Unfortunately, my first and now LAST experience with Martin & Co. Guildford was not only disappointing, it was completely appalling. The staff at Martin & Co. have an extreme lack of unprofessionalism, communication, severely poor customer service, and are ridiculously slow at responding to enquiries or fixing any mistakes created by them. At the beginning of our tenancy, there were several parts of the house that were broken/damaged such as back door locks, bathroom door handles and locks, bedroom door handles, etc. And we sent Martin & Co. several messages asking for this to be fixed throughout the year. Sadly, they were only fixed (for the new upcoming tenants of the property) when our tenancy was almost up and were about to move out. When our tenancy finished, I had sent various staff members at Martin & Co. several e-mails and calls regarding when our deposit money would be repaid to us. I received either no response or a quick apology stating something along the lines of they were working on it. I had to go through FOUR STAFF MEMBERS at Martin & Co. before our deposit repayment process seemed to finally begin. We were not able to get our deposit money repayed to us until nearly 2 MONTHS after we moved out of the property. And finally, I have never experienced such rudeness and such incompetence from Sarka and Linda at Martin & Co. Guildford. They volunteered to take our final meter readings and notify our utility suppliers of our moving out at our tenancy check-out, and I, on multiple occasions, asked for reassurance that this was taken care of. At the time, I was told by Linda that it had been. Almost seven weeks after the check out date, I received a utility notice with meter readings much higher than the company ITSELF estimated. I called our utility company to query this, and they informed me that the final meter readings had been not been given to them until SEVEN weeks after the check out date! When I called Linda about this, she immediately said that I had been mistaken and she did notify our utility suppliers on our check out date when they should have been. And when I told her that I called them up and asked them myself, she immediately changed her story and said that they were not able to give them the meter readings because we had not provided a forwarding address. In the several emails I had sent to Linda regarding reassurance that our check out procedure was taken care of, NOT ONCE had she asked for a forwarding address. And when I made this clear to her colleague Sarka (apparently Martin & Co. staff dislike fighting their own battles), she was constantly defending Linda and herself with evidence that, when I asked for physical proof, she could not provide. I told her that this was either blatant proof of dishonesty, or a complete lack of communication between Martin & Co. staff. They could decide. And when I provided my emails with Linda for evidence, Sarka could only apologise for Linda's