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Altrincham, WA14
3.2/5, 15 Reviews
67% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"We had many issues while..."
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1 Star Review
By : 'In'
Services :
Would you recommend ? : No
9 Jan 2012
People found this helpful2
We had many issues while using Jordan's, A few examples (of the many) would be the broken heaters, cookers and smoke alarms. All of which are necessities within the home. The time that they took to deal with any of these issues was laughably slow, their ability to keep us updated on the jobs was nonexistent and the way in which they actually spoke to myself & housemate was, simply, rude. As pointed out below by several other people, the way in which they deal with the end of tenancy/deposits is terrible and my particular irritant. The apartment which we rented was very old (around the 100 year mark) and not at all the ‘pristine show home' that they suggest in the inventory. The point I am making is that there was a certain amount of wear and tear that could only occur from years of usage and not in the 12 months we rented. Before leaving we spent 2 days cleaning the property thoroughly, it was cleaner leaving than when we moved in. This however did not stop them from listing such things as - Dust - as causes for taking £140 from our deposit for a professional clean. When I received the evaluation on the property from checkout I was that disgusted that I insisted that they show me the areas that ‘fell below standard'. They did, and one particular laughable moment was that of the ‘Food waste' they had advised on, this turned out to be one half of a pistachio nut shell....and that isn't a joke. Must have been a particular dirty shell to warrant the £140.... I am however not naive and understand that they do have a rather large amount of houses/flats etc on their books. If you had no other choice but to use this company then I would strongly suggest that when the inventory is being carried out, you note down every minute detail. Even if it seems ridiculous at the time to be writing down that you found one hair, a tiny crack or in my case half a pistachio nut shell, Because believe me Jordan's will use anything they can find to squeeze that last little bit of money from you. In a nut shell, I would implore you to never use this company. Absolutely dreadful.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Address
Jordans Residential Lettings
8 The Downs, Altrincham, Greater Manchester
WA14 2PU
0161 928 5890
Services offered
- Sales
- Lettings
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- Conveyancing
- Mortgage Advice
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Jordans Residential Lettings Branches (View All 8)
Simple good old fashioned ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WA14
27 May 2014
People found this helpful0
Simple good old fashioned great customer service. Nothing was too much trouble and there was always a smile to... Read Full Review
Comments (1)Was this helpful?:
By : Customer Care
28 May 2014Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using...
We have received exc customer ...
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5 Star Review
By : 'Sorcha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WA15
27 May 2014
People found this helpful0
We have received exc customer service through these agents, they have been polite and professional. We have found all staff thorough and... Read Full Review
Comments (1)Was this helpful?:
By : Customer Care
28 May 2014Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using...
I found the staff very ...
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5 Star Review
By : 'Tracey'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WA14
24 May 2014
People found this helpful0
I found the staff very pleasant and they gave prompt service when viewing various properties, when i had decided which property to rent they dealt with all the paperwork with ease, once moved in any further questions were answered straight away. I enquired about a welcome pack for the property i... Read Full Review
Comments (1)Was this helpful?:
By : Customer Care
28 May 2014Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using...
I found Jordans very helpful, ...
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5 Star Review
By : 'Melissa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M23
24 Apr 2014
People found this helpful0
I found Jordans very helpful, Tom who look after me from start to finish was brillant, if i had any queries i could call him or email him which was helpful. Tom answered all my queries and the office staff are very friendly and willing to help. My flat i now live is brillant and im very... Read Full Review
Comments (1)Was this helpful?:
By : Customer Care
23 May 2014Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using...
Efficient with politeness. ...
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4 Star Review
By : 'B'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WA15
14 Apr 2014
People found this helpful1
Efficient with politeness. Had a leak in a tenanted property, which was brilliantly supported by Jordan's and eventual able to reclaim all... Read Full Review
Comments (1)Was this helpful?:
By : Customer Care
23 May 2014Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using...
I am a landlord and have used ...
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5 Star Review
By : 'brettc'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M33
14 Apr 2014
People found this helpful1
I am a landlord and have used Jordan's (Altrincham) for 4 years now. They have provided an excellent service for me in every... Read Full Review
Comments (1)Was this helpful?:
By : Customer Care
23 May 2014Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using...
I have found Jordans ...
