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Oxygen
2.4/5, 8 Reviews
38% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
Oxygen Property Management arebaded near the Excel center in London
"Nina was all too quick to get ..."
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1 Star Review
Nina
Daniela
By : 'RachaelJ'
Services : Letting(I am a Tenant)
Rent PCM : £1850
Would you recommend ? : No
Postcode : E16
22 Sept 2015
People found this helpful1
Nina was all too quick to get us signed up to a tenancy agreement, telling us everything we wanted to hear "the apartment is fully managed, you don't need to do anything, just report it to us and we'll do the rest", telling us how brilliant OPM are and asking us to please email a testimonial - how wrong could we be for listening to her "cock and bull"!? On the day we moved in, Nina came to the apartment and said "oh, take your time but do let us know if there's any issues with anything". I emailed the customer care email address to report quite a few issues and was promptly told that I needed to report each issue separately through the Fixflo website. I did this. I waited... and waited... and waited. I called OPM on numerous occasions and found Nina to be very allusive, as was Donovan. Eventually, three months down the line, we managed to get a new fridge/freezer, after having to shop daily for food/drink. All the other issues we had reported were ignored. We are still trying to get four of the six spotlights replaced in our main bedroom! There's also a cupboard hinge which doesn't work, therefore bashing your head with the cupboard door each time you try to open it! I am now dealing with Daniela Troon, who is also a waste of space... I wish I didn't have to spend the time and energy that I have trying to get something done. The next step now is for us to involve our solicitors... for simple light fixtures!!
What agent could do to change your mind?
I think my review says it all!
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By : Daniela
1 Oct 2015Dear Rachel, Following reports from you regarding lights not working in the property and a blockage in the pipes, a contractor was sent to the flat to assess the situation in order for Oxygen to process a quote for the landlord to authorise spend for repairs to be carried out; as all managing agents have too. Whilst the issue with the pipe blockage was swiftly rectified due to Oxygen having avalible access to a maintenance budget for general building issues, the lights were a different story as we had not had the spend authorised, so works take longer to fix along with the cupboard door. As explained in our line of correspondence, we as the agent do have an immediate obligation to carryout repairs to a property in an emergency situation. However, I am sorry to say the repair of the lights did not fall into that category, although we do fully appreciate the frustration of the situation Oxygen cannot simply just carry out works despite how upset a tenant becomes, however, in the interim a maintenance contractor was sent to change as many bulbs as possible in your property in an effort to make life a little easier. With regard to the fridge issue mentioned, I can confirm that this item was also referred to your landlord who did decide to source and arrange delivery of the unit himself, again I do appreciate the frustration in this not happening immediately but as the agent we are at the mercy of the property owner to spend money. I am glad we managed to get this resolved and the flat is now back in full working order. Daniela Troon
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £0 | £0 |
| Lettings | 100% | 67% | £1,530 | £1,850 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- Canning Town
- Docklands
- E1
- E13
- E14
- E15
- E16
- E3
- Royal Docks
- SE10
- SE18
- SE28
- SE7
Address
Oxygen
18a Western Gateway, London, Greater London
E16 1BL
02070558000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mr linval William found me my ...
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4 Star Review
By : 'E'
Branch : Western Gateway, 18a Western Gateway
Services : Letting (As a Owner)
Rent PCM : £1530
Would you recommend ? : Yes
Postcode : E16
23 Oct 2015
People found this helpful0
Mr linval William found me my new tenent, he process the whole transaction very actively and in the process showed a lot of professionalism Iin way the way he conducted him self, while keeping me and the tenent informed every step of the way right upto completions. I wish him all the best for ... Read Full Review
Comments on Agent Fees
Very reasonable for service they provide
Linval showed me the property ...
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5 Star Review
By : 'David'
Branch : Western Gateway, 18a Western Gateway
Services : Letting (As a Tenant)
Rent PCM : £1530
Would you recommend ? : Yes
Postcode : E16
12 Oct 2015
People found this helpful0
Linval showed me the property and was really helpful during the following days to promptly answer all my questions. He even helped me to move all my things to the new flat. The whole process was quite quick and everything went as promised. I really recommend renting with this agency, and with ... Read Full Review
Nina was all too quick to get ...
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1 Star Review
By : 'RachaelJ'
Branch : Western Gateway, 18a Western Gateway
Services : Letting (As a Tenant)
Rent PCM : £1850
Would you recommend ? : No
Postcode : E16
22 Sept 2015
People found this helpful1
Nina was all too quick to get us signed up to a tenancy agreement, telling us everything we wanted to hear "the apartment is fully managed, you don't need to do anything, just report it to us and we'll do the rest", telling us how brilliant OPM are and asking us to please email a ... Read Full Review
What agent could do to change your mind?
I think my review says it all!
By : Daniela
1 Oct 2015Dear Rachel, Following reports from you regarding lights not working in the property and a blockage in the pipes, a contractor was sent to the flat to assess the situation in order for Oxygen to...
One of the worst companies I ...
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1 Star Review
By : 'Anon'
Branch : Western Gateway, 18a Western Gateway
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E16
2 Dec 2013
People found this helpful1
One of the worst companies I have ever dealt with. Seeing as respective tenants pay their salary you'd expect them to have customer service pretty high on their list. They don't, they are incredibly patronising and insist that you email their customer care email address which may or may not get ... Read Full Review
When the tenancy started, ...
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1 Star Review
By : 'Andrei'
Branch : Western Gateway, 18a Western Gateway
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
28 Nov 2013
People found this helpful1
When the tenancy started, I've been told that my flat is under their management and can call 24/7 to have someone coming in to solve any issues I had. Unfortunately I needed an electrician one evening to fix a problem with the smoke detector, but I've been told that my flat actually is not ... Read Full Review
I found the service ...
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5 Star Review
By : 'VeryHappyClient'
Branch : Western Gateway, 18a Western Gateway
Services : Property Management (They manage our building)
Would you recommend ? : Yes
Postcode : E16
15 Nov 2013
People found this helpful2
I found the service excellent. Jory particularly but also Donovan were positive and professional throughout the entire process. I have absolutely no hesitation recommending their ... Read Full Review
I had a bad experience with ...
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1 Star Review
By : 'Displeased'
Branch : Western Gateway, 18a Western Gateway
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E16
18 Jan 2013
People found this helpful5
I had a bad experience with these when I went there in 2012 when looking to move and rent. By far the worst agents in the Docklands. A few weeks later the agent was seen fighting with one of the tenants outside the agency. I don't know whether he knew him personally but he was the agent who ... Read Full Review
What agent could do to change your mind?
nothing - too rude
The managing agents from this ...
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1 Star Review
By : 'UnhappyBuyer'
Branch : Western Gateway, 18a Western Gateway
Services : Property Management (They manage our estate)
Would you recommend ? : No
23 Jul 2012
People found this helpful4
The managing agents from this agent are absolutely terrible. I tried to buy three properties from another agent and the sales are held up because the 1st time the owner of the company wanted to buy the property so told her not to send any documents out to delay the sale in the hope i would not ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1/28/2016, 5:19:10 AM by allAgents
