The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 36 Reviews
100% Recommended
90% letting valuation accuracy
94% letting fee satisfaction

Simon

Steven
By : 'steven'
Services : Letting(I am a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DH6
first class service from simon and steven from start to finish nothing was to much trouble and were always on hand to answer any questions and help with minor hiccups.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 90% | 94.00% | £300 | £1,325 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 0 | 12 | 1 | 0 | 0 | 0 | 0 | 2 | 0 |
Frampton & Roebuck Ltd
28 New Elvet, Durham, County Durham
DH1 3AL
01913832123







By : 'DM'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DH1
The service was appalling: -The property was filthy when it was handed over and I had to clean it myself. -The agent authorised someone to enter the property (giving them a key) in my absence without my knowledge who then threw away all my possessions. When I demanded compensation, I had to argue ... Read Full Review


By : 'Stephen'
Branch : Durham, 28 New Elvet
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : DH1
I have been involved in property lettings for 45years, and have lots of different experiences with agents, but I can honestly say Frampton & Roebuck are the best, with the quality of care and attention to detail, your in good hands, from Steven to Simon or Cameron and all the staff, they ... Read Full Review


By : 'Michael-M'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DH1
Both Steven and Simon are exceptionally professional and knowle. I let out my properties very quickly and they were very quick to let me know about enquiries. Will certainly be using Frampton & Roebuck ... Read Full Review
Very reasonable fees - only £99 for advertising the property


By : 'John'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DH1
Friendly business, easy to deal with, knowledgeable and all queries answered promptly and efficiently. Central office with good opening hours, someone always on hand to deal with contact. Speedy application ... Read Full Review
Cheaper than other letting agents in the area.
By : 'Julie'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £590
Would you recommend ? : Yes
Postcode : TS21
Excellent service provided. Easy, straight forward and stress-free. Any issues/repairs have been dealt with quickly. Professional and friendly ... Read Full Review
Acceptable fees.

By : 'Norah'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : DH6
Brilliant service nothing too much trouble found me excellent tenants Thank You took the risk out of letting my ... Read Full Review
Good


By : 'Nikki'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TS17
I approached Frampton & Roebuck following a recommendation and was not disappointed. Both Steven and Simon were excellent from the stat. Approachable, professional and thorough and despite my property being outside of their normal catchment they found and vetted a fantastic tenant in little ... Read Full Review
Good
Good


By : 'Excellent'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DH7
Excellent service, Steven and Simon let our apartment in a professional and speedy manner, ensuring we had no void periods in the letting. Would highly recommend their service, they are professional, friendly and have a great lettings ... Read Full Review
Fees are pretty average for the area
Fees are pretty average for the area


By : 'S&S-Durham'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DH4
As first time landlords we found the friendly and professional service and advice made the whole process really straightforward. With F&R being quite a small dedicated letting company, you really felt that doing the best job for both sides mattered to Steven and ... Read Full Review
Fees were in line with other quotes from agents in the area.
Fees were in line with other quotes from agents in the area.


By : 'DP'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £110
Would you recommend ? : Yes
Postcode : DH1
Both staff members really passionate about their business and were really helpful in securing a tenancy really quickly and hassle ... Read Full Review


By : 'steven'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DH6
first class service from simon and steven from start to finish nothing was to much trouble and were always on hand to answer any questions and help with minor ... Read Full Review


By : 'Mr'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DH6
We stumbled on to the office of Frampton and Roebuck one Saturday morning whilst looking for our first property to buy to let. We haven't lived in the area for some years and needed some up-to-date information on where to buy (and where not to!) We never looked back. Both Stephen and Simon have ... Read Full Review


By : 'Mrs'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : DH2
I would highly recommend Frampton & Roebuck as they offer a professional and friendly customer service. Very quick in marketing my property, producing the relevent paperwork and keeping me informed all the way. My property was " let" as soon as it appeared on website. I've dealt ... Read Full Review


By : 'Trevor'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : DH7
I was originally referred to Frampton and Roebuck and have to say, as someone that works with referrals every day I have been extremely impressed with these guys. They opitimise everything that you should have as a standard offering from a letting agent but at a different level. I was in two minds ... Read Full Review


By : 'makker'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : DL16
Very quickly got us into the property we were interested in and when a few small problems appeared they were quickly sorted very professional ... Read Full Review

By : 'Seger'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £360
Would you recommend ? : Yes
Postcode : DH1
I've got in a pretty bad situation with a landlord and was looking for some legal advice. Via some friends I came across Frampton & Roebuck Ltd. I have gotten some very useful advice about my situation and what my options were. Definitely ... Read Full Review

By : 'Duncan'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DH7
Simon was fantastic in helping me move quickly into the property. It was a really stress free experience. Thank ... Read Full Review


By : 'wendy'
Branch : Durham, 28 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £395
Would you recommend ? : Yes
Postcode : DH6
I had a couple of snags with a property I was viewing and Steven went out of his way to help resolve them .The whole process was quickly turned round and within days I had keys for perfect home ... Read Full Review
I think fees were a lot but I do think it was cheaper than a lot of other estate agents

By : 'Laura'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : NE8
Steven was friendly, efficient and professional at all times. My property was valued, photographed and advertised very quickly, a number of viewings lined up within hours and a great tenant secured within a week. Advice and guidance offered without hesitation too. Fantastic service from start to ... Read Full Review


By : 'Dr'
Branch : Durham, 28 New Elvet
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : DH7
I have used Frampton & Roebuck letting agency to find a tenant recently. Steven and Simon took this task very seriously and found a tenant within one week, for which I am very pleased. They acted very professionally right through the process, advertising, viewing and finally drawing up the ... Read Full Review
Very reasonable
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
As a firm licensed by ARLA & NALS, Frampton & Roebuck Ltd aim to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following: If you believe you have a grievance, please write in the first instance to Simon Roebuck and/or Steven Frampton at the address below: Frampton & Roebuck Ltd 3a Old Elvet Durham DH1 3HL The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date. If you remain dissatisfied with the result of the internal investigation, please respond in writing outlining your reasons. Following the conclusion of our in-house review we will write to you with a final written statement. If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to: Ombudsman Services: Property PO Box 1021 Warrington WA4 9FE Phone: 0330 440 1634
Last updated at 4/1/2016, 4:28:07 AM by allAgents