (0)Was this helpful?:
Excellent service provided. ...

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5 Star Review

By : 'Julie'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £590
Would you recommend ? : Yes
Postcode : TS21

4 Nov 2016
People found this helpful0

Excellent service provided. Easy, straight forward and stress-free. Any issues/repairs have been dealt with quickly. Professional and friendly ... Read Full Review


Comments on Agent Fees

Acceptable fees.

Comments (0)Was this helpful?:
Brilliant service nothing too ...

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5 Star Review
UserName

By : 'Norah'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : DH6

11 Aug 2016
People found this helpful0

Brilliant service nothing too much trouble found me excellent tenants Thank You took the risk out of letting my ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I approached Frampton & ...

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5 Star Review
UserName

UserName

By : 'Nikki'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TS17

13 Jun 2016
People found this helpful0

I approached Frampton & Roebuck following a recommendation and was not disappointed. Both Steven and Simon were excellent from the stat. Approachable, professional and thorough and despite my property being outside of their normal catchment they found and vetted a fantastic tenant in little ... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Excellent service, Steven and ...

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5 Star Review
UserName

UserName

By : 'Excellent'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DH7

30 Apr 2016
People found this helpful0

Excellent service, Steven and Simon let our apartment in a professional and speedy manner, ensuring we had no void periods in the letting. Would highly recommend their service, they are professional, friendly and have a great lettings ... Read Full Review


What agent could do to change your mind?

Fees are pretty average for the area


Comments on Agent Fees

Fees are pretty average for the area

Comments (0)Was this helpful?:
As first time landlords we ...

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4 Star Review
UserName

UserName

By : 'S&S-Durham'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DH4

1 Apr 2016
People found this helpful0

As first time landlords we found the friendly and professional service and advice made the whole process really straightforward. With F&R being quite a small dedicated letting company, you really felt that doing the best job for both sides mattered to Steven and ... Read Full Review


What agent could do to change your mind?

Fees were in line with other quotes from agents in the area.


Comments on Agent Fees

Fees were in line with other quotes from agents in the area.

Comments (0)Was this helpful?:
Both staff members really ...

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5 Star Review
UserName

UserName

By : 'DP'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £110
Would you recommend ? : Yes
Postcode : DH1

22 Dec 2015
People found this helpful0

Both staff members really passionate about their business and were really helpful in securing a tenancy really quickly and hassle ... Read Full Review

Comments (0)Was this helpful?:
first class service from ...

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5 Star Review
UserName

UserName

By : 'steven'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DH6

22 Dec 2015
People found this helpful0

first class service from simon and steven from start to finish nothing was to much trouble and were always on hand to answer any questions and help with minor ... Read Full Review

Comments (0)Was this helpful?:
We stumbled on to the office ...

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5 Star Review
UserName

UserName

By : 'Mr'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DH6

5 Nov 2015
People found this helpful0

We stumbled on to the office of Frampton and Roebuck one Saturday morning whilst looking for our first property to buy to let. We haven't lived in the area for some years and needed some up-to-date information on where to buy (and where not to!) We never looked back. Both Stephen and Simon have ... Read Full Review

Comments (0)Was this helpful?:
I would highly recommend ...

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5 Star Review
UserName

UserName

By : 'Mrs'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : DH2

4 Nov 2015
People found this helpful0

I would highly recommend Frampton & Roebuck as they offer a professional and friendly customer service. Very quick in marketing my property, producing the relevent paperwork and keeping me informed all the way. My property was " let" as soon as it appeared on website. I've dealt ... Read Full Review

Comments (0)Was this helpful?:
I was originally referred to ...

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5 Star Review
UserName

UserName

By : 'Trevor'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : DH7

2 Nov 2015
People found this helpful0

I was originally referred to Frampton and Roebuck and have to say, as someone that works with referrals every day I have been extremely impressed with these guys. They opitimise everything that you should have as a standard offering from a letting agent but at a different level. I was in two minds ... Read Full Review

Comments (0)Was this helpful?:
Very quickly got us into the ...

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5 Star Review
UserName

UserName

By : 'makker'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : DL16

31 Oct 2015
People found this helpful0

Very quickly got us into the property we were interested in and when a few small problems appeared they were quickly sorted very professional ... Read Full Review

Comments (0)Was this helpful?:
I've got in a pretty bad ...

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5 Star Review
UserName

By : 'Seger'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £360
Would you recommend ? : Yes
Postcode : DH1

12 Oct 2015
People found this helpful0

I've got in a pretty bad situation with a landlord and was looking for some legal advice. Via some friends I came across Frampton & Roebuck Ltd. I have gotten some very useful advice about my situation and what my options were. Definitely ... Read Full Review

Comments (0)Was this helpful?:
Simon was fantastic in ...

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5 Star Review
UserName

By : 'Duncan'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DH7

25 Sept 2015
People found this helpful0

Simon was fantastic in helping me move quickly into the property. It was a really stress free experience. Thank ... Read Full Review

Comments (0)Was this helpful?:
I had a couple of snags with ...

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5 Star Review
UserName

UserName

By : 'wendy'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £395
Would you recommend ? : Yes
Postcode : DH6

24 Sept 2015
People found this helpful0

I had a couple of snags with a property I was viewing and Steven went out of his way to help resolve them .The whole process was quickly turned round and within days I had keys for perfect home ... Read Full Review


Comments on Agent Fees

I think fees were a lot but I do think it was cheaper than a lot of other estate agents

Comments (0)Was this helpful?:
Steven was friendly, ...

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5 Star Review
UserName

By : 'Laura'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : NE8

23 Sept 2015
People found this helpful0

Steven was friendly, efficient and professional at all times. My property was valued, photographed and advertised very quickly, a number of viewings lined up within hours and a great tenant secured within a week. Advice and guidance offered without hesitation too. Fantastic service from start to ... Read Full Review

Comments (0)Was this helpful?:
I have used Frampton & ...

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5 Star Review
UserName

UserName

By : 'Dr'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : DH7

21 Sept 2015
People found this helpful0

I have used Frampton & Roebuck letting agency to find a tenant recently. Steven and Simon took this task very seriously and found a tenant within one week, for which I am very pleased. They acted very professionally right through the process, advertising, viewing and finally drawing up the ... Read Full Review


Comments on Agent Fees

Very reasonable

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a firm licensed by ARLA & NALS, Frampton & Roebuck Ltd aim to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following: If you believe you have a grievance, please write in the first instance to Simon Roebuck and/or Steven Frampton at the address below: Frampton & Roebuck Ltd 3a Old Elvet Durham DH1 3HL The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date. If you remain dissatisfied with the result of the internal investigation, please respond in writing outlining your reasons. Following the conclusion of our in-house review we will write to you with a final written statement. If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to: Ombudsman Services: Property PO Box 1021 Warrington WA4 9FE Phone: 0330 440 1634

Last updated at 4/1/2016, 4:28:07 AM by allAgents

Awards won by Frampton & Roebuck Ltd

Regional Awards Won by Frampton & Roebuck Ltd

Individual Branch Awards