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Bristol, BS8
2.1/5, 7 Reviews
29% Recommended
50% letting valuation accuracy
43% letting fee satisfaction
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"Rhiannon Walker - Alder King..."
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1 Star Review
By : 'Dana'
Services :
Rent PCM : £450
Would you recommend ? : No
Postcode : BS13
2 Dec 2015
People found this helpful3
Rhiannon Walker - Alder King agent Very sweet and convincing until I whipped my credit card out to pay £360 agency fee for a small studio flat. After that I was dropped like a ton of bricks, ignored and told she cannot do anything to help although once I picked the keys up she said: 'I'm here if you need anything, just give me a ring'. There was water damage on one of the walls from leak coming from the roof, she assured me it will be sorted before I move in. didn't happen. Emma Vincent - she was the only decent and understanding agent, quite helpful. Odd how she disappeared very quickly. Probably because she wasn't a bully. Overall company - terrible! They never answer the phone, rarely call back, they make you as tenant feel like a criminal, try to blame you for the things that break in the property. Also, have the nerve to try and charge £60 for a letter that you don't need, £125 for renewing the short hold tenancy agreement which they never utter or written a word before hand. Contractors are allowed access to the property without the tenant being informed 24 hours prior as stated in contract so your privacy is 0. I could go on with so many other problems! They harass you over the phone for money you shouldn't pay. Customer service is atrocious, you feel intimidated and think twice before you pick up the phone to ask them anything. They sold me a contract for a dump: mouldy walls, appliances broken, thermostat is just a feature on the wall, ventilator in bathroom faulty, broken window that they can't be bothered to fix (is November and I might as well sleep outside, same temperature in the flat). Oh... and if you need to file a complaint... no one ever replies. Waste of time and money. Word of advice, for both tenants and landlords: STAY AWAY FROM THEM!
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Comments on Agent Fees
The £360 fee for ONE person to rent a small damp studio flat in a building erected in 1929 is extortionate and cannot be justified whatsoever.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 43.00% | £450 | £1,400 |
Address
Alder King
108 Whiteladies Road, Bristol, Avon
BS8 2RP
0117 322 6020
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Alder King Branches (View All 5)
Excellent ...
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5 Star Review
By : 'James'
Services : Letting( As a Owner )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : BS35
14 Feb 2019
People found this helpful0
Bartek and AK lettings have been great. I was in two minds whether to sell or re-let our flat, but decided - largely due to Bartek's proficient and helpful advise - to re let. The whole process was extremely friendly, quick and positive. Flat re-let within 24hrs (!) Very happy - nice one... Read Full Review
Comments on Agent Fees
good
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Awful. Reported leaking roof ...
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1 Star Review
By : 'AJR'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : BS1
13 Apr 2017
People found this helpful2
Awful. Reported leaking roof 12 months ago, still not fixed. Landlord now facing expensive repair costs, whilst Alder King continue to charge expensive fees. Poor poor poor customer relations. Communications only when chased, and often ignored. Also telling that the only positive reviews came from... Read Full Review
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Super Friendly agency, Always ...
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5 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : BS14
27 Oct 2016
People found this helpful2
Super Friendly agency, Always a pleasure to be around. My Favourite in bristol AND they have beautiful properties to rent. My agent Bartek is terrific, he always had suggestions to save me money when moving in, rather than have me pay more. The Landord is also a lovely person, which shows to me ... Read Full Review
Comments on Agent Fees
Very well priced. Agency fees are never going to be super cheap, so dont hang around for that. For what i paid (which is the normal charging fee if not significantly lower) i am totally happy. They always want to help and get things done on time.
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Extremely disappointed with ...
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1 Star Review
By : 'Angryrenter'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS6
17 Aug 2016
People found this helpful2
Extremely disappointed with this agency when an offer was accepted on a rental property and agency fees paid (having had to work hard to get the property off the market and pay a higher rent than advertised) only to hear a few days later that the property had fallen through for a reason that could... Read Full Review
What agent could do to change your mind?
Agency fees in excess of other agencies I encountered, despite similar rental prices.
Comments on Agent Fees
Agency fees in excess of other agencies I encountered, despite similar rental prices.
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After what promised to be a ...
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1 Star Review
By : 'Disappointed'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : BS16
1 Feb 2016
People found this helpful2
After what promised to be a quick and easy let I encountered numerous problems. The referencing company they use just simply doesn't work. You could fill out the form only to find that it won't submit and then after hunting down a phone number find that over half the form does not apply to you and... Read Full Review
What agent could do to change your mind?
reasonable, but in my opinion there is no need for them to charge what they do when they are useless.
Comments on Agent Fees
reasonable, but in my opinion there is no need for them to charge what they do when they are useless.
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Rhiannon Walker - Alder King ...
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1 Star Review
By : 'Dana'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : BS13
2 Dec 2015
People found this helpful3
Rhiannon Walker - Alder King agent Very sweet and convincing until I whipped my credit card out to pay £360 agency fee for a small studio flat. After that I was dropped like a ton of bricks, ignored and told she cannot do anything to help although once I picked the keys up she said: 'I'm... Read Full Review
Attached Files
Comments on Agent Fees
The £360 fee for ONE person to rent a small damp studio flat in a building erected in 1929 is extortionate and cannot be justified whatsoever.
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Read my full review here: ...
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1 Star Review
By : 'Avoid'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS6
15 Oct 2014
People found this helpful4
Read my full review here: http://www.allagents.co.uk/review/111607/ In fact, just google 'Countrywide Lettings' to give yourself a real idea of what you're getting yourself into with Alder King. That's the name of the group they're part... Read Full Review
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