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The UK's Largest Customer Review Website for the Property Industry

1/5, 6 Reviews
0% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
33% sales fee satisfaction
67% letting fee satisfaction
By : 'Not'
Services :
Would you recommend ? : No
Postcode : TW12
Full of empty promises from start to finish!! They completely messed up the paperwork and through their fault alone left me and two young children without property to move into. This took six long drawn out weeks to happen and forced me to put my belongings into storage as they finally told me the truth week prior to my move date. I would NEVER use this company again. Whenever you call the relevant people always seem to be out of the office, they don't tell you the truth and to be honest don't really care how they are treating people. They didn't even try to resolve this issue or try and find another property. The worst service I have ever had, the only good thing they did was to refund my deposit in full which took them about 5 weeks of me calling everyday!!
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 33% | £0 | £0 |
| Lettings | 100% | 67% | £995 | £995 |
Your Move
118 High Street, Hampton Hill, Greater London
TW12 1NT
0208 943 1146
By : 'Robert'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW11
Myself and some other students were signed up with this agents for a year and it has to be said that 90% of all interactions with the firm was a let down, and over the course of the tenancy we must of been completely ignored on all almost all occasions.... Read Full Review
By : 'M'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TW12
Overall AWFUL service. Great promises etc, but ultimately there was no feedback provided (without my prompting) from viewings - and despite my other agency pulling viewings in every week, Your Move went for a period of 4 months WITHOUT A VIEWING!! Minimal contact from the local office. When I... Read Full Review
They promise low fees - but they DO NOT DO ANYTHING FOR THAT FEE!
By : 'Claire'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TW13
Worst estate agent you could possibly choose to use. Constantly late, don't turn up to booked viewings, don't complete proper checks on buyers, took my property off the market with no instruction to do so, don't provide updates on anything, you will have to constantly chase just to receive excuse... Read Full Review
For the service i have received, no fees should apply. I would have had less input if i had used purple bricks
By : 'Leothelion'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TW11
Absolutely diabolical from start to finish. They tricked my mum into signing up for a 20 week contract then proceeded to practically ignore us for the next 3 months. Had about 3 viewings in that time. Very rude when you ring for advice, didn't bother to update you on progress, gave the impression... Read Full Review
Fees were pretty low but ended up paying another agent more just for the service and speed in selling/enthusiasm
Fees were pretty low but ended up paying another agent more just for the service and speed in selling/enthusiasm
By : 'Not'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TW12
Full of empty promises from start to finish!! They completely messed up the paperwork and through their fault alone left me and two young children without property to move into. This took six long drawn out weeks to happen and forced me to put my belongings into storage as they finally told me... Read Full Review
By : 'Parnia'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : TW13
I rent a flats from your move office in Hampton hill and one day before my moving day the contact me to say the flats its no longer available and now I left with no place to live and I due to give birt to my first babe next week . Don't trust them they don't have any senses of... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
https://www.your-move.co.uk/help/complaints-process
Last updated at 12/15/2015, 10:46:38 AM by allAgents