The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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1.1/5, 288 Reviews
3% Recommended
35% sales valuation accuracy
22% letting valuation accuracy
32% sales fee satisfaction
32% letting fee satisfaction
OM Property Management
Marlborough House
Wigmore Place, Luton, Hertfordshire
LU2 9EX
08453 370272
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 35% | 32% | £92,500 | £245,000 |
Lettings | 22% | 32% | £400 | £1,000 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
3 | 91 | 2 | 87 | 0 | 0 | 0 | 11 | 3 | 91 |
By : 'Rachel'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WC1E
One star is too much for the absolute rip off of a company, shocking service. Be warned they will charge you a fee of £400 for certificate of compliance when you remortgage, an absolute con!!! Avoid this company at all ... Read Full Review
Kelly
By : 'Pat'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : SN7
I can't speak for any services other than the advice I sought (I see that OM has had dreadful reviews from just about every client). But when I called this afternoon with an insurance enquiry I found that Kwelly was very, very helpful. She answered my questions clearly and concisely and her manner ... Read Full Review
High
By : 'customer111'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WA12
Do not recommend this agent, far to expensive than others, can not see any good service, price is a lot of higher than ... Read Full Review
bad
By : 'Mad'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RM2
Absolute rip off in my opinion!! I would recommend that everyone stay clear of First Port given my shocking experience (note was formerly OM, formerly Peveral etc etc - forever changing name to disguise who they really are) Just received invoice for just under £700 for alleged over ... Read Full Review
bad
By : Paul
4 Mar 2018Am in court in lancaster not paying for services change as a tree damage my house and car took 6 years to cut it back in sed I wood pay the bill now theye have done it but that's no good to them for...
By : 'Jke'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG1
Very poor service and one of the big bully agents that charge extortionate admin fees, especially concerning consent for leaseholders to ... Read Full Review
Bad
By : 'Creatureofhabit'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Owner )
Sold price : £99000
Rent PCM : £530
Would you recommend ? : No
Postcode : DY2
Charge �120 when you buy one of their leased properties to change your name the �120 every time you have a new tenant. They claim that is a reasonable charge despite refusing to breakdown their costs for this clerical admin change. They say it is based on going rate charges other lease ... Read Full Review
Extremely poor. Rip off doesn't cover it
By : 'Nat'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B24
Absolutely dreadful company. Stay clear. They charge for work not carried out, take over 5 weeks to response to email ( that's will 3 'chase up' emails in between) they charge ridiculous management fees, but they do nothing. The law seriously needs to do something about these cowboys. I've reported ... Read Full Review
Terrible
By : 'IB'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NN11
Dreadful company, just want your cash and do nothing in return for it. We moved house because the property was tied into a contact with them. Absolutely awful, please check your contract if this company are associated with it .. STAY CLEAR, best advice I can give ... Read Full Review
BAD
Kimberly
By : 'Acworth'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N9
No one in the block has a good word to say about first port. They are shockingly bad in every way. They never respond to any issue and just do nothing. My solicitor even warned me about how notoriously bad they are when I bought the flat. I would be embarrassed to run my company that way, and be ... Read Full Review
By : 'om'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : WA8
All they do with your money is run a hoover round the stairs which they dont even do that well. Took them 12mths to change a bulb outside then it broke again a week later. Been waiting for 7mths now to fix the electric gates and have made 24 phone calls over it. Had every excuse going including no ... Read Full Review
Poor
Paul
By : 'Rachel'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management
Sold price : £135000
Would you recommend ? : No
Postcode : SN2
Utter Disgrace !!!!! I have just been told that although they have taken money out of my account for work they knew was not being done (because they had no contractor employed to do it) I am not entitled to my money back or any form of compensation as they have spent it on other things yet their ... Read Full Review
Utterly shocking my 5 year old could do a better job. £3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !
Utterly shocking my 5 year old could do a better job. £3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !
By : MVH
21 Feb 2016Hi I had a similar incident where they took money out of my account unannounced on 3 occasions - I cancelled the direct debit and insisted that they send me their bank details for ME to set up the...
William
By : 'Dom'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management
Would you recommend ? : No
Postcode : CF10
FirstPort (formerly OM Property Management) are forcing us to replace a communal carpet that is in excellent condition. The cost of doing this is �2,735.16, which includes a 10% commission that they are paying to themselves! Myself and other residents have continually complained about this ... Read Full Review
By : 'Maxine'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B74
How is this company getting away with this?? nobody seems to care, have spoken to ARMA who OM (now FirstPort) uses their official logo. Bought a property in this development 8 yeas ago, there has not been so much as a lick of paint in 20 years, it looks like a ghetto inside. Nest to no maintenance ... Read Full Review
By : 'Furious'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management
Sold price : £92500
Would you recommend ? : No
Postcode : CO11
This company operates almost as a protection racket. It demands an extortionate fee but does not provide a service. The bin area has not been cleared in the 17 months that we have lived here. The grass has been cut 6 times in 17 months. There was a 6-month gap over the winter. It is now May and the ... Read Full Review
Absolutely disgraceful.
By : Eliza
22 Jun 2015Contact...
By : 'Lew'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management
Would you recommend ? : No
Postcode : BR3
Useless company. I've spent countless hours of my life chasing up these people trying to get things done at our nice block of flats. They are slow to deal with matters, incompetent and insincere. Individuals need to take more responsibility with issues and not pass the buck. Communication within ... Read Full Review
By : 'ML'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management
Would you recommend ? : No
Postcode : B74
The farce continues, after systematically wrecking and devaluing every single property in the development, resulting in most people holding back payment, they threaten court action. They lie and say that there will be court costs added to the balance (less than £10,000 cases always go through ... Read Full Review
Go and join a hippy commune and disappear from civilised society???
Tim
By : 'peter'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management
Would you recommend ? : No
Postcode : NG24
Hi, i purchased my Freehold property at fernwood in newark just over a year ago. there are freehold and leasehold properties in the Village and all the open space land between these properties is owned by the developers David Wilson Homes. DWH started this development over 10 years ago and put in ... Read Full Review
This agent can take a run and jump over the highest cliff in the country.
The agents fees are at least 4 times the running costs of the estate.
By : SaveusfromPeverel
5 May 2015Right to manage.Quickly...
By : 'bexster32'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management
Would you recommend ? : No
Postcode : SE22
I can't begin to describe how much I hate OM property management.... As a firm they should be utterly embarrassed by the appalling way in which they treat their customers. I've raised formal complaints, phoned every day for a week, shouted, cried, emailed, written letters and yet they fail to ... Read Full Review
By : VTgoneforgood
8 Apr 2015Hi. You may not be able to change OM (now FirstPort) easily, or cheaply, so I recommend you get at least three active leaseholders and form a professionally competent Residents Group. We did that and ...
By : 'Mr'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting( As a Owner )
Sold price : £245000
Would you recommend ? : No
Postcode : RM7
Be warned they are changing there name to Firstport Property services , just received a letter informing me . I agree with all of the comments and more , worst company I have ever ... Read Full Review
By : 'James'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management
Sold price : £120000
Rent PCM : £550
Would you recommend ? : No
Postcode : NG9
This company just wants to rip money of people and sell their invisible service by force and threat and they don't accept any responsibility and I never see them around to do any service in our area but they send ... Read Full Review
The agent need to take responsibility and respect the customer and declare their service for them if they do any