They agreed a rent of �1300 with me, asked me to put down a deposit of �600 and then turned around said the rent is increased to �1400. I refused to take that number then asked for deposit back. There has no action of refund although senior management and accounts confirmed so. I took them... Read Full Review

horrible experience me bf and i are now back living in me parents front room !!! we moved to london to find jobs setup in a hotel and started looking for flat. and saw lovely flat advertised by crestons. since hotel was expensive we told agent on spot we wantedit.went back to brick lane to sign ... Read Full Review

Worst experience I've ever had with this incompetent letting agency. I was told I could move in on the day it was available; two weeks later, they are still completing reference checks and gave me absolutely no information regarding anything. They told me when I called that I would need a guarantor ... Read Full Review

DO NOT USE THIS AGENCY! I have had the most awful experience with Crestons. They have completely messed me around - I was told that flat would be available to move in on the day I wanted - I filled in a reference form etc. and two weeks later.. they claimed the process was still not complete. I... Read Full Review

4 months later and have not returned holding deposit of £ 1520, never had intention of letting the property or returning the money. Reported to both The Property Ombudsman and the Trading Standards, Manager is Ibrahim Ali, Brick lane was trading under Sirs Associates LTD but... Read Full Review

DO NOT USE THIS AGENT. After paying a holding deposit of £840, the rental fell through as the landlord changed his mind. Fair enough. However over 3 months down the line, Crestons have still not returned the holding deposit. When contacted they always say it's up to the manager, however the... Read Full Review

We came to their office but they didn't have anything that would suit us (I wanted to have a balcony - my partner smokes); but they called two weeks later and got us a nice place. Overall... Read Full Review

OMG!! I cannot believe how such a terrible business can actually continue trading. I am a landlady and avertising my own properties on different wesites and Crestons contacted me claiming that they have tenants for me...the best tenants in the world...they are willing to pay more than the rent... Read Full Review

This is the second time that I have rented using Crestons. The first time I was new to Shoreditch; I would like to mention Stefano – he was really helpful and got me a lovely studio; I don't remember the agent I used the first time but he was helpful... Read Full Review

Avoid business with these agents at all times! At first it started off okay, the viewings were normal and the agency looked fine. After having viewed a place, we paid a holding deposit. This is where it all began. They wanted us to do things quickly and sign things that were in their favour. On the ... Read Full Review

Absolutely Crooks! The worst. I have paid in advance three months rent plus the deposit plus their fees from Italy. Once arrived, they told me that the house I have chosen from Italy was not available due to a safety problems (?????). The gave me the key of another house, old and noisy. Now the... Read Full Review

Started out so promising, secured high rent but about three months into tenancy problems began Crestons late paying rent to me every month, once almost four weeks late. Emails ignored, promises made during phone calls broken, reception staff clearly instructed to take a message - contacts never... Read Full Review

Never use this comany. These where by far the worst company i have ever dealt with. They never respond to emails, and trying to get our deposit back was like tryig to draw blood from a stone. It was only when we threatened legal action and the landlord also threatened legal action was it finally ... Read Full Review

My daughter rented a room (crowndale Court), they wanted her to pay in advace (because she is a student), right after that they said the appartment should be renovated, she left and never got here Money... Read Full Review

Rented a 2 bed flat in E1 and have a poor experience with them. Our experience is similar to many others documented on here - pushing back move in dates, failing to follow through on agreements, avoiding any correspondence in writing, ignoring emails or calls etc. Our landlord contacts us direct... Read Full Review

We gave this estate agent �730 administration fee to take a property off the market for us to rent. Three days later they called us back to say the property had already been rented before we put the deposit down. Over one week later I am still waiting to get my deposit back. I must have... Read Full Review

I paid £1600 to Crestons as a sales resevation money for a flat in East Lodnon. But Crestons sold the property to someone else and unbelievably they don't want to refund my reservation money of £1600. The detailed story is as per the below: I offered £320K for 1 bed property and accepted... Read Full Review

I have dealt with Shay on three separate occasions: initially for a short-term let on a flat, which I later took up a long-term tenancy on and then renewed recently. Shay has been succinct and flexible in his dealings with me: he has quickly dealt with requests from myself and from... Read Full Review

BE VERY CAREFUL, I WOULDN'T EVEN GET NEAR THOSE GUYS, now you can have some reading: Looks cheap but ends up being an extremely expensive and unpleasant agency. This is the description of my full experience: Before getting into the flat - Was promised an additional sofa, did not happen -... Read Full Review

Shay was very polite and helped us find the property that we were looking for! As we were looking to get our foot into London as soon as possible, Shay went through every step and held our hand through the process. Any time I have a query Shay gets back to me instantly. I highly recommend his... Read Full Review