The UK's Largest Customer Review Website for the Property Industry

No Image Available

OM Property Management

1.1/5, 288 Reviews
3% Recommended

35% sales valuation accuracy

22% letting valuation accuracy

32% sales fee satisfaction

32% letting fee satisfaction

Contact Us
At OM Property Management we provide customers with a quality, value for money property management service.
"All they do with your money..."

Share On :  FacebookTwitter

1 Star Review

By : 'om'
Services :
Rent PCM : £600
Would you recommend ? : No
Postcode : WA8

3 Feb 2016
People found this helpful11

All they do with your money is run a hoover round the stairs which they dont even do that well. Took them 12mths to change a bulb outside then it broke again a week later. Been waiting for 7mths now to fix the electric gates and have made 24 phone calls over it. Had every excuse going including no money left in budget!! So what happens to your money? Big bonuses for bosses who make them lots of money. Need to go on watchdog to explain themselves.


Comments on Agent Fees

Poor

Was this helpful?:

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales35%32%£92,500£245,000
Lettings22%32%£400£1,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
39128700011391
Address

OM Property Management
Marlborough House Wigmore PlaceLuton, Hertfordshire
LU2 9EX
08453 370272

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Social Media
TwitterEmail
Latest Properties

No Property Found

No Property Found
One star is too much for the ...

Share On :  FacebookTwitter

1 Star Review

By : 'Rachel'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WC1E

6 Mar 2024
People found this helpful0

One star is too much for the absolute rip off of a company, shocking service. Be warned they will charge you a fee of £400 for certificate of compliance when you remortgage, an absolute con!!! Avoid this company at all ... Read Full Review

Comments (0)Was this helpful?:
I can't speak for any ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Pat'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : SN7

23 Aug 2017
People found this helpful0

I can't speak for any services other than the advice I sought (I see that OM has had dreadful reviews from just about every client). But when I called this afternoon with an insurance enquiry I found that Kwelly was very, very helpful. She answered my questions clearly and concisely and her manner ... Read Full Review


Comments on Agent Fees

High

Comments (0)Was this helpful?:
Do not recommend this agent, ...

Share On :  FacebookTwitter

1 Star Review

By : 'customer111'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WA12

14 Apr 2017
People found this helpful4

Do not recommend this agent, far to expensive than others, can not see any good service, price is a lot of higher than ... Read Full Review


Comments on Agent Fees

bad

Comments (0)Was this helpful?:
Absolute rip off in my ...

Share On :  FacebookTwitter

1 Star Review

By : 'Mad'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RM2

24 Mar 2017
People found this helpful8

Absolute rip off in my opinion!! I would recommend that everyone stay clear of First Port given my shocking experience (note was formerly OM, formerly Peveral etc etc - forever changing name to disguise who they really are) Just received invoice for just under £700 for alleged over ... Read Full Review


Comments on Agent Fees

bad

Comments (1)Was this helpful?:

By : Paul

4 Mar 2018

Am in court in lancaster not paying for services change as a tree damage my house and car took 6 years to cut it back in sed I wood pay the bill now theye have done it but that's no good to them for...


Very poor service and one of ...

Share On :  FacebookTwitter

1 Star Review

By : 'Jke'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG1

26 Feb 2017
People found this helpful3

Very poor service and one of the big bully agents that charge extortionate admin fees, especially concerning consent for leaseholders to ... Read Full Review


Comments on Agent Fees

Bad

Comments (0)Was this helpful?:
Charge �120 when you buy ...

Share On :  FacebookTwitter

1 Star Review

By : 'Creatureofhabit'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Owner )
Sold price : £99000
Rent PCM : £530
Would you recommend ? : No
Postcode : DY2

21 Feb 2017
People found this helpful4

Charge �120 when you buy one of their leased properties to change your name the �120 every time you have a new tenant. They claim that is a reasonable charge despite refusing to breakdown their costs for this clerical admin change. They say it is based on going rate charges other lease ... Read Full Review


Comments on Agent Fees

Extremely poor. Rip off doesn't cover it

Comments (0)Was this helpful?:
Absolutely dreadful company. ...