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4 Star Review
By : 'Jason'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WA15
13 Apr 2014
People found this helpful1
I have found Jordans residential lettings agency in Altrincham always very polite and helpful. I have been a landlord with them for some time and they have always been honest with me and helpful. They take any concerns I have had regarding tenants seriously and always been very supportive. They... Read Full Review
Comments (1)Was this helpful?:
By : Customer Care
23 May 2014Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using...
We have been with Jordans for ...
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5 Star Review
By : 'Paul'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : M33
11 Apr 2014
People found this helpful0
We have been with Jordans for close to 27 years! After an "OK" start we have been consistently happy with their service and the relationship. Sure, you may be able to shop around for better deals, but these guys have grown with time. Systems for tracking and following through are strong;... Read Full Review
Comments (1)Was this helpful?:
By : Customer Care
23 May 2014Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using...
i have been with Jordans for ...
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4 Star Review
By : 'grant'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WA14
11 Apr 2014
People found this helpful1
i have been with Jordans for around 3 years - i also happen to own a letting company in South Africa so have a pretty decent knowledge of how a good agency should operate. i am most satisfied with the service i have received from them - i have never found them to be rude or arrogant and have... Read Full Review
Comments (1)Was this helpful?:
By : Customer Care
23 May 2014Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using...
We have rented through ...
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1 Star Review
By : 'Tony'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WA15
8 Apr 2014
People found this helpful2
We have rented through Jordans since 2000 and have used them for at least 4 different properties, all houses in various areas. We had no problems at all, otherwise we would not have gone back to the same estate agents. All documents were on time and the rents paid were fair. We had no problems... Read Full Review
Comments (1)Was this helpful?:
By : Customer Care
23 May 2014Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using...
Anyone thinking of renting ...
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1 Star Review
By : 'docgreenfingers'
Services : Letting( As a Tenant )
Would you recommend ? : No
4 Feb 2012
People found this helpful6
Anyone thinking of renting through Jordans letting agency in Altrincham, then just don't! My daughter has just moved out of her rented home. We spent a two hard days cleaning the property before handing the keys back. Yesturday my daughter recieved a letter from the letting agent (Jordans) saying ... Read Full Review
Comments (1)Was this helpful?:
By : Sue
24 Sept 2012I know this was back in Feb and I hope your daughter has sorted it but Yes, we had the same problem. We rented a property and was there for a year and when we left I cleaned it from top to bottom and ...
We had many issues while ...
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1 Star Review
By : 'In'
Services : Letting( As a Tenant )
Would you recommend ? : No
9 Jan 2012
People found this helpful2
We had many issues while using Jordan's, A few examples (of the many) would be the broken heaters, cookers and smoke alarms. All of which are necessities within the home. The time that they took to deal with any of these issues was laughably slow, their ability to keep us updated on the jobs was... Read Full Review
Comments (0)Was this helpful?:
We were meant to move in on ...
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1 Star Review
By : 'nearly_homeless'
Services : Letting( As a Tenant )
Would you recommend ? : No
5 Mar 2011
People found this helpful1
We were meant to move in on the Saturday. They sent us the agreements on the Friday evening. They expected us to agree to a mandatory 2%-6% rent increase if we remained in the property after 12 months. Their tenancy agreement stated that we would have to sign up to Sparks Energy for some strange... Read Full Review
Comments (2)Was this helpful?:
By : nearly_homeless
7 Mar 2011Also, do not pay any of the...
I had been a tenant for 12 ...
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1 Star Review
By : 'sylandange'
Services : Letting( As a Tenant )
Would you recommend ? : No
29 Mar 2010
People found this helpful1
I had been a tenant for 12 months. I have made numerous complaints re the radiators in both of the bedrooms not working, bearing in mind I have a baby, and also the toilet seat being broken from the day I moved in. These problems were never rectified. I have now moved to another property, NOT... Read Full Review
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Extremely poor customer ...
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1 Star Review
By : 'iaino'
Services : Letting( As a Tenant )
Would you recommend ? : No
10 Aug 2007
People found this helpful1
Extremely poor customer service. On a number of occassions when they said they would telephone back to resolve an issue, no phone call was made. it has taken 6 weeks, to date, and still we have not received our deposits back. A number issues have been blamed for this, busy period etc, but lets face ... Read Full Review
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