Awfull company, agents rude and definitely had delusions of grandeur, had terrible problems with damp which were never dealt with, when we finally moved out Goadby tried to deduct £750 from our deposit, we ended up going through TDS, they ended up deducting only £15, says it all really. Make sure you check all the fees and get it written down, whenever the tenancy is up they will try to charge you hundreds of pounds to renew it. Goadsby really have no clue how to run there business and deliver any level of customer service. If your a tenant I really would recommend going elsewhere. If you are buying somewhere do as we did and deliberately avoid any houses for sale through them. If your a landlord avoid them, do you really want unhappy tenants? Tenants that get charged extortionate fees so avoid your property??