Share On :  FacebookTwitter

1 Star Review

By : 'Nat'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B24

26 Nov 2016
People found this helpful4

Absolutely dreadful company. Stay clear. They charge for work not carried out, take over 5 weeks to response to email ( that's will 3 'chase up' emails in between) they charge ridiculous management fees, but they do nothing. The law seriously needs to do something about these cowboys. I've reported ... Read Full Review


Comments on Agent Fees

Terrible

Comments (0)Was this helpful?:
Dreadful company, just want ...

Share On :  FacebookTwitter

1 Star Review

By : 'IB'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NN11

21 Oct 2016
People found this helpful6

Dreadful company, just want your cash and do nothing in return for it. We moved house because the property was tied into a contact with them. Absolutely awful, please check your contract if this company are associated with it .. STAY CLEAR, best advice I can give ... Read Full Review


Comments on Agent Fees

BAD

Comments (0)Was this helpful?:
No one in the block has a ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Acworth'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N9

13 Apr 2016
People found this helpful10

No one in the block has a good word to say about first port. They are shockingly bad in every way. They never respond to any issue and just do nothing. My solicitor even warned me about how notoriously bad they are when I bought the flat. I would be embarrassed to run my company that way, and be ... Read Full Review

Comments (0)Was this helpful?:
All they do with your money ...

Share On :  FacebookTwitter

1 Star Review

By : 'om'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : WA8

3 Feb 2016
People found this helpful11

All they do with your money is run a hoover round the stairs which they dont even do that well. Took them 12mths to change a bulb outside then it broke again a week later. Been waiting for 7mths now to fix the electric gates and have made 24 phone calls over it. Had every excuse going including no ... Read Full Review


Comments on Agent Fees

Poor

Comments (0)Was this helpful?:
Utter Disgrace !!!!! I have ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Rachel'
Branch : Luton, Marlborough House Wigmore Place
Services : Property Management
Sold price : £135000
Would you recommend ? : No
Postcode : SN2

15 Jan 2016
People found this helpful7

Utter Disgrace !!!!! I have just been told that although they have taken money out of my account for work they knew was not being done (because they had no contractor employed to do it) I am not entitled to my money back or any form of compensation as they have spent it on other things yet their ... Read Full Review


What agent could do to change your mind?

Utterly shocking my 5 year old could do a better job. £3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !


Comments on Agent Fees

Utterly shocking my 5 year old could do a better job. £3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !

Comments (1)Was this helpful?:

By : MVH

21 Feb 2016

Hi I had a similar incident where they took money out of my account unannounced on 3 occasions - I cancelled the direct debit and insisted that they send me their bank details for ME to set up the...


FirstPort (formerly OM ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Dom'
Branch : Luton, Marlborough House Wigmore Place
Services : Property Management
Would you recommend ? : No
Postcode : CF10

18 Nov 2015
People found this helpful15

FirstPort (formerly OM Property Management) are forcing us to replace a communal carpet that is in excellent condition. The cost of doing this is �2,735.16, which includes a 10% commission that they are paying to themselves! Myself and other residents have continually complained about this ... Read Full Review

Comments (0)Was this helpful?:
How is this company getting ...

Share On :  FacebookTwitter

1 Star Review

By : 'Maxine'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B74

24 Oct 2015
People found this helpful6

How is this company getting away with this?? nobody seems to care, have spoken to ARMA who OM (now FirstPort) uses their official logo. Bought a property in this development 8 yeas ago, there has not been so much as a lick of paint in 20 years, it looks like a ghetto inside. Nest to no maintenance ... Read Full Review


Attached Files
  • Icon
  • Icon
  • Icon
  • Icon
  • Icon
Comments (0)Was this helpful?:
This company operates almost ...

Share On :  FacebookTwitter

1 Star Review

By : 'Furious'
Branch : Luton, Marlborough House Wigmore Place
Services : Property Management
Sold price : £92500
Would you recommend ? : No
Postcode : CO11

6 May 2015
People found this helpful11

This company operates almost as a protection racket. It demands an extortionate fee but does not provide a service. The bin area has not been cleared in the 17 months that we have lived here. The grass has been cut 6 times in 17 months. There was a 6-month gap over the winter. It is now May and the ... Read Full Review


Comments on Agent Fees

Absolutely disgraceful.

Comments (2)Was this helpful?:

By : Eliza

22 Jun 2015

Contact...


Useless company. I've spent ...

Share On :  FacebookTwitter

2 Star Review

By : 'Lew'
Branch : Luton, Marlborough House Wigmore Place
Services : Property Management
Would you recommend ? : No
Postcode : BR3

21 Apr 2015
People found this helpful10

Useless company. I've spent countless hours of my life chasing up these people trying to get things done at our nice block of flats. They are slow to deal with matters, incompetent and insincere. Individuals need to take more responsibility with issues and not pass the buck. Communication within ... Read Full Review

Comments (0)Was this helpful?:
The farce continues, after ...

Share On :  FacebookTwitter

1 Star Review

By : 'ML'
Branch : Luton, Marlborough House Wigmore Place
Services : Property Management
Would you recommend ? : No
Postcode : B74

13 Apr 2015
People found this helpful11

The farce continues, after systematically wrecking and devaluing every single property in the development, resulting in most people holding back payment, they threaten court action. They lie and say that there will be court costs added to the balance (less than £10,000 cases always go through ... Read Full Review


What agent could do to change your mind?

Go and join a hippy commune and disappear from civilised society???

Comments (0)Was this helpful?:
Hi, i purchased my Freehold ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'peter'
Branch : Luton, Marlborough House Wigmore Place
Services : Property Management
Would you recommend ? : No
Postcode : NG24

12 Apr 2015
People found this helpful8

Hi, i purchased my Freehold property at fernwood in newark just over a year ago. there are freehold and leasehold properties in the Village and all the open space land between these properties is owned by the developers David Wilson Homes. DWH started this development over 10 years ago and put in ... Read Full Review


What agent could do to change your mind?

This agent can take a run and jump over the highest cliff in the country.


Comments on Agent Fees

The agents fees are at least 4 times the running costs of the estate.

Comments (1)Was this helpful?:

By : SaveusfromPeverel

5 May 2015

Right to manage.Quickly...


I can't begin to describe how ...

Share On :  FacebookTwitter

1 Star Review

By : 'bexster32'
Branch : Luton, Marlborough House Wigmore Place
Services : Property Management
Would you recommend ? : No
Postcode : SE22

1 Apr 2015
People found this helpful9

I can't begin to describe how much I hate OM property management.... As a firm they should be utterly embarrassed by the appalling way in which they treat their customers. I've raised formal complaints, phoned every day for a week, shouted, cried, emailed, written letters and yet they fail to ... Read Full Review

Comments (2)Was this helpful?:

By : VTgoneforgood

8 Apr 2015

Hi. You may not be able to change OM (now FirstPort) easily, or cheaply, so I recommend you get at least three active leaseholders and form a professionally competent Residents Group. We did that and ...


Be warned they are changing ...

Share On :  FacebookTwitter

1 Star Review

By : 'Mr'
Branch : Luton, Marlborough House Wigmore Place
Services : Letting( As a Owner )
Sold price : £245000
Would you recommend ? : No
Postcode : RM7

31 Mar 2015
People found this helpful7

Be warned they are changing there name to Firstport Property services , just received a letter informing me . I agree with all of the comments and more , worst company I have ever ... Read Full Review

Comments (0)Was this helpful?:
This company just wants to ...

Share On :  FacebookTwitter

1 Star Review

By : 'James'
Branch : Luton, Marlborough House Wigmore Place
Services : Property Management
Sold price : £120000
Rent PCM : £550
Would you recommend ? : No
Postcode : NG9

22 Feb 2015
People found this helpful5

This company just wants to rip money of people and sell their invisible service by force and threat and they don't accept any responsibility and I never see them around to do any service in our area but they send ... Read Full Review


What agent could do to change your mind?

The agent need to take responsibility and respect the customer and declare their service for them if they do any

Comments (0)Was this helpful?:
1 - 20 of 288 items
No Staff Registered

NaN - NaN of items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Awards won by OM Property Management

Regional Awards Won by OM Property Management

Individual Branch Awards