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Guildford, GU1
2.3/5, 6 Reviews
33% Recommended
50% letting valuation accuracy
40% letting fee satisfaction
Latest Reviews
Happy home dweller
Highly Disappointed Customer
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 40.00% | £420 | £1,550 |
Address
Martin & Co
59A Quarry Street, Guildford, Surrey
GU1 3UA
01483 604785
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
Unprofessional and ...
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1 Star Review
By : 'Glad'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : GU7
21 Sept 2018
People found this helpful0
I rented a house through this company. From the start they were unprofessional. It took months to agree the inventory as they had included things on it that were not in the house. Within 24 hours of moving in things started to go wrong, and indeed in the first 6 months we had leaks from the... Read Full Review
Comments (2)
I rented a house through this company. From the start they were unprofessional. It took months to agree the inventory as they had included things on it that were not in the house. Within 24 hours of moving in things started to go wrong, and indeed in the first 6 months we had leaks from the bathroom into the hall, a leaking radiator, the washing machine and dishwasher broke down.
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Glad I'm Out said about Martin & Co
Services : Letting( As a Tenant )Date: 20th Sep 2018
I rented a house through this company. From the start they were unprofessional. It took months to agree the inventory as they had included things on it that were not in the house. Within 24 hours of moving in things started to go wrong, and indeed in the first 6 months we had leaks from the bathroom into the hall, a leaking radiator, the washing machine and dishwasher broke down.
any interactions we had with the staff were unprofessional, and there is one member of staff in particular who is mind bogglingly rude. They are an utterly shabby little outfit.
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By : Richard Neale
22 Sept 2018Thank you for your feedback but as far as we can ascertain, we have received no direct complaint of this nature and have therefore not been given the opportunity to investigate and respond to the...
Dont' go ...
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1 Star Review
Abigail
Linda
By : 'EP'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : GU2
9 Apr 2018
People found this helpful0
The moment I moved in the property I'm renting from them, I just had problems and problems. There were several parts of the appartment that were broken/damaged such as back door locks, bathroom door handles and locks, bedroom door handles, etc. Small things but quiet annoying. Then the... Read Full Review
Comments (2)The moment I moved in the property I'm renting from them, I just had problems and problems.
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EP said about Martin & Co
Services : Letting( As a Tenant )Date: 8th Apr 2018
The moment I moved in the property I'm renting from them, I just had problems and problems.
There were several parts of the appartment that were broken/damaged such as back door locks, bathroom door handles and locks, bedroom door handles, etc. Small things but quiet annoying. Then the washing machine, and a leaking shower. A guy came for the shower but barely fixed anything and I had to call again, and they almost refused to send someone else. Also, central heating starts once in ten, the bathroom's sink is leaking too, and the carpet is disgusting, while they promised to wash it "professionally" before I arrive. The appartment is not well maintained and it is quiet obvious they don't care about the well being of their tenants.
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By : Richard
10 Apr 2018I am sorry that claim to have had a bad experience but we are not aware of any property that has the issues that you describe. If you contact the office on 01483 604785 we will of course get the...
Abigail went above and beyond ...
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5 Star Review
Abigail
By : 'Happy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GU2
8 Feb 2018
People found this helpful1
Abigail went above and beyond to help secure a home for myself and my children. She took control, there was great communication, very efficient.....heart of gold. Delivered at every step of the way. We are over the... Read Full Review
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Happy home dweller said about Martin & Co
Services : Letting( As a Tenant )Date: 8th Feb 2018
Abigail went above and beyond to help secure a home for myself and my children. She took control, there was great communication, very efficient.....heart of gold. Delivered at every step of the way. We are over the moon!
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As a landlord i have dealt ...
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5 Star Review
Sarka
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : GU1
9 Sept 2017
People found this helpful0
As a landlord i have dealt with Martin and Co for 10 years, without a problem.All members of staff are very professional, friendly and polite.I also believe they value accurately, not to falsely gain clients but to give a fair and honest opinion of the market.I also feel they take great care in... Read Full Review
Comments on Agent Fees
good
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David T said about Martin & Co
Services : Letting( As a Owner )Date: 8th Sep 2017
As a landlord i have dealt with Martin and Co for 10 years, without a problem.All members of staff are very professional, friendly and polite.I also believe they value accurately, not to falsely gain clients but to give a fair and honest opinion of the market.I also feel they take great care in selecting quality tenants and i am impressed by a fee structure with no hidden charges .On top of this even after the keys are handed over they take the time to ensure the tenant is happily settled in during the tenancy at no extra cost.to the landlord.That is what I call service which is hard to find these days.
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I rang to enquire about a ...
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1 Star Review
By : 'S'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1550
Would you recommend ? : No
Postcode : GU2
20 May 2017
People found this helpful1
I rang to enquire about a property for rent and was spoken to in an extremely rude, patronising manner. Despite being a senior teacher in a large school, I was made to feel humiliated and worthless. I can only feel thankful I was made aware of the poor standard of customer service before I... Read Full Review
Comments (2)Was this helpful?:
S said about Martin & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 19th May 2017
I rang to enquire about a property for rent and was spoken to in an extremely rude, patronising manner. Despite being a senior teacher in a large school, I was made to feel humiliated and worthless. I can only feel thankful I was made aware of the poor standard of customer service before I committed to one of their properties.
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By : Richard
22 May 2017Dear S, I am sorry that you feel that you were treated in a rude and patronising manor as that is certainly not the feedback that we normally get from our clients. The team here always try to...
Unfortunately, my first and ...
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1 Star Review
Sarka
Linda
By : 'Highly'
Services : Letting( As a Tenant )
Rent PCM : £420
Would you recommend ? : No
Postcode : GU2
28 Sept 2015
People found this helpful6
Unfortunately, my first and now LAST experience with Martin & Co. Guildford was not only disappointing, it was completely appalling. The staff at Martin & Co. have an extreme lack of unprofessionalism, communication, severely poor customer service, and are ridiculously slow at responding to ... Read Full Review
Comments (0)Unfortunately, my first and now LAST experience with Martin & Co. Guildford was not only disappointing, it was completely appalling. The staff at Martin & Co. have an extreme lack of unprofessionalism, communication, severely poor customer service, and are ridiculously slow at responding to enquiries or fixing any mistakes created by them.
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Highly Disappointed Customer said about Martin & Co
Services : Letting( As a Tenant )Date: 27th Sep 2015
Unfortunately, my first and now LAST experience with Martin & Co. Guildford was not only disappointing, it was completely appalling. The staff at Martin & Co. have an extreme lack of unprofessionalism, communication, severely poor customer service, and are ridiculously slow at responding to enquiries or fixing any mistakes created by them.
At the beginning of our tenancy, there were several parts of the house that were broken/damaged such as back door locks, bathroom door handles and locks, bedroom door handles, etc. And we sent Martin & Co. several messages asking for this to be fixed throughout the year. Sadly, they were only fixed (for the new upcoming tenants of the property) when our tenancy was almost up and were about to move out.
When our tenancy finished, I had sent various staff members at Martin & Co. several e-mails and calls regarding when our deposit money would be repaid to us. I received either no response or a quick apology stating something along the lines of they were working on it. I had to go through FOUR STAFF MEMBERS at Martin & Co. before our deposit repayment process seemed to finally begin. We were not able to get our deposit money repayed to us until nearly 2 MONTHS after we moved out of the property.
And finally, I have never experienced such rudeness and such incompetence from Sarka and Linda at Martin & Co. Guildford. They volunteered to take our final meter readings and notify our utility suppliers of our moving out at our tenancy check-out, and I, on multiple occasions, asked for reassurance that this was taken care of. At the time, I was told by Linda that it had been. Almost seven weeks after the check out date, I received a utility notice with meter readings much higher than the company ITSELF estimated. I called our utility company to query this, and they informed me that the final meter readings had been not been given to them until SEVEN weeks after the check out date! When I called Linda about this, she immediately said that I had been mistaken and she did notify our utility suppliers on our check out date when they should have been. And when I told her that I called them up and asked them myself, she immediately changed her story and said that they were not able to give them the meter readings because we had not provided a forwarding address.
In the several emails I had sent to Linda regarding reassurance that our check out procedure was taken care of, NOT ONCE had she asked for a forwarding address. And when I made this clear to her colleague Sarka (apparently Martin & Co. staff dislike fighting their own battles), she was constantly defending Linda and herself with evidence that, when I asked for physical proof, she could not provide. I told her that this was either blatant proof of dishonesty, or a complete lack of communication between Martin & Co. staff. They could decide. And when I provided my emails with Linda for evidence, Sarka could only apologise for Linda's
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