The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.1/5, 288 Reviews
3% Recommended
35% sales valuation accuracy
22% letting valuation accuracy
32% sales fee satisfaction
32% letting fee satisfaction
By : 'Shu'
Services : Property Management(They manage our building)
Would you recommend ? : No
OM Property Management have been running for decades and as yet they are all a bunch of ammeteurs!!!! If your considering buying a flat that is run byOM Property Management (Peveral) then PLEASE reconsider your options. They increase their service charges every year and offer inadequate services and thats not even taking into account when there is a communal problem. Twice in a year OM have stopped our water supplies withough any notice (standard water maintenance carried out which they booked in advance!), being a mother and having no clean water for days to make formulae and sterilize his bottles withough any notice is a major inconvinience. The Customer Service section is a complete shambles, you even have seniors patronizing you, insinuating that you have contrived certain problems where you end up more angry than you started off due to the lack of CS, you even have their high end managers try and take credit for resolving a problem that they hav'nt even resolved!!! Like I said a bunch of ammeteurs! Seriously though, I am moving soon and part of the problem is OM Property being so incompetent at doing their jobs in addition to their ridiculous service charges.
OM Property Management have been running for decades and as yet they are all a bunch of ammeteurs!!!! If your considering buying a flat that is run byOM Property Management (Peveral) then PLEASE reconsider your options. They increase their service charges every year and offer inadequate services and thats not even taking into account when there is a communal problem. Twice in a year OM have stopped our water supplies withough any notice (standard water maintenance carried out which they booked in advance!), being a mother and having no clean water for days to make formulae and sterilize his bottles withough any notice is a major inconvinience. The Customer Service section is a complete shambles, you even have seniors patronizing you, insinuating that you have contrived certain problems where you end up more angry than you started off due to the lack of CS, you even have their high end managers try and take credit for resolving a problem that they hav'nt even resolved!!! Like I said a bunch of ammeteurs! Seriously though, I am moving soon and part of the problem is OM Property being so incompetent at doing their jobs in addition to their ridiculous service charges.
By : propman
5 Jan 2012I have similar experiences of Peverel OM, serious overspends and recharges on top of an inflated service charge in the first place. The apartment block where i own a few apartments has been left in an awful state as funds were not available for basic services due to the overspend. Simple repairs cost a fortune and we were hit with an enormous water bill as it hadn’t been dealt with for years. The Good news is that i organised for OM to be removed as the management company- they are now gone- the service charge has been reduced and the place is already looking much better. I am now organising to have management companies removed from a couple of other sites i own property at where similar issues are occurring- happy to share my experience of removing them with anyone else in similar circumstances if you e-mail me at hertspropertyATgmail.com (just replace the AT with @ - I put it this way to prevent automated spam)
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 35% | 32% | £92,500 | £245,000 |
| Lettings | 22% | 32% | £400 | £1,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 91 | 2 | 87 | 0 | 0 | 0 | 11 | 3 | 91 |
OM Property Management
Marlborough House
Wigmore Place, Luton, Hertfordshire
LU2 9EX
08453 370272
By : 'Rachel'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : WC1E
One star is too much for the absolute rip off of a company, shocking service. Be warned they will charge you a fee of £400 for certificate of compliance when you remortgage, an absolute con!!! Avoid this company at all ... Read Full Review

By : 'Pat'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Owner)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : SN7
I can't speak for any services other than the advice I sought (I see that OM has had dreadful reviews from just about every client). But when I called this afternoon with an insurance enquiry I found that Kwelly was very, very helpful. She answered my questions clearly and concisely and her manner ... Read Full Review
High
By : 'customer111'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : WA12
Do not recommend this agent, far to expensive than others, can not see any good service, price is a lot of higher than ... Read Full Review
bad
By : 'Mad'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : RM2
Absolute rip off in my opinion!! I would recommend that everyone stay clear of First Port given my shocking experience (note was formerly OM, formerly Peveral etc etc - forever changing name to disguise who they really are) Just received invoice for just under £700 for alleged over ... Read Full Review
bad
By : Paul
4 Mar 2018Am in court in lancaster not paying for services change as a tree damage my house and car took 6 years to cut it back in sed I wood pay the bill now theye have done it but that's no good to them for...
By : 'Jke'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : RG1
Very poor service and one of the big bully agents that charge extortionate admin fees, especially concerning consent for leaseholders to ... Read Full Review
Bad
By : 'Creatureofhabit'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Owner)
Sold price : £99000
Rent PCM : £530
Would you recommend ? : No
Postcode : DY2
Charge �120 when you buy one of their leased properties to change your name the �120 every time you have a new tenant. They claim that is a reasonable charge despite refusing to breakdown their costs for this clerical admin change. They say it is based on going rate charges other lease ... Read Full Review
Extremely poor. Rip off doesn't cover it
By : 'Nat'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B24
Absolutely dreadful company. Stay clear. They charge for work not carried out, take over 5 weeks to response to email ( that's will 3 'chase up' emails in between) they charge ridiculous management fees, but they do nothing. The law seriously needs to do something about these cowboys. I've reported ... Read Full Review
Terrible
By : 'IB'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : NN11
Dreadful company, just want your cash and do nothing in return for it. We moved house because the property was tied into a contact with them. Absolutely awful, please check your contract if this company are associated with it .. STAY CLEAR, best advice I can give ... Read Full Review
BAD

By : 'Acworth'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : N9
No one in the block has a good word to say about first port. They are shockingly bad in every way. They never respond to any issue and just do nothing. My solicitor even warned me about how notoriously bad they are when I bought the flat. I would be embarrassed to run my company that way, and be ... Read Full Review
By : 'om'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : WA8
All they do with your money is run a hoover round the stairs which they dont even do that well. Took them 12mths to change a bulb outside then it broke again a week later. Been waiting for 7mths now to fix the electric gates and have made 24 phone calls over it. Had every excuse going including no ... Read Full Review
Poor

By : 'Rachel'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our estate)
Sold price : £135000
Would you recommend ? : No
Postcode : SN2
Utter Disgrace !!!!! I have just been told that although they have taken money out of my account for work they knew was not being done (because they had no contractor employed to do it) I am not entitled to my money back or any form of compensation as they have spent it on other things yet their ... Read Full Review
Utterly shocking my 5 year old could do a better job. £3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !
Utterly shocking my 5 year old could do a better job. £3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !
By : MVH
21 Feb 2016Hi I had a similar incident where they took money out of my account unannounced on 3 occasions - I cancelled the direct debit and insisted that they send me their bank details for ME to set up the...

By : 'Dom'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : CF10
FirstPort (formerly OM Property Management) are forcing us to replace a communal carpet that is in excellent condition. The cost of doing this is �2,735.16, which includes a 10% commission that they are paying to themselves! Myself and other residents have continually complained about this ... Read Full Review
By : 'Maxine'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : B74
How is this company getting away with this?? nobody seems to care, have spoken to ARMA who OM (now FirstPort) uses their official logo. Bought a property in this development 8 yeas ago, there has not been so much as a lick of paint in 20 years, it looks like a ghetto inside. Nest to no maintenance ... Read Full Review





By : 'Furious'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our estate)
Sold price : £92500
Would you recommend ? : No
Postcode : CO11
This company operates almost as a protection racket. It demands an extortionate fee but does not provide a service. The bin area has not been cleared in the 17 months that we have lived here. The grass has been cut 6 times in 17 months. There was a 6-month gap over the winter. It is now May and the ... Read Full Review
Absolutely disgraceful.
By : Eliza
22 Jun 2015Contact...
By : 'Lew'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : BR3
Useless company. I've spent countless hours of my life chasing up these people trying to get things done at our nice block of flats. They are slow to deal with matters, incompetent and insincere. Individuals need to take more responsibility with issues and not pass the buck. Communication within ... Read Full Review
By : 'ML'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : B74
The farce continues, after systematically wrecking and devaluing every single property in the development, resulting in most people holding back payment, they threaten court action. They lie and say that there will be court costs added to the balance (less than £10,000 cases always go through ... Read Full Review
Go and join a hippy commune and disappear from civilised society???

By : 'peter'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our estate)
Would you recommend ? : No
Postcode : NG24
Hi, i purchased my Freehold property at fernwood in newark just over a year ago. there are freehold and leasehold properties in the Village and all the open space land between these properties is owned by the developers David Wilson Homes. DWH started this development over 10 years ago and put in ... Read Full Review
This agent can take a run and jump over the highest cliff in the country.
The agents fees are at least 4 times the running costs of the estate.
By : SaveusfromPeverel
5 May 2015Right to manage.Quickly...
By : 'bexster32'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : SE22
I can't begin to describe how much I hate OM property management.... As a firm they should be utterly embarrassed by the appalling way in which they treat their customers. I've raised formal complaints, phoned every day for a week, shouted, cried, emailed, written letters and yet they fail to ... Read Full Review
By : VTgoneforgood
8 Apr 2015Hi. You may not be able to change OM (now FirstPort) easily, or cheaply, so I recommend you get at least three active leaseholders and form a professionally competent Residents Group. We did that and ...
By : 'Mr'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Owner)
Sold price : £245000
Would you recommend ? : No
Postcode : RM7
Be warned they are changing there name to Firstport Property services , just received a letter informing me . I agree with all of the comments and more , worst company I have ever ... Read Full Review
By : 'James'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our estate)
Sold price : £120000
Rent PCM : £550
Would you recommend ? : No
Postcode : NG9
This company just wants to rip money of people and sell their invisible service by force and threat and they don't accept any responsibility and I never see them around to do any service in our area but they send ... Read Full Review
The agent need to take responsibility and respect the customer and declare their service for them if they do any
